Jobs at Miratech

Develop scalable full-stack cloud applications using React.js, Java, Spring Boot, MongoDB, AWS, and Azure. Build REST APIs, optimize data models, maintain CI/CD pipelines, deploy and monitor applications, and apply DevOps, security, testing, and code-quality practices. Collaborate with cross-functional Agile teams and use Docker, Kubernetes, Infrastructure as Code, and AI coding assistants to improve delivery.

Monitors enterprise IT and contact center systems, manages and coordinates major incidents, triages outages, communicates with technical and business stakeholders, coordinates vendors, tracks system and queue performance, maintains incident documentation, prepares reports, and supports post-incident reviews and operational improvements using AI tools.

Develop scalable cloud-native web applications using React.js, Java, Spring Boot, MongoDB, AWS, and Azure. Build RESTful APIs, optimize databases, maintain CI/CD pipelines, deploy applications, and support DevOps automation. Ensure code quality and application security through testing, reviews, SonarQube, and vulnerability remediation. Collaborate with cross-functional Agile/Scrum teams and use Docker, Kubernetes, Infrastructure as Code, and AI coding assistants to improve delivery.

Develop scalable full-stack cloud applications using React.js, Java, Spring Boot, MongoDB, AWS, and Azure. Build REST APIs, optimize databases, deploy and monitor applications, maintain CI/CD pipelines, and apply DevOps, security, testing, and code-quality practices. Collaborate with product, QA, DevOps, and architecture teams in an Agile/Scrum environment while using containerization, infrastructure automation, and AI-assisted development tools.

Develop scalable full-stack web applications using React.js, Java, Spring Boot, MongoDB, AWS, and Azure. Build RESTful APIs, optimize databases, deploy and monitor cloud applications, maintain CI/CD pipelines, and apply DevOps, security, testing, and code-quality practices. Collaborate with cross-functional Agile/Scrum teams and use containerization, infrastructure-as-code, and AI coding tools to improve delivery.

Develop and implement NICE CXone routing solutions, IVR applications, call flows, and backend API integrations. Support migration from legacy call center systems to omnichannel platforms. Responsibilities include release planning, testing, deployment, troubleshooting, contact center routing design, solution optimization, API development, incident coordination, and support ticket oversight.

Develop and implement NICE CXone routing solutions, IVR applications, call flows, and backend API integrations. Support migration from legacy contact center systems to omnichannel platforms. Responsibilities include release planning, testing, deployment, troubleshooting, solution optimization, technical support, issue coordination, and collaboration with architecture and technology teams.

Support and maintain AWS-based Amazon Connect contact center environments. Build monitoring and observability capabilities using Splunk, CloudWatch, and Zabbix; troubleshoot production incidents, perform root cause analysis, improve logging standards, and implement corrective actions. Collaborate with developers, architects, platform owners, and vendors to enhance reliability, dashboards, diagnostics, and operational efficiency across CCaaS platforms.

Designs and implements NICE CXone routing solutions, IVR applications, call flows, backend API integrations, and omnichannel contact-center capabilities. Coordinates releases, testing, troubleshooting, support-ticket resolution, and legacy call-center migrations. Partners with architecture and technology teams to develop APIs, optimize solutions, and resolve scripting, networking, and web-application issues. Requires strong NICE CXone Studio scripting experience, cloud infrastructure knowledge, technical requirements analysis, and cross-team communication.

Support and maintain AWS-based contact center environments, focusing on monitoring, observability, troubleshooting, root cause analysis, and system reliability. Develop proactive monitoring capabilities, CloudWatch dashboards, and Splunk-based diagnostics. Collaborate with developers, architects, platform owners, and vendors to enforce logging standards, resolve production incidents, and improve operational performance across Amazon Connect and other CCaaS platforms.

Support and maintain AWS-based Amazon Connect contact center environments. Build proactive monitoring, logging, dashboards, and observability capabilities using Splunk, CloudWatch, and related tools. Troubleshoot production incidents, perform root cause analysis, implement corrective actions, and improve platform reliability. Collaborate with developers, architects, platform owners, and vendors to enforce monitoring standards and enhance operational performance across enterprise CCaaS platforms.

Develop and maintain Python-Selenium automation frameworks and end-to-end tests for cloud contact center software. Analyze test, product, and traffic logs; debug processes; identify automation weaknesses; and create tools to improve testing workflows. Collaborate with Development, DevOps, TechOps, and network teams, report testing progress, develop methodologies, and mentor team members.

Monitors enterprise infrastructure, applications, and contact center systems; triages incidents; coordinates resolution across technical teams and vendors; documents outages and corrective actions; prepares operational reports; participates in incident reviews; and uses AI tools to improve communications, documentation, and operational efficiency.

Supports the Five9 Dialer product roadmap by gathering requirements, defining user stories, prioritizing backlogs, coordinating Agile feature delivery, and supporting testing and releases. Monitors contact center metrics, troubleshoots platform issues, collaborates with internal teams and vendors, develops documentation and training materials, and recommends improvements aligned with compliance, security, and operational goals.

Supports the Five9 Dialer product roadmap by gathering requirements, translating them into user stories, managing the backlog, coordinating Agile delivery and releases, supporting UAT and defect triage, monitoring contact center metrics, troubleshooting platform issues, and improving dialing strategies, agent experiences, integrations, workflows, compliance, and customer outcomes. The role collaborates with Technology, Operations, Workforce Management, Analytics, Compliance, Risk, vendors, and Five9.

Supports GCP infrastructure management, cloud service reliability, GitLab CI/CD pipelines, and Kubernetes-based deployment automation using Argo CD, Argo Workflows, and Helm. Maintains automation scripts, monitors systems with Prometheus, Grafana, and ELK/EFK, troubleshoots issues with senior engineers, and collaborates with globally distributed teams during India Standard Time hours.

Maintain, optimize, and troubleshoot IP networking components in a mission-critical Cisco Nexus datacenter environment. Responsibilities include resolving customer connectivity issues, executing network changes, improving network operations, developing automation, collaborating with architects and business teams, and maintaining documentation. The role requires extensive enterprise networking experience across routing, switching, security, load balancing, datacenter fabrics, VPNs, and automation using Terraform, Ansible, and Python.

Design, provision, and maintain secure AWS cloud infrastructure using EKS and ECS. Build and optimize GitLab CI and Azure DevOps pipelines, manage infrastructure with Terraform and Ansible, and develop Python automation tools. Monitor platform performance, troubleshoot infrastructure issues, improve reliability and availability, and collaborate with .NET development teams to optimize cloud application delivery and promote DevOps practices.

Lead the modernization and automation of large-scale global network infrastructure using Network-as-Code, Infrastructure-as-Code, GitOps, Terraform, Ansible, and Python. Design CI/CD deployment pipelines, Kubernetes networking architectures, and enterprise routing and switching solutions. Act as the highest-level technical authority and Tier-4 escalation engineer, troubleshooting complex hybrid network issues, leading root cause analyses, and implementing security-as-code, reliability, observability, and continuous-improvement initiatives.

Lead modernization and automation of large-scale global network infrastructure using Network-as-Code, Infrastructure-as-Code, GitOps, CI/CD, Terraform, Ansible, and Python. Design Kubernetes networking with Calico, OVN, VXLAN, and CNIs; establish enterprise routing and data center architecture standards; troubleshoot complex hybrid network incidents; lead Tier-4 escalations, root cause analysis, reliability improvements, and Security-as-Code validation for firewall, ACL, and security-group policies.