About the Role
We are looking for a JB-4 tester who combines strong manual testing skills with hands-on automation experience. You will support teams by investigating customer issues, validating fixes, improving regression coverage, and helping teams use our proprietary automation platform consistently.
You will work with Product Team, Support QA, Engineering, and the internal tooling team. You will also guide Automation Design Specialists on complex test scenarios and help scale reusable testing practices across products and client variants.
What You’ll Do
Manual testing and support
- Investigate and reproduce customer issues across environments, roles, configurations, and client variants.
- Design and execute functional, integration, regression, smoke, exploratory, and end-to-end tests.
- Validate business rules, permissions, APIs, databases, batch jobs, integrations, and time-based scenarios.
- Review requirements and acceptance criteria for testability and coverage gaps.
- Validate fixes, hotfixes, and releases, and provide clear test evidence.
- Create clear defect reports with impact, reproduction steps, logs, and supporting data.
- Work with Support and Engineering on defect triage and root-cause analysis.
- Convert recurring issues into regression tests, reusable test data, or automation where appropriate.
Automation and framework guidance
- Evaluate the automation platform against real product and support needs, including dynamic data and multi-role workflows.
- Compare platform-generated tests with Selenium or Playwright automation for reliability, coverage, and maintainability.
- Recommend the right approach: platform-based, coded, or hybrid automation.
- Guide Automation Design Specialists on reusable test components, shared action libraries, and suite design.
- Help define API, database, batch-job, and CI/CD integration patterns.
- Promote parameterized and reusable test data instead of hardcoded values.
- Review automation for stability, useful assertions, diagnostics, and maintenance effort.
- Help manage Git branching across multiple products and client variants.
- Document platform limitations, POC results, solutions, and workarounds.
Standards and adoption
- Recommend standards for naming, folder structure, test organization, test data, reporting, and governance.
- Encourage reusable test design and consistent practices across teams.
- Partner with the tooling team to raise issues and influence the platform roadmap.
- Support the rollout of the platform and standards from pilot teams to the wider enterprise.
- Coach testers on manual testing, automation practices, troubleshooting, and migration decisions.
Must-Have
- 3+ years supporting or leading an enterprise-scale test automation platform.
- Strong experience in manual testing, defect investigation, regression testing, and release validation.
- Hands-on experience with Selenium and/or Playwright.
- Good knowledge of API testing, database validation, test data management, and CI/CD.
- Experience testing dynamic data, multi-role workflows, integrations, asynchronous processing, or batch jobs.
- Experience with Git branching across multiple products, clients, or variants.
- Ability to compare automated approaches and recommend practical solutions.
- Experience influencing teams to follow standards without formal authority.
- Clear written and verbal communication, strong troubleshooting skills, and sound testing judgment.
Nice-to-Have
- Experience in insurance or another regulated industry.
- Experience supporting products with multiple client configurations.
- Experience leading a test framework migration.
- Experience building or configuring automation frameworks, reusable libraries, or test utilities.
- Experience building a custom automation framework from scratch.
- Experience partnering with an internal tools or platform engineering team.
- Familiarity with accessibility, performance, security, or compliance testing.
What Success Looks Like
- Support issues are reproduced and validated quickly with clear evidence.
- Manual testing leads to focused, reliable regression coverage.
- Teams use common standards, reusable components, and maintainable test data.
- Automation choices are based on risk, value, stability, and support needs.
- Platform gaps are documented and reflected in the tooling roadmap.
- The automation platform is adopted consistently across products and client variants.
- Track and report OKRs for test coverage, defect prevention, automation adoption, platform usage, and support quality.
Skills Required
- 3+ years supporting or leading an enterprise-scale test automation platform
- Strong experience in manual testing, defect investigation, regression testing, and release validation
- Hands-on experience with Selenium and/or Playwright
- Knowledge of API testing, database validation, test data management, and CI/CD
- Experience testing dynamic data, multi-role workflows, integrations, asynchronous processing, or batch jobs
- Experience with Git branching across multiple products, clients, or variants
- Ability to compare automated approaches and recommend practical solutions
- Experience influencing teams to follow standards without formal authority
- Clear written and verbal communication, strong troubleshooting skills, and sound testing judgment
- Experience in insurance or another regulated industry
- Experience supporting products with multiple client configurations
- Experience leading a test framework migration
- Experience building or configuring automation frameworks, reusable libraries, or test utilities
- Experience building a custom automation framework from scratch
- Experience partnering with an internal tools or platform engineering team
- Familiarity with accessibility, performance, security, or compliance testing
Majesco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Majesco and has not been reviewed or approved by Majesco.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays, and strong support for remote work are widely highlighted. Time-off policies feel generous and practical for work-life balance.
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Healthcare Strength — Health insurance is considered solid and comparable to larger tech firms, with a global EAP also emphasized. Core medical coverage appears to be a dependable part of the package.
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Career-Linked Recognition & Rewards — An employee recognition program and structured development paths (iLearn, CLIMB) are prominently featured. These elements add non-cash value alongside base pay.
Majesco Insights
What We Do
Majesco is the partner P&C and L&A insurers choose to create and deliver outstanding experiences for customers. We combine our technology and insurance experience to anticipate what’s next, without losing sight of what’s important now. Over 350 insurers, reinsurers, brokers, MGAs, and greenfields/startups rely on Majesco’s SaaS platform solutions of core, digital, data & analytics, distribution, and a rich ecosystem of partners to create their next now. As an industry leader, we don’t believe in managing risk by avoiding change. We embrace change, even cause it, to get and stay ahead of risk. With 900+ successful implementations we are uniquely qualified to bridge the gap between a traditional insurance industry approach and a pure digital mindset. We give customers the confidence to decide, the products to perform, and the follow-through to execute. For more information, please visit www.majesco.com.
