Senior Manager, Community

Reports to: Director, Community

Location: Remote Australia

What We Do:

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.

Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

What You’ll Do: 

The Senior Manager, Community is responsible for leading regional community strategy and acting as a high-visibility liaison within the Managed Service Provider (MSP) ecosystem. You will manage regional community initiatives, serving as an individual contributor to drive product awareness and education in targeted accounts.

Responsibilities:  

1. Strategic Management & Leadership

• Regional Strategy Development: Help develop and execute a growth plan for high-value accounts in the APAC region in collaboration with global Community Leadership.
  
• Initiative Ownership: Lead special projects as requested to support global business initiatives in program development and help identify opportunities for geographic expansion into new APAC markets.
  
• Cross-Functional Alignment: Collaborate with Account Executives, Account Management, Marketing, SDR, and Partner Success teams to identify strategic partners and influence company-wide programs to ensure they align with the needs of APAC MSPs.
  
• Internal Advocacy: Serve as the internal voice of the APAC partner base, synthesising feedback and strategic opportunities for Product, Sales, and Marketing teams

2. Individual Contributor (IC) Community Functions

• High-Touch Presence: Attend and maintain a consistent, high-value presence at APAC Industry events, Peer Groups, and external Channel communities
  
• Revenue Generation: Help ensure high-value prospect accounts are engaged with Huntress and brought into the sales cycle to support the revenue team
  
• Education & Content: Oversee and execute educational events, physical or virtual, as required, focusing on cybersecurity trends and business expansion for partners
  
• Partner Liaison: Develop and maintain high-value relationships with MSP owners and influential peer group leaders and industry peers, ensuring they view Huntress as a strategic partner.
  
• Surprise & Delight: Help design and execute creative initiatives that drive loyalty and foster deep emotional connections with our partner ecosystem.

What You Bring To The Team:  

• Experience: 5+ years of experience in Community Management in the MSP Industry
• Public Presence: Strong ability to present on stage, in a boardroom, virtually, and at private dinners, etc., to confidently influence executive-level partners and MSP owners
• Domain Expertise: Deep understanding of the MSP/Channel business model and the cybersecurity landscape.
• Autonomy & Project Management: Exceptional time and project management skills; able to manage multiple complex initiatives independently.
• Travel: Ability to travel approximately 50% of the time, including international travel to the US 1-2 times per year.

What We Offer: 

• Fully remote work
• At least one annual trip to the US for Summer Summit, with additional local events in Australia!
• New starter home office set up reimbursement ($800 AUD)
• 12 weeks paid parental leave for both primary and secondary carers
• Monthly digital allowance for personal phone and internet costs ($185 AUD)
• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
• Subsidised private health insurance through our preferred provider
• Stock options for all full-time employees
• Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. 

People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to [email protected]. Please note that non-accommodation requests to this inbox will not receive a response.

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.