Company Description
Who we are
Miratech is a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains since Miratech inception in 1989. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.
Job Description
Our client, a leading cloud contact center platform, offers advanced tools for call routing, analytics, and automation to enhance customer service and increase efficiency. This platform supports seamless omnichannel interactions, empowering businesses to deliver exceptional customer experiences.
We seek a Senior Java Developer to design, develop, and maintain software solutions that integrate digital channels such as email, chat, SMS, and social media with the contact center’s voice solutions. The goal is to create seamless, connected customer journeys across multiple channels. The engineer will be responsible for software development and integration, enhancing customer experiences, staying updated on the latest technology trends, collaborating with team members, ensuring software quality, maintaining documentation, and problem-solving. This role is pivotal in delivering exceptional omnichannel customer experiences.
Responsibilities:
- Participate in the design, implementation, and maintenance of software solutions that integrate digital channels such as email, chat, SMS, and social media with the contact center’s voice solutions.
- Develop high-quality, efficient, and maintainable code, adhering to best practices and contributing to the creation of software modules, features, and functionalities.
- Troubleshoot and resolve complex technical issues, ensuring software quality.
- Create and maintain technical documentation.
- Collaborate with product managers, designers, and QA professionals to ensure alignment on project goals and progress.
- Work both independently and collaboratively as part of a team.
- Take operational responsibility for your team’s service performance and quality, including participating in an on-call rotation (every 2-4 weeks).
Qualifications
- 7+ years of professional experience, with a robust understanding of backend development using Java and the Spring framework.
- Strong expertise in REST standards and API development.
- 3+ years of experience with GCP cloud data services (BigQuery, Looker), streaming technologies, building reports, and managing large data sets.
- Skilled in working with SQL and NoSQL databases, including writing complex SQL queries and stored procedures.
- Experience with messaging systems and data pipelines.
- Knowledge of web security best practices and the ability to implement security measures to protect applications and data.
- Capable of working both independently and as part of a team.
- Strong dedication to delivering high-quality code and solutions on time and within scope.
- Bachelor’s degree (or equivalent) in a relevant field.
Nice to have:
- Experience with Contact Centre, IVR, Virtual Agents, VoIP, and telecommunications service providers is advantageous.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional Information
All your information will be kept confidential according to EEO guidelines.
What We Do
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.
