Senior IT QA Analyst
Job Summary
We are seeking a Sr IT QA Analyst to support quality assurance activities for enterprise technology initiatives, with a strong focus on the ServiceNow platform. In this individual contributor role, you will develop and execute test plans, validate requirements and user stories, document defects, support UAT, and contribute to reliable delivery across projects, releases, enhancements, and platform upgrades. You will partner closely with business stakeholders, process analysts, developers, and delivery teams to ensure solutions meet business requirements, user expectations, and quality standards before deployment. This position is ideal for a detail-oriented QA professional who can translate business needs into testable outcomes, communicate risks clearly, and help improve testing practices through strong execution and collaboration.
Key ResponsibilitiesTest Strategy & Planning- Contribute to QA planning for ServiceNow projects, releases, and enhancements in collaboration with the Lead Business Process Analyst and delivery team.
- Develop test plans, test cases, and test scripts aligned to business requirements, user stories, and acceptance criteria.
- Apply established QA standards, templates, and best practices for the ServiceNow platform.
- Execute functional, regression, integration, and user acceptance testing support for ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, SPM).
- Identify, document, and track defects through the full lifecycle using ServiceNow or designated defect-tracking tools.
- Support defect prioritization and resolution by providing clear analysis, reproducible steps, and timely updates to development and configuration teams.
- Execute performance, load, and smoke testing as required.
- Validate workflows, business rules, UI policies, notifications, and integrations configured in ServiceNow.
- Ensure data integrity and accuracy across ServiceNow tables and integrations with upstream/downstream systems.
- Review and test configuration changes, updates, and platform upgrades including ServiceNow version upgrades and patches.
- Collaborate with the Lead Business Process Analyst to translate process requirements into testable acceptance criteria.
- Participate in UAT sessions with business stakeholders and provide testing support to business users as needed.
- Communicate QA status, risks, and defect trends to project teams in a clear and timely manner.
- Support the use of automated testing tools and frameworks within the ServiceNow environment.
- Identify opportunities to improve testing efficiency, coverage, and cycle time.
- Maintain QA documentation and contribute to a shared knowledge base.
- Serve as a QA subject matter contributor for ServiceNow-related initiatives by sharing testing knowledge, risks, and recommendations with the project team.
- Contribute to team knowledge-sharing by documenting lessons learned, reusable test scenarios, and platform-specific QA considerations.
- Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field (or equivalent work experience).
- 8+ years of QA/testing experience in enterprise IT environments.
- 5+ years of hands-on experience testing on the ServiceNow platform.
- Strong understanding of ServiceNow modules (ITSM required; HRSD, CSM, or ITOM a plus).
- Demonstrated experience creating, maintaining, and executing automated test scripts as part of enterprise QA delivery.
- Experience planning and executing system performance testing, including load, volume, scalability, and response-time validation for enterprise applications.
- Proficiency in writing test plans, test cases, and defect reports.
- Experience with Agile/Scrum delivery methodologies.
- Excellent analytical, problem-solving, and communication skills.
- ServiceNow Certified System Administrator (CSA) or equivalent ServiceNow certification.
- ISTQB or similar QA certification.
- Experience with automated testing tools (e.g., ATF - Automated Test Framework within ServiceNow).
- Familiarity with integration testing (REST/SOAP APIs, MID Server).
- Experience supporting large-scale ServiceNow implementations or platform upgrades.
- Attention to Detail
- Collaboration and Stakeholder Communication
- Accountability and Initiative
- Critical Thinking and Root-Cause Analysis
- Adaptability and ability to manage competing priorities
- Continuous Improvement Mindset
- Hybrid or remote-eligible per department guidelines.
- Occasional off-hours testing may be required during major releases or platform upgrades.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent work experience
- 8+ years of QA or testing experience in enterprise IT environments
- 5+ years of hands-on ServiceNow testing experience
- Strong understanding of ServiceNow modules, including ITSM; HRSD, CSM, or ITOM is advantageous
- Experience creating, maintaining, and executing automated test scripts for enterprise QA delivery
- Experience planning and executing system performance testing, including load, volume, scalability, and response-time validation
- Proficiency writing test plans, test cases, and defect reports
- Experience with Agile and Scrum delivery methodologies
- Strong analytical, problem-solving, communication, and stakeholder collaboration skills
- ServiceNow Certified System Administrator or equivalent ServiceNow certification
- ISTQB or similar QA certification
- Experience with automated testing tools such as ServiceNow Automated Test Framework
- Familiarity with REST or SOAP integration testing and MID Server
- Experience supporting large-scale ServiceNow implementations or platform upgrades
Ecolab Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ecolab and has not been reviewed or approved by Ecolab.
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Retirement Support — Feedback suggests the company provides strong retirement programs, including a 401(k) with employer matching and a pension, alongside options like an employee stock purchase plan. Offerings such as retiree healthcare benefits and diverse investment choices reinforce long-term financial support.
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Healthcare Strength — Feedback suggests medical coverage is broad, with HSA plan options and company contributions, prescription benefits, dental and vision, and virtual care and mental health support. Company-paid wellness programs and income protection (short- and long-term disability, life and accident) further strengthen core coverage.
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Parental & Family Support — Family-focused programs include fertility support, adoption assistance, and paid parental leave, complemented by counseling and resource services. These offerings are positioned as supportive of employee well-being across different life stages.
Ecolab Insights
What We Do
A trusted partner at nearly three million customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $12 billion and more than 44,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com, or follow us on twitter.com/ecolab, facebook.com/ecolab or instagram.com/ecolab_inc.
