We are seeking a Support Engineer to join our technical team and provide high-quality support for our Web and Windows-based applications. The candidate will have a solid understanding of software development concepts, excellent troubleshooting abilities, and strong communication skills to collaborate effectively with internal teams and end users.
Key Responsibilities:
- Provide technical support for web and desktop applications built with .NET, C#, and React.
- Troubleshoot and resolve application issues, bugs, and user-reported incidents in a timely manner.
- Collaborate with development team to analyze and replicate reported problems.
- Perform root cause analysis and suggest long-term fixes or improvements.
- Monitor system performance and report recurring issues or enhancement opportunities.
- Assist in application deployments, updates, and configuration changes.
- Document solutions, known issues, and support procedures in internal knowledge bases.
- Communicate effectively with users, ensuring high satisfaction and professional handling of all inquiries.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- 3–5 years of experience in application support or software development.
- Strong knowledge of C#, .NET Framework / .NET Core, and React.js.
- Familiarity with SQL Server and writing/debugging SQL queries.
- Experience with IIS, API integrations, and debugging web applications.
- Good understanding of software development life cycle (SDLC) and version control systems (e.g., Git).
- Excellent critical thinking, problem-solving, and communication skills.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
Benefits
- Annual Bonus
- Class A Health Insurance
- Training & Development
Skills Required
- Bachelor's degree in Computer Science, Software Engineering, or a related field
- 3-5 years of experience in application support or software development
- Strong knowledge of C#, .NET Framework / .NET Core, and React.js
- Familiarity with SQL Server and writing/debugging SQL queries
- Experience with IIS, API integrations, and debugging web applications
- Good understanding of software development life cycle (SDLC) and version control systems (e.g., Git)
- Excellent critical thinking, problem-solving, and communication skills
- Ability to work independently and manage multiple tasks in a fast-paced environment
What We Do
Optimiza, is a leading, regional Systems Integration and digital transformation solutions provider that supports its clients' pursuit of operational excellence and profitability. Our IP solutions cover a wide spectrum of sectors and provide clients with highly secure, user-friendly, versatile, and seamless systems in a variety of work areas including document management, healthcare, insurance, accounting, HR, and banking. With over 41 years of operational experience, hundreds of projects delivered, and intellectual capital that spans multiple industry sectors, Optimiza's team of over 400 experts is fully capable of integrating and delivering innovative consulting, business, and technology solutions with a commitment to excellence and client satisfaction.
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