Senior IT Project Manager

We are seeking a dynamic and experienced Senior IT Project Manager to support the Site Director in leading IT initiatives and managing site-level operations. This role combines strategic project delivery, people and engagement leadership, and site operations—with flexibility to lead or support program/project delivery as needed.

Position Responsibilities:

Site Operations & Strategic Support

• Partner with the Site Director in site-level decision-making and leadership across multiple teams and business units.
• Oversee day-to-day site operations, ensuring alignment with organizational goals.
• Ensure compliance with security, business continuity, facilities, and finance processes.
• Represent the site in cross-functional initiatives and stakeholder engagements.

People Operations

• Assist in hiring, coaching, and developing project and site staff.
• Monitor and support employee engagement programs and initiatives.
• Foster a culture of collaboration, innovation, and continuous improvement.

Project Leadership

• Lead and execute complex, high-impact IT projects across multiple stakeholders and geographies.
• Ensure projects are delivered on time, within budget, and aligned with business objectives.
• Define scope, strategy, and implementation plans in collaboration with stakeholders.
• Identifies, analyzes, mitigates, documents and controls project risks
• Establish governance cadence on performance against KPI, and provide effective and regular communication within the project team, stakeholders, sponsors and management.
• Manage internal and external teams, including vendors and consultants.

Required Qualifications:

• 10+ years of experience in IT project management or service delivery.
• Bachelor's Degree in Information Technology, Computer Science, Business Administration or any related field.
• Demonstrated ability to effectively apply project management methodologies and ensure that the necessary technical skills are included with the project team and utilized appropriately
• 5+ years leading engineering teams and building inclusive, collaborative cultures.
• Familiarity with Agile and DevOps principles, test-driven development, and continuous integration.
• Strong understanding of the software development lifecycle and how technology supports business strategy.
• Experience with platform technologies, modern software architectures, API-driven development, and scripting languages.
• Excellent organizational and problem-solving skills, with the ability to manage through creative abrasion.
• Strong verbal and written communication skills; able to articulate technical vision and outcomes.
• Ability to coach and mentor delivery teams, providing on-the-job guidance and support.
• Comfortable collaborating in a complex matrix environment across time zones.

Preferred Qualifications:

• PMP and Scrum Master certifications.
• ITIL certification.
• Experience in the insurance industry.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].