Senior Key Account Manager

BorgWarner PowerDrive Systems is currently looking for a dynamic and results-driven individual to join as a Key Account Manager in our Technical Center in Luxembourg or Ludwigsburg. The successful candidate will have commercial responsibility for one or more customer accounts.

Key roles:

• The Key Account Manager has overall commercial responsibility for one or more of the Account’s customers.
• Works with Engineering and Manufacturing Operations to create and implement strategies for maximizing current business and obtaining new business at the assigned OEM(s).
• Takes a leadership role in coordination of new business quotations.
• Commercial management of one or more customer accounts, managing performance metrics, implementation of pricing strategies and ensuring overall customer satisfaction.
• Represent BorgWarner to our customers in a highly professional manner
• Ensure account activities are aligned with broader customer strategies that support long term business objectives for assigned accounts
• Lead customer contract negotiations for assigned accounts to support business unit growth objectives.
• Assure compliance with commercial processes including contract review
• Adherence to sales process, process improvement and account information management

Key Account Manager Responsibilities:

• Represent the business unit in a professional, positive manner.
• Develops (with input from cross-functional teams) and deploys comprehensive customer strategies that improve the profitability and growth.
• Articulates a clear understanding of our market share, competitive position, and profitability at each assigned account.
• Works in conjunction with sales management to deploy comprehensive pricing strategies which are market driven, based on value provided the customer and competitive alternatives.
• Develops and deploys the customer interface strategy (points of contact, frequency) and builds strong rapport with key decision makers, developing coaches and sponsors as necessary.
• Develops proactive new business opportunity (NBO) plans, tracking and recording progress toward sales objectives.
• The person is responsible for driving/leading Acquisition Plan, delivering and executing the plan.
• Monitors market dynamics, including customer and competitor developments and funnels relevant information to the appropriate sales management for consolidation in our market sensing process.
• Takes ownership of total customer satisfaction, monitoring our performance on key supplier metrics and pursuing corrective action plans as appropriate.
• Develops sales forecasts for use in the LRP and monitors market trends throughout the year for use in monthly forecast adjustments.
• Complies with contract review procedures and BW commercial policies.
• Represent the business unit in a professional, positive manner.
• Provides global coordination on customer issues where required.
• Share and seek information outside of his/her BU.
• Contact person towards customer and sole contact person towards customer for commercial issues and requirements
• Together with Program Manager, leading a cross-functional team of BorgWarner sub-departments (Quality, Logistics, Engineering, etc.) which all have their respective contacts within the customer organization.
• Contact with other BorgWarner business units and functions
• Representative at exhibitions, marketing events and fairs

Must have demonstrable experience in all of the areas below:

• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of MS Office (MS Powerpoint in particular)
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• An ability to deliver projects and answer inquiries in a timely manner
• Business/ Commercial acumen with a problem-solving attitude
• Proven negotiation experience
• Ability to think strategically
• Proven experience of managing people

Travel

• Travel will be expected to fulfil the role in order to manage nominated customer accounts.

Personal attributes

• Structured individual with good problem-solving skills
• Excellent communication skills and able to deal with all levels of the organization and customers
• Confident, thoughtful and able to articulate their ideas to both technical and non-technical team members
• Enthusiastic, flexible and keen approach to learning, etc.
• Ability to work well under pressure and prioritize work accordingly
• Must able to work alone with minimum guidance, but also be able to operate effectively as part of a team.

Minimum qualifications required

• Bachelor’s Degree (Hons)- preferable or equivalent professional qualification and experience

Language Requirements

• Fluent in English and German ; French required.

Relevant professional experience:

• You must have relevant professional experience post-graduation
• Experience may preferably be gained in the automotive, OEM or Tier 1 background

Internal Use Only: Salary

Global Terms of Use and Privacy Statement

Carefully read the BorgWarner Privacy Policy before using this website. Your  ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

Career Scam Disclaimer:  BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website.  To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner.  Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online.  Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.