We are seeking an experienced and detail-oriented ServiceNow Senior QA Engineer to lead quality assurance activities across the ServiceNow platform. The ideal candidate will be responsible for validating ServiceNow applications, integrations, workflows, and platform enhancements to ensure high-quality, scalable, and reliable solutions. This role will work closely with Product Owners, Business Analysts, Developers, Architects, and Operations teams throughout the software development lifecycle.
Key Responsibilities- Design, develop, and execute comprehensive test plans, test cases, and test scripts for ServiceNow applications.
- Lead functional, regression, integration, system, and user acceptance testing activities.
- Build and maintain Automated Test Framework (ATF) scripts and regression suites for platform upgrades and releases.
- Validate ServiceNow modules such as ITSM, CSM , Service Portal, APO, and other custom applications.
- Collaborate with Business Analysts and Product Owners to translate business requirements into test scenarios and acceptance criteria.
- Ensure traceability between requirements, test cases, defects, and validation results.
- Identify, document, track, and manage defects through resolution.
- Perform end-to-end testing of integrations using REST APIs, SOAP, Integration Hub, MID Server, and external applications.
- Participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, retrospectives, and release planning.
- Support ServiceNow upgrades, patches, and releases by validating existing functionality and identifying regression issues.
- Prepare test execution reports, quality metrics, and status updates for stakeholders.
- Drive QA best practices, test automation adoption, and continuous process improvement initiatives.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- 7+ years of overall QA experience with at least 4+ years of ServiceNow testing experience.
- Strong understanding of ServiceNow platform architecture and core modules.
- Hands-on experience with ServiceNow ATF (Automated Test Framework).
- Experience testing ServiceNow workflows, Flow Designer, Catalog Items, Record Producers, Integrations, and Portals.
- Experience in API testing using tools such as Postman or similar.
- Strong knowledge of Agile/Scrum methodologies and SDLC processes.
- Experience working with defect management and test management tools.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong communication and stakeholder management skills.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) certification in ITSM, CSM, or related modules.
- Experience with DevOps processes, and automated testing frameworks.
- ITIL processes, and ServiceNow upgrade testing methodologies.
- Experience working in global enterprise environments.
- Quality-focused mindset
- Leadership and mentoring capabilities
- Strong attention to detail
- Risk identification and mitigation
- Problem-solving and analytical thinking
- Effective collaboration and communication
- Continuous improvement orientation
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 7+ years of overall QA experience
- 4+ years of ServiceNow testing experience
- Strong understanding of ServiceNow platform architecture and core modules
- Hands-on experience with ServiceNow Automated Test Framework
- Experience testing ServiceNow workflows, Flow Designer, Catalog Items, Record Producers, integrations, and portals
- Experience with API testing using Postman or similar tools
- Strong knowledge of Agile/Scrum methodologies and SDLC processes
- Experience with defect management and test management tools
- Excellent analytical, troubleshooting, and problem-solving skills
- Strong communication and stakeholder management skills
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Implementation Specialist certification in ITSM, CSM, or related modules
- Experience with DevOps processes and automated testing frameworks
- Knowledge of ITIL processes and ServiceNow upgrade testing methodologies
- Experience working in global enterprise environments
Ecolab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecolab and has not been reviewed or approved by Ecolab.
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Retirement Support — Feedback suggests the company provides strong retirement programs, including a 401(k) with employer matching and a pension, alongside options like an employee stock purchase plan. Offerings such as retiree healthcare benefits and diverse investment choices reinforce long-term financial support.
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Healthcare Strength — Feedback suggests medical coverage is broad, with HSA plan options and company contributions, prescription benefits, dental and vision, and virtual care and mental health support. Company-paid wellness programs and income protection (short- and long-term disability, life and accident) further strengthen core coverage.
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Parental & Family Support — Family-focused programs include fertility support, adoption assistance, and paid parental leave, complemented by counseling and resource services. These offerings are positioned as supportive of employee well-being across different life stages.
Ecolab Insights
What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
