Jobs at Miratech

Develop and maintain customer CRM integrations and a scalable global voice platform. Responsibilities include supporting existing code, resolving bugs, implementing CRM CTI API features, designing JavaScript and Java solutions, building microservices and REST APIs, troubleshooting production systems, improving performance and reliability, maintaining test coverage, and documenting technical solutions within an Agile team.

Lead enterprise-scale GitHub transformations involving 2,000+ repositories and CI/CD ecosystems. Responsibilities include migration planning, repository and workflow migration, GitHub Actions and runner reconfiguration, automation with Terraform and scripting, AWS/EKS and Kubernetes platform support, integration migration, troubleshooting, validation, rollback, cutover, and stabilization.

Lead an enterprise Datadog organization migration, automating the transfer of monitors, dashboards, SLOs, logs, integrations, security settings, and access controls. Use Datadog APIs, CLI, Terraform, AWS, and Kubernetes to build and validate a resilient observability platform. Collaborate with engineering teams, troubleshoot migration issues, verify monitoring parity, and support cutover and stabilization.

Lead enterprise-scale GitHub transformations involving 2,000+ repositories. Responsibilities include migration planning, automation, repository and workflow migration, CI/CD reconfiguration, GitHub integrations, Terraform infrastructure automation, AWS/EKS and Kubernetes support, troubleshooting, validation, rollback, and stabilization. The role collaborates with engineering teams throughout the full migration lifecycle and requires hands-on experience with GitHub Enterprise, GitHub Actions, Jenkins, Terraform, AWS, Kubernetes, and scripting.

Lead an enterprise Datadog organization migration, automating the transfer and validation of monitoring, logging, integrations, security configurations, and observability infrastructure. Use Datadog APIs, CLI, Terraform, AWS, and Kubernetes/EKS to execute migration activities, troubleshoot issues, and stabilize the resulting platform. Collaborate with engineering teams to ensure monitoring parity, operational readiness, and secure configuration of access controls, SSO, SCIM, and API keys.

Develop and modernize highly available, scalable Java microservices for a cloud-based SaaS platform on Google Cloud. Responsibilities include software design, development, production support, troubleshooting, distributed-systems problem solving, cloud architecture, and collaboration across engineering teams.

Lead an enterprise Datadog organization migration, moving monitors, dashboards, SLOs, logs, integrations, security settings, and automation. Use Datadog APIs, CLI, Terraform, AWS, and Kubernetes/EKS to build and validate a scalable observability platform. Responsibilities include migration planning, configuration validation, RBAC and identity integration support, troubleshooting, engineering collaboration, and post-cutover stabilization. The role requires extensive Datadog administration and migration experience, plus expertise in observability, DevOps, platform engineering, automation, and cloud integrations.

Supports monitoring, observability, reliability, and performance for cloud-based microservices. Builds dashboards, troubleshoots production issues, collaborates with service owners, and contributes to automation, reporting, and log-management initiatives while developing SRE skills under senior engineer guidance.

Lead enterprise-scale GitHub migrations across more than 2,000 repositories and their CI/CD ecosystems. Responsibilities include migration discovery, design, automation, pilot execution, cutover, validation, rollback, and stabilization. Administer GitHub Enterprise, repositories, workflows, runners, permissions, secrets, integrations, and OIDC configurations. Support Terraform automation, AWS/EKS, Kubernetes, Jenkins, and GitHub Actions while troubleshooting platform issues and collaborating with engineering teams.

Lead enterprise-scale GitHub migrations across 2,000+ repositories, including discovery, design, automation, CI/CD migration, cutover, validation, rollback, and stabilization. Administer GitHub Enterprise, Actions, runners, permissions, secrets, integrations, and workflows. Support Terraform automation, AWS/EKS, Kubernetes, Jenkins, and related platforms while troubleshooting issues and collaborating with engineering teams.

Build and maintain a configurable self-service contact center platform on Amazon Connect. Develop Java and Spring Boot microservices, REST APIs, call-routing and queue-management systems, outbound campaign services, and configuration-driven workflows. Integrate AWS services, support UI-driven interfaces, optimize distributed systems, and participate in code reviews, debugging, and production support.

Designs and deploys Genesys Cloud IVR flows, integrates WhatsApp Business, configures outbound and skill-based dialing campaigns, and develops platform integrations using APIs, Data Actions, webhooks, EventBridge, and the Embeddable Framework. Provides technical support, documentation, testing, and best-practice guidance while collaborating with Marketing, Operations, Development, vendors, and Genesys. Requires extensive Genesys Cloud CX experience and fluency in Spanish and English.

Own reporting and analytics for a Genesys Cloud CX contact center modernization program. Design and validate dashboards, views, exports, performance analytics, and KPI frameworks covering SLA, AHT, FCR, containment, CSAT, queue performance, and agent metrics. Translate operational requirements into scalable reporting solutions, advise stakeholders on data strategy and governance, document configurations, support integrations, and provide knowledge transfer. The role requires independent delivery and strong expertise in enterprise contact center reporting.

Leads end-to-end delivery of technical speech-enabled IVR and voice solution projects. Manages client relationships, cross-functional teams, technical and business workstreams, governance, planning, risks, dependencies, escalations, and delivery trade-offs. Partners with Product and Technical Leads on backlog prioritization and sequencing while improving delivery processes and ensuring projects meet scope, schedule, budget, and client expectations.

Develop and maintain Java-based tax administration software for a European public-sector client. Responsibilities include implementing components, system integration, unit testing, troubleshooting, incident triage, project estimation, roadmap input, stakeholder collaboration, and CI/CD optimization. The role uses Spring, Quarkus, microservices, PostgreSQL, Kafka, Docker, Kubernetes, and related DevOps tools in a remote, distributed team.

Develop and maintain Java software for a complex tax administration platform. Responsibilities include implementing components, system integration, unit testing, troubleshooting, project estimation, stakeholder collaboration, roadmap input, incident triage, and CI/CD optimization. The role uses Spring, Quarkus, microservices, PostgreSQL, Kafka, Docker, Kubernetes, and related DevOps tools in a remote, distributed-team environment.

Develop and maintain a complex Java-based tax administration system. Responsibilities include implementing software components, integration and unit testing, troubleshooting, effort estimation, stakeholder collaboration, roadmap input, incident triage, and CI/CD optimization. The role uses Spring, Quarkus, microservices, PostgreSQL, Kafka, Docker, Kubernetes, and related tools in a remote, distributed team.

Develop and maintain Java software for a complex European tax administration system. Responsibilities include implementing components, system integration, unit testing, troubleshooting, incident triage, effort estimation, stakeholder collaboration, roadmap input, and CI/CD optimization. The role uses Spring, Quarkus, microservices, PostgreSQL, Kafka, Docker, Kubernetes, and related DevOps tools.

Develop and maintain Java-based tax administration software using Spring, Quarkus, microservices, and related technologies. Responsibilities include implementing components, system integration, unit testing, troubleshooting, effort estimation, stakeholder collaboration, roadmap input, incident triage, and CI/CD optimization. The role involves working with distributed teams on a complex public-sector platform integrating multiple external systems.

Develop and maintain Java-based tax administration software for a public-sector client. Responsibilities include implementing components, system integration, testing, troubleshooting, incident triage, roadmap input, project estimation, stakeholder collaboration, and CI/CD optimization. The role uses Spring, Quarkus, microservices, PostgreSQL, Kafka, Docker, Kubernetes, and related DevOps tools.