Join us as we build the future of digital banking, where your expertise shapes seamless customer experiences. You'll be part of a passionate, diverse team focused on creating value and driving innovation. At JPMorgan Chase, we empower you to grow your career, expand your skills, and make a real impact. We value curiosity, collaboration, and a commitment to excellence. Discover an environment where your ideas help redefine what's possible in banking.
As a Lead Technical Program Manager - Vice President at JPMorgan Chase within the Digital Retail Banking team, you will design and optimize end-to-end operational processes with a focus on Fraud and Financial Crime. You'll collaborate across product, controls, operations, and technology to ensure every customer journey is robust, compliant, and efficient. Your hands-on approach will translate regulatory and business requirements into clear, actionable process models. You'll help foster a culture of innovation and continuous improvement, making a meaningful impact on our customers and business partners.
Job Responsibilities:
- Design and document customer and operational journeys using BPMN 2.0 standards in Signavio
- Focus on fraud detection, transaction monitoring, AML/KYC, sanctions screening, and case management processes
- Ensure processes embed legal, compliance, and risk requirements while maintaining strong customer experience outcomes
- Collaborate with Legal, Compliance, Risk & Control, Operations, and Product teams to validate design accuracy
- Drive "first-time right" design discipline to minimize downstream rework
- Conduct process research and benchmarking to identify simplification opportunities
- Analyze current-state processes to identify gaps, bottlenecks, and automation opportunities
- Recommend process enhancements that improve efficiency, control effectiveness, and fraud prevention
- Support integration of LLM-based tools for SOP drafting and knowledge management
- Partner with Technology and Operations to translate process designs into systems and procedures
- Manage process-related change tickets and updates in JIRA, maintaining strong hygiene and traceability
Required qualifications, capabilities, and skills:
- Experience in process design or business analysis within retail banking and wealth management, ideally across Fraud, Financial Crime, Payments, or Servicing
- Ability to design or reengineer complex processes that meet operational, regulatory, and customer objectives
- Understanding of fraud and financial crime frameworks, including AML, KYC, sanctions, suspicious activity reporting, and transaction monitoring
- Working knowledge of BPMN 2.0 and proficiency in Signavio or similar BPM tools
- Experience using JIRA for workflow management and Confluence for documentation
- Skill in synthesizing regulatory and business requirements into clear process logic
- Strong analytical and problem-solving skills focused on simplification, efficiency, and control
- Attention to detail with ability to challenge, influence, and engage stakeholders constructively
- Excellent written and verbal communication skills, including presenting process designs to senior stakeholders
- Independent, proactive, and delivery-focused mindset
Preferred qualifications, capabilities, and skills:
- Exposure to the UK retail banking landscape, products, and regulation
- Experience with Jira and Confluence
- Consulting experience with large-scale transformation initiatives in retail banking
- Key deliverables in Year 1: delivery of assigned process journey designs and change tickets
- Preferably with exposure to fraud, financial crime, payments, or servicing functions.
- Exposure to AI/LLM-assisted process or documentation design tools
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JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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