Jobs at Miratech

Senior full-stack developer responsible for maintaining and extending CRM integrations and a global voice platform. Support existing codebases, fix bugs, implement features, design scalable microservices with REST APIs, apply performance and reliability best practices, troubleshoot production (DevOps), write tests, and produce technical documentation while collaborating with product and engineering teams.

Develop and maintain Java-based microservices for a tax administration system: implement components, perform unit and integration testing, troubleshoot incidents, support CI/CD, collaborate with stakeholders, estimate efforts, and contribute to technical roadmaps.

Develop a configurable UI-driven self-service platform for contact centers using Java and AWS. Collaborate with teams to optimize workflows, manage calls, and ensure system reliability.

Lead design and development of scalable microservices for an outbound campaigns platform. Architect solutions, mentor engineers, conduct code reviews, reduce technical debt, collaborate with cross-functional teams, and stay current with best practices.

The Senior PS Consultant designs and delivers cloud-based contact center solutions, focusing on Talkdesk projects, while leading implementation and collaborating with stakeholders.

Design, develop, and deploy chat and voice bots using Dialogflow CX and Google CCAI, integrate LLM (playbook) features, use NLP/ML techniques (TTS, STT, SSML), connect bots to backend systems and databases, build custom components, troubleshoot distributed systems, and collaborate with cross-functional teams.

The Senior Project Manager leads customer-facing technical projects, ensures timely delivery, manages cross-functional teams, risks and communicates with clients effectively.

The Senior PS Consultant will design and deliver cloud contact center solutions, focusing on Talkdesk, while serving as the primary technical contact for clients and stakeholders.

The Researcher will actively search for qualified candidates, perform CV screening and selection, conduct market analysis, and maintain internal databases as part of the recruitment process.

Develop a self-service platform using Java and microservices for contact center operations on Amazon Connect, including UI-driven workflows and integration with AWS services.

The Senior PS Consultant will design and deliver cloud contact center solutions, lead implementations, and collaborate with stakeholders. Responsibilities include technical documentation, solutions architecture, and successful project delivery for a Talkdesk project.

The Senior PS Consultant will design and implement cloud contact center solutions, primarily focusing on Talkdesk, while ensuring successful transitions and integrations for clients.

The Full Stack Developer will design and develop a self-service platform for contact center operations using Java and microservices, integrate with AWS services, and ensure performance and reliability of systems.

Lead end-to-end test strategy and execution for IVR, web, and backend systems. Plan, write, and run test cases and scripts, conduct voice/IVR and integration testing, track metrics and risks, coordinate defect triage, balance testing across releases, validate data with SQL, and identify test automation opportunities.

Drive high-volume, personalized outbound prospecting (email, LinkedIn, phone) to VP/Director-level targets, build multi-step sequences in Apollo, research accounts, qualify leads to SQLs, map decision-makers, and hand off opportunities to Account Executives.

Execute high-volume, personalized multi-channel outbound prospecting to VP/Director-level contacts, build and manage outreach sequences in Apollo, research accounts to craft tailored messaging, map decision-makers, qualify leads against ICP, and hand off Sales Qualified Leads to Account Executives while continuously optimizing outreach performance.

Analyze IVR and caller behavior data to identify trends and issues; extract and clean data with SQL and Excel; build Tableau dashboards and reports; collaborate with engineers and product owners to define analytics needs; provide actionable insights to improve IVR design, operations, and customer experience; present findings to technical and non-technical stakeholders.

Drive outbound prospecting to generate qualified opportunities through high-volume personalized multi-channel outreach (email, LinkedIn, phone). Research accounts, map decision-makers, qualify leads to ICP, and hand off Sales Qualified Leads to Account Executives while using outreach tools and CRMs.

Lead client management for managed services to drive renewals, upsells, and net revenue retention. Build playbooks, coach a client management team, foster C-level relationships, manage risk, and align customer strategies with delivery, product, and finance.

Lead client management to drive renewals, upsells, and net revenue retention for managed services. Build playbooks, coach a high-performing team, foster C-level relationships, manage risk, align customer strategies with delivery and product, and deliver measurable business outcomes.