The Role
Provides onsite and remote enterprise IT support for Windows, Apple, and Android devices, Microsoft 365, Intune, Teams Rooms, VPN, networking, and meeting-room technology. Troubleshoots hardware, software, connectivity, and application issues; manages incidents and requests through ServiceNow; maintains asset inventories and CMDB records; coordinates with infrastructure teams and vendors; supports technology refreshes, audits, executive meetings, and SLA compliance.
Summary Generated by Built In
As a Senior IT Support Engineer, you will:
- Provide onsite and remote technical support for Windows laptops, desktops, peripherals, and end-user devices.
- Troubleshoot hardware, software, operating system, and application-related issues.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
- Install, configure, replace, and upgrade devices while managing IT assets throughout their lifecycle.
- Support Apple iPhones, iPads, Android smartphones, and tablets.
- Configure email, VPN, Teams, and mobile applications, including device enrollment through Microsoft Intune or other MDM solutions.
- Support Microsoft Teams Rooms, video conferencing systems, and meeting room equipment.
- Perform pre-meeting checks and provide executive meeting support when required.
- Coordinate with AV vendors and provide onsite technical support to infrastructure, network, security, server, and workplace teams.
- Perform cable patching, equipment installation, device replacement, and connectivity validation.
- Manage incidents and service requests through ServiceNow or equivalent ITSM tools, ensuring SLA compliance and timely resolution.
- Maintain accurate IT asset inventories and CMDB records while supporting site audits and technology refresh projects.
What You Bring to the Table:
- 8–10 years of professional experience in onsite IT support, desktop support, or end-user computing.
- Strong knowledge of Windows 10/11 operating systems and hardware troubleshooting.
- Hands-on experience supporting Microsoft 365, Teams, Outlook, and OneDrive.
- Experience supporting Apple iOS devices and Android smartphones and tablets.
- Knowledge of Microsoft Intune, mobile device management (MDM), and device enrollment.
- Experience supporting Microsoft Teams Rooms and video conferencing technologies.
- Understanding of networking fundamentals, including LAN, Wi-Fi, TCP/IP, and VPN.
- Familiarity with ServiceNow or similar IT service management and ticketing platforms.
- Knowledge of IT asset lifecycle management and CMDB maintenance.
You should possess the ability to:
- Diagnose and resolve complex end-user hardware, software, and connectivity issues.
- Deliver efficient onsite support while maintaining service quality and SLA commitments.
- Configure and troubleshoot laptops, mobile devices, collaboration tools, and meeting room systems.
- Coordinate with infrastructure teams, network engineers, security teams, and external vendors.
- Manage incidents, service requests, and technical escalations through ITSM tools.
- Maintain accurate technical documentation, asset records, and configuration data.
- Support technology refreshes, site audits, and operational improvement initiatives.
- Communicate effectively with end users and provide reliable technical assistance.
What We Bring to the Table:
- An opportunity to support enterprise IT infrastructure and end-user computing environments.
- Exposure to Microsoft 365, Intune, ServiceNow, and modern workplace technologies.
- Opportunities to collaborate with infrastructure, networking, security, and workplace technology teams.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Hema Murali
Phone: +31 20 369 0609 ; Extn :148
LinkedIn: https://www.linkedin.com/in/hema-murali-315999329/
Skills Required
- 8-10 years of professional experience in onsite IT support, desktop support, or end-user computing
- Strong knowledge of Windows 10/11 operating systems and hardware troubleshooting
- Hands-on experience supporting Microsoft 365, Teams, Outlook, and OneDrive
- Experience supporting Apple iOS devices and Android smartphones and tablets
- Knowledge of Microsoft Intune, mobile device management, and device enrollment
- Experience supporting Microsoft Teams Rooms and video conferencing technologies
- Understanding of networking fundamentals, including LAN, Wi-Fi, TCP/IP, and VPN
- Familiarity with ServiceNow or similar IT service management and ticketing platforms
- Knowledge of IT asset lifecycle management and CMDB maintenance
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The Company
What We Do
STAFIDE is a Netherlands-based niche technology talent consulting company operating across Europe. It helps organizations identify, recruit, and deploy technology professionals in areas including cybersecurity, cloud engineering, software development, data analytics, ERP, infrastructure, and digital transformation. Its services include recruitment, workforce engagement, secondment, onboarding support, workforce deployment, and workforce analytics that support technology hiring and expansion.
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