Senior Investigator - Investigations

Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is looking for a skilled Senior Investigator to join our Investigations team. 

The primary duties and responsibilities of this role are:

• Conduct complex, and sometimes sensitive investigations.

• Accurately document all incidents and events in complete security incident reports.

• Effectively engage and collaborate with UAE federal and local authorities.

• Identify and use all relevant forms and documents during preliminary investigations.

• Utilize the Mission Control system to enter, update, and manage incident reports and related files.

• Proofread and prepare incident reports for Security management approval.

• Learn and effectively utilize the ITrak incident management program.

• Correctly identify affected persons and potential witnesses that are involved in incidents and events.

• Effectively utilize other proprietary software and programs connected to investigations.

• Determine when incident reports are required based on liability, criminal acts, or safety issues.

• Follow proper procedures for handling incidents, including obtaining photos and notifying management.

• Properly collect, secure, and log evidence, ensuring proper chain of custody.

• Assist outside agencies such as police and regulatory authorities as needed.

• Collaborate with other investigative departments to share details and information.

• Assess guest or employee conditions and provide emergency medical assistance if necessary.

• Offer follow-up and contact information to affected guests and employees.

• Maintain open communication with shift and department management about incidents.

• Support supervisors, managers, and other departments with incident notifications and assistance.

• Maintain confidentiality of sensitive and private information.

• Remain calm and rational in high-stress situations.

• Contribute to departmental accuracy, confidentiality, and thorough record-keeping.

• Assist in training team members as needed.

• Manage internal and external guest relations with patience and diplomacy.

• Generate written reports on security-related incidents involving guests, staff, or property.

• Assist with scene management during initial responses to security incidents.

• Become familiar with hazardous materials and related regulations on property.

• Work with guest claims and risk management to minimize company liability while upholding service standards.

• Perform other job-related duties as assigned by management.

About You:

• Required:  Bachelor’s degree

• Required:  21 Years of Age (Minimum)

• Required:  Comprehensive investigative experience.

• Preferred:  Prior investigations or law enforcement background preferred.

• Strong leadership, effective management and good communication skills.

• Self-starter possessing strong analytical, organizational, and decision-making skills.

• Strong verbal and written communication skills. Must be confident interacting with executive leaders.

• Strong program and project management skills.

• Detailed oriented and ability to deliver quality products on schedule.

• Strong presenter and public speaker.

• High proficiency with Microsoft programs, including Word, Excel, Power Point, and database programs.

• Able to work on shifts and be flexible regarding work schedules according to business demand.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other colleague benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.