Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
The Role:
The Senior Manager of Business Operations plays a pivotal leadership role in driving operational excellence and ensuring that business processes are streamlined, efficient, and aligned with strategic objectives. This role involves overseeing multiple teams (internal and outsourced), enhancing operational workflows, implementing policies, and collaborating with cross-functional stakeholders. The Senior Manager will act as a bridge between strategy and execution, ensuring that teams are high-performing, customer-centric, and consistently delivering results.
Key Roles & Responsibilities:
- Lead, mentor, and develop a high-performing team (including internal staff and outsourced resources), ensuring alignment with organizational objectives.
- Oversee the end-to-end performance of business operations, providing strategic direction while ensuring operational efficiency.
- Establish, track, and analyze Key Performance Indicators (KPIs) to measure team and individual performance.
- Provide strategic guidance to the Account Management team, ensuring seamless management of key accounts and delivery of world-class customer service.
- Drive customer satisfaction initiatives through regular engagement, review meetings, and face-to-face interactions where necessary.
- Conduct performance evaluations, feedback sessions, and career development planning to foster employee growth and retention.
- Collaborate with team members to set ambitious yet achievable performance targets aligned with business strategy.
- Optimize resource allocation across functions to maximize productivity and achieve business goals.
- Partner with leadership and cross-functional stakeholders to resolve operational challenges and implement sustainable process improvements.
- Generate comprehensive reports and insights on team performance and operational metrics for senior leadership review.
- Lead in-depth analysis of operational data to identify trends, inform decision-making, and drive continuous improvement initiatives.
- Foster collaboration across departments to ensure business goals are aligned and executed efficiently.
Mandatory Qualifications:
- 10+ years of experience in business operations, project management, or process improvement, with at least 4–5 years in a senior leadership role.
- Proven track record of successfully leading and managing large teams (including internal and outsourced teams).
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Proficiency in project management tools, reporting platforms, and other relevant technologies.
- Excellent communication, negotiation, and stakeholder management skills.
- Demonstrated ability to drive operational excellence in a fast-paced, dynamic environment.
- Experience in managing multiple priorities and delivering results under tight deadlines.
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What We Do
Power your finance, grow your business.
Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease.
Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money.
#OutgrowOrdinary
We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to.
The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch.
Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly.
Certified cool
We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain.
Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.
