Senior Manager - Crisis Response, Exercise & AI Integration

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Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience
Location: San Francisco, CA
Salesforce’s Global Security & Safety (GS&S) Resilience team keeps 80,000+ employees across 35+ countries safe. This is a high-visibility, high-engagement role operating at the sharp end of incident response — driving a technology-first, hyper-scalable operation that leverages automation and AI to modernize how Salesforce prepares for, responds to, and recovers from enterprise-scale events.
You’ll serve as the primary operational connector across our Regional Incident Management Teams (RIMTs), Global Operations Center (GOC), Internal Communications, Physical Security, Legal, HR, and regional business leaders — ensuring our resilience framework scales seamlessly alongside our global footprint and an evolving threat landscape.
What You’ll Actually Be Doing

• Serving as a primary response coordinator during major global incidents, facilitating Virtual Situation Rooms (VSRs) to ensure rapid data aggregation, clear communication flows, and accelerated executive decision-making.
• Translating static crisis playbooks, checklists, and documentation into interactive digital workflows that regional teams can access and execute asynchronously under pressure.
• Supporting the operational design, scheduling, and facilitation of regional RIMT tabletop exercises and drills, and owning the After-Action Review (AAR) process to drive continuous improvement.

You’re Our Person If...

• You have 5+ years of experience in crisis management, emergency response, or corporate resilience within a global, matrixed organization.
• You have a proven track record of response coordination during real-world crises, with the ability to maintain calm and drive alignment across diverse teams under pressure.
• You’re a strong relationship builder with exceptional communication skills and experience influencing cross-functional partners (HR, Legal, PR) and international regional leads.
• You have direct experience with enterprise mass-notification systems (e.g., Everbridge, AlertMedia), collaborative platforms like Slack, and hands-on or professional curiosity around generative AI/LLM tools.
• You write with clarity — able to synthesize fast-moving incident data into crisp, accurate operational briefs.

Even Better If...

• You’ve supported resilience programs through rapid corporate changes such as M&A integrations or geographic expansions.
• You’re familiar with crisis management frameworks (ISO 22301, incident command systems) and how they translate into digital enterprise environments.
• You’ve collaborated with technical project managers or developers to test and refine internal security/crisis tools.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $172,200 - $236,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.