What You'll Do:
- Determine problem definition, research and resolution of situations of Levels 1 and 2
- complexity
- Coordinate end to end complex and critical problem-handling processes for the information
- technology department
- Manage and update pending user’s requests using help-desk tracking system
- Escalate issues based on complexity and priority
- Perform administrative tasks involved with creation, deletion and changes in user’s network
- accounts
- Provide feedback to the manager on key issues that affect IT services availability
- Advise users on system outages
- Be available for after-hours support/on-call as required
- Assist network/system engineers (when needed) with maintenance and troubleshooting by pro‐
- viding local on-site presence with direction from the engineers
- Install, configure and troubleshoot the following software products; Microsoft (MS) Office Suite,
- MS Windows 7/10, MS Active Directory, Email/O365, Anti-Virus products, Anti-SPAM products,
- and Remote Access methods (RDP, LogMeIn Rescue)
- Administer Microsoft Active Directory, Office365, S2 Security, and AWS Connect call-system
- Troubleshoot network and voice connectivity issues (with guidance from engineers)
- Troubleshoot printer and copier connectivity issues as well as monitor toner levels
- Configure and troubleshoot mobile devices, iPhone, Android
- Foster a positive team environment
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
You Should Have:
- Computer Skills: Proficiencies in Microsoft Word, Excel, PowerPoint, Outlook preferred
- Strong technical background on PC compatible type of hardware and peripherals
- Macintosh (Mac) support experience is a plus but not required
- Working knowledge of mobile devices; iPhone and Android
- Working knowledge of basic networking with Ethernet, TCP/IP, DHCP, and DNS
- System experience with Microsoft products such as Windows 7/10, Office 2013/2016, Active
- Directory and O365 preferred
- Undergraduate degree in Information Technology / Information System / Computer Science
- preferred.
- Able to work quickly and efficiently with a strong focus on achieving tasks.
- Proficient in soft skills and with a strong customer service focus
- 5+ years of experience in IT Technical Support field
What the Team is Saying
Similar Jobs
What We Do
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more, visit Lessen.com.
Why Work With Us
We make caring for and improving properties simpler, faster, better. Powered by tech and perfected by people, we deliver best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve customer and resident experiences. We're property services, simplified.
Gallery
Lessen LLC Teams
Lessen LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
