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Our mission is to help organizations serve and support customers and employees in proactive, personalized ways.
The Role
Leads global security operations, including threat detection, hunting, incident response, network monitoring, and threat intelligence. Manages significant incidents from investigation through remediation, develops security strategy, evaluates security technologies, drives automation, and oversees security projects. Builds and mentors a high-performing team while partnering cross-functionally and continuously improving detection and response capabilities.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Senior Lead, Security Operations
Why We Have This Role
Qualtrics is looking for a Senior Lead of CDU Operations to lead the (AMR or KRK) team’s daily operations that are responsible for detecting, triaging, and responding to security threats across our global environment. You'll own the day-to-day operations of your team, build and mentor a high-performing team of analysts, and continuously mature our detection and response capabilities to keep pace with an evolving threat landscape. This is a hands-on leadership role — you'll support in guiding strategy while staying close enough to work alongside the team and manage incidents.
How You’ll Find Success
- Strategic Visionary: You possess an in-depth understanding of the cybersecurity threat landscape and proactively identify emerging risks.
- Strategic Alignment: You help shape the Security Operations strategy, ensuring alignment with the organization's overall goals.
- Technical Innovator: You drive continuous improvement by evaluating and implementing cutting-edge security tools, techniques, and automation. Your relentless pursuit of innovation keeps us ahead of evolving threats.
- Collaborative Leader: You build strong cross-functional partnerships, championing security across the organization. You foster a collaborative environment where teams work seamlessly to achieve a strong security posture.
- Resilient and Adaptive: You thrive in a dynamic environment, effectively managing complex security projects and leading teams through change. Your ability to adapt and problem-solve makes you a key asset during challenging situations.
How You’ll Grow
- Shape Industry Standards: Participate in leading security conferences, thought leadership initiatives, and industry working groups to shape the future of cybersecurity practices.
- Executive Presence: Gain direct exposure to executive-level decision-making, refining your strategic communication and influencing skills.
- Expand Your Leadership Toolkit: Lead a team of skilled security professionals, providing you with ample opportunities to enhance your mentorship, coaching, and talent development abilities.
- Complex Problem-Solving: Tackle high-impact security challenges that will push your critical thinking, analysis, and strategy-building skills.
Things You’ll Do
- Drive Security Innovation: Research, evaluate, and implement advanced security technologies for intrusion detection, threat hunting, incident response, and automation.
- Manage Complex Security Operations: Oversee daily operations of security teams involved in network monitoring, threat detection, analysis, incident response, and threat intelligence.
- Lead Incident Response: Own significant security incidents, guiding cross-functional teams through investigation, containment, and remediation.
- Shape Security Strategy: Develop a robust Security Operations strategy aligned with our risk appetite and business objectives.
- Manage Security Projects: Ensure timely, on-budget delivery of security initiatives while mitigating risks and promoting adaptability.
- Develop a High-Performing Team: Build and mentor a diverse group of security experts, promoting knowledge-sharing, continuous learning, and professional growth.
What We’re Looking For On Your Resume
While we value the wealth of experience, we put more emphasis on your capability and the outcomes you've produced. For this role, these elements are particularly important:
- Proven Leadership Experience: 10+ years in security operations management roles with a record of driving innovation and managing teams.
- Technical Expertise: Deep understanding of intrusion detection, threat hunting, incident response, and security automation techniques.
- Strategic Mindset: Ability to turn security threats into effective strategies, aligning initiatives with business goals and risk tolerance.
- Engineering and Automation Focus: Passion for optimizing CDU processes through automation; experience with scripting and programming languages (Python, PowerShell, etc.) is highly valued.
- Communication & Collaboration Skills: Strong ability to work with cross-functional teams, stakeholders, and external partners.
What You Should Know About This Team
- Innovation at Our Core: Our Security Operations team embraces change and thrives on solving complex challenges. We value experimentation, continuous learning, and push the boundaries of conventional security practices.
- Collaborative Environment: We believe in the power of teamwork and foster open communication across the team and the wider organization. Your ideas will be heard, and your collaboration will be essential.
- Data-Driven Approach: We rely on data-driven insights to inform our security strategies, measure effectiveness, and continuously improve our posture.
- Growth Mindset: We are committed to your professional development. You'll have opportunities to expand your expertise, contribute to high-visibility projects, and advance your career in cybersecurity.
- Joining our team means stepping into a role that's vital, challenging, and deeply linked to Qualtrics' aim of reshaping industries by harnessing the power of Experience Management and AI.
Our Team’s Favorite Perks and Benefits
- Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- $1800 Experience bonus to be used for an “Experience” of your choosing
- Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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Skills Required
- 10+ years of experience in security operations management roles
- Experience leading teams and driving security innovation
- Deep understanding of intrusion detection, threat hunting, incident response, and security automation
- Ability to develop security strategies aligned with business goals and risk tolerance
- Strong communication and collaboration skills with cross-functional teams, stakeholders, and external partners
- Experience with scripting and programming languages such as Python and PowerShell
What the Team is Saying
Saloni
Software Engineer
Alexia
Software Engineer
Kate
Product Marketing Manager, Frontline CX Product Portfolio
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities. Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
