Senior IT Support Engineer - Jordan - ING306

At INGOT, we believe in building high-performing teams where everyone is in the right seat – not just filling a role, but thriving in it. Our approach emphasizes in getting the right people in the right positions to drive business growth and success.

Here’s what that means for YOU:

• You’ll excel at what you do because you’re in a role that aligns with your skills and passion
• You’ll be aligned with our core values - High Ethics, Commitment and Innovation – we’re looking for team members who get it, want it, and have the capacity to do it
• We want you to thrive in an environment where your contributions matter, and you can make an impact on our mission.

If you’re a high-energy, results-driven professional who’s ready to take on a role that matches your expertise and values, we’d love to connect! Check out the details below and see if this is the right fit for you.

Purpose of Role/Summary: 

The Senior IT Support Engineer is responsible for delivering advanced technical support to end users, ensuring the smooth operation of IT systems, and maintaining enterprise tools such as Office 365 and Microsoft Intune. The role also involves mentoring junior IT support staff, supporting their development through training and knowledge sharing. The successful candidate will possess strong technical expertise, excellent communication skills, and the ability to lead by example in a fast-paced IT environment.

Main Activities and Responsibilities:

• Act as a senior escalation point for complex IT support issues related to hardware, software, networking, and cloud services
• Provide advanced support and administration of Microsoft Office 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Manage Microsoft Intune for endpoint and mobile device management, including compliance policies, app deployment, and Windows Autopilot
• Support the setup, configuration, and maintenance of laptops, desktops, printers, and peripherals
• Collaborate with other IT teams on infrastructure changes, software rollouts, and system upgrades
• Monitor systems and respond proactively to alerts and outages to maintain uptime and performance
• Assist junior IT support staff with troubleshooting, technical guidance, and hands-on training
• Maintain and update technical documentation, procedures, and user guides
• Ensure adherence to IT policies, security standards, and data protection regulations
• Perform additional duties as required for the role

Required Skills and Experience:

• Minimum 4 years of experience in IT support or a similar technical role, including experience handling senior-level escalations
• Proficient in Microsoft Office 365 administration (Teams, Exchange Online, SharePoint, OneDrive)
• Hands-on experience with Microsoft Intune for device management and security compliance
• Strong knowledge of Windows and macOS operating systems, desktop management, and troubleshooting.
• Understanding of networking principles and protocols (TCP/IP, DNS, DHCP, VPN)
• Experience working with helpdesk/ticketing systems (e.g., ServiceNow, Jira, Zendesk)
• Excellent communication and interpersonal skills, with the ability to clearly explain technical issues to non-technical users
• Strong organizational skills and the ability to manage multiple tasks effectively
• Experience mentoring or training junior staff is a plus
• Relevant IT certifications (e.g., Microsoft 365, CompTIA, Cisco) are highly desirable

Further Info:  

• Working hours: Monday - Friday 8:30 - 17:00 
• The role is Amman, Jordan 
• Friendly and collaborative working environment
• A competitive compensation package, including great benefits and monthly team-building activities