Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Site Reliability Engineer II at JPMorgan Chase within the Commercial & Investment Bank- Payments Technology team, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. The Site Reliability Engineer is responsible for ensuring the reliability, availability, performance, and operational excellence of production services through observability, automation, incident management, resiliency engineering, and continuous improvement. The role partners closely with Engineering and Infrastructure teams to build scalable, self-healing, and highly resilient platforms.
Job responsibilities
- Execute small to medium-sized projects independently and progressively take ownership of designing and delivering solutions end-to-end.
- Leverage engineering best practices to develop scalable, maintainable, and resilient solutions that improve operational stability and efficiency.
- Analyze, troubleshoot, and resolve production incidents, driving root-cause identification and permanent corrective actions.
- Improve platform reliability, availability, and operational stability through proactive problem management and resiliency initiatives.
- Design, implement, and enhance observability capabilities, including monitoring, alerting, dashboards, telemetry, SLIs, and SLOs.
- Monitor production environments, identify anomalies and trends, and proactively address risks using standard observability and operational tooling.
- Eliminate operational toil through automation, self-healing solutions, process optimization, and reuse-first engineering practices.
- Support incident, problem, and change management processes across applications, infrastructure, and full-stack technology services.
- Partner with Engineering, Infrastructure, Product, and Operations teams to influence design decisions with a reliability-first mindset.
- Utilize enterprise-approved AI and agentic capabilities to accelerate incident triage, root-cause analysis, and remediation while adhering to data security and governance standards.
- Continuously improve service resilience, operational efficiency, and customer experience by driving automation, observability, and reliability engineering best practices.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Ability to code in at least one programming language
- Familiar with site reliability concepts, principles, and practices
- Familiar with observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
- Familiarity with containers or a common Server OS such as Linux and Windows
- Emerging knowledge of software, applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, Android, etc.)
- Emerging knowledge of continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
- Emerging knowledge of common networking technologies
- Ability to work in a large, collaborative team and demonstrates the willingness to vocalize ideas with peers and managers
- Understanding of how to prioritize and adjust work plans to adapt to changes in assigned responsibilities and projects
- Eagerness to participate in learning opportunities to enhance one’s effectiveness in executing day-to-day project activities
- Ability to demonstrate and apply existing and new system processes, methodologies, and skills to contribute to the development of systems
- Strong partnership skills with understand of escalation management across partner relationship
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Preferred qualifications, capabilities, and skills
- Knowledge of one or more general purpose programming languages or automation scripting
- Desire to grow and learn in the AI space as the business grows
- Knowledge of Kubernetes, ITRS Active Console, Splunk, and Dynatrace
- Knowledge of the Payments Technology
Skills Required
- 3+ years of experience troubleshooting, resolving, and maintaining information technology services, or equivalent expertise
- Ability to code in at least one programming language
- Familiarity with site reliability concepts, principles, and practices
- Familiarity with observability, monitoring, service level objectives, alerting, and telemetry collection
- Familiarity with containers or Linux and Windows server operating systems
- Emerging knowledge of software, applications, and technical processes within a technical discipline
- Emerging knowledge of continuous integration and continuous delivery tools such as Jenkins, GitLab, or Terraform
- Emerging knowledge of common networking technologies
- Ability to work collaboratively and communicate ideas with peers and managers
- Ability to prioritize and adjust work plans as responsibilities and projects change
- Willingness to participate in learning opportunities
- Ability to apply system processes, methodologies, and technical skills to system development
- Strong partnership skills and understanding of escalation management
- Knowledge of applications or infrastructure in large-scale on-premises or public cloud technology environments
- Knowledge of general-purpose programming languages or automation scripting
- Interest in developing AI expertise
- Knowledge of Kubernetes, ITRS Active Console, Splunk, and Dynatrace
- Knowledge of Payments Technology
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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