• Oversees the utilization of the organization's Operations analysis team who serve as primary liaisons between internal and/or external customers and Operations leadership and teams to meet organizational and/or customer objectives and needs.
• Builds a customer-focused relationship with internal and/or external customers and Senior Management team to align project objectives, and to continuously promote the organization's ability for their domain expertise and data analyzes abilities.
• Develops, leads, approves and presents recommendations of operational strategic plans and initiatives to advance the divisional missions and objectives.
• Manages the development, growth, and quality of Operations Analysts to build and continuously improve well rounded teams.
• Provides domain specific subject matter expertise (advisory) to Operations Teams and remains updated on trends in the marketplace.
• Facilitates and coordinates the approval of day-to-day recommendations of the Operations analyst team related to operational dashboards, SLAs, operating procedures, governance structures and metrics for process and cost improvements.
About UsThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- Oversee and coordinate operations analysis team to meet organizational and customer objectives
- Build and maintain customer-focused relationships with internal/external stakeholders and senior management
- Develop, lead, approve and present operational strategic plans and initiatives
- Manage development, growth, and quality of Operations Analysts and teams
- Provide domain-specific subject matter expertise and stay current on marketplace trends
- Facilitate and coordinate approvals for recommendations related to dashboards, SLAs, procedures, governance and metrics
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
