Job Title
Integration Consulting Associate
Job Title: Integration Consulting Associate
Position type: Permanent
Location: Bogota
Job ID: 23214
Job family: Product/Solution Integration
About Your Business Area/Department : IMP/TAS
Our Mission is to enable customer success by delivering optimal and efficient services around our portfolio, enabling them to maximize the benefit of our offering and ensure highly satisfying customer operational relationship.
Implement, with efficiency and to highest customer satisfaction, standard and customized products around several core Amadeus domains such as Robotics, Documents, Feeds, Biasing & Notifications, Online Interfaces and Travel Intelligence.
Design and implement customer setup for Customer Projects, Migrations and Product Decommissioning
Assure serviceability and industrialization of emerging products/features delivery, working closely with Business domains(TO IT, ADC, and CIT), R&D, CBS, CCM and intra-IMP
Working in multicultural and multisite organization, we collaborate closely with delivery management organizations to serve clients globally.
Summary of the role:
Support customers in the integration of Amadeus products or solutions. Provide billable consultancy / integration services to improve business performance.
In this role you’ll:
Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
- Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.
- May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.
Specific accountabilities:
Pre-sales
Support sales organization for integration matters (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)
Assistance & consulting
Provide advice/consulting to customers for their integration activities between Amadeus systems and customer systems
* Provide functional support and problem resolution within the overall integration project
* Ensure submission of SOR or change proposals (CPR) to Product Management
* Establish and manage the product/solution integration schedule
* Support Integration activities during the implementation project
* Provide formal integration status, KPIs and customer feedback reporting to Management
* Perform final sign-off/ certification prior to implementation in production
Post integration & Post implementation Consultancy
* Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
* Make sure customers make the most of the Amadeus products / solutions
* Identify and prioritize critical issues, problems and root causes
Process Improvement
Follow-up the implementation of internal processes improvement / automation
About the ideal candidate:
Proficiency in English. Additional language is a plus.
Bachelor`s Degree
Accountability, Autonomy and Proactivity
Ability to work independently and in a collaborative, team environment.
Positive and collaborative attitude, willing to relate and work closely with all stakeholders.
Travel industry knowledge , preferable GDS Amadeus
Communication skills for issue resolution
Ability to communicate effectively, both verbally and in writing.
Can effectively adapt to different situations and demands.
What we can offer you:
- Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
- Work Hybrid
- Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
- Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Application process:
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
Top Skills
What We Do
Travel powers progress. Amadeus powers travel. Amadeus’ solutions connect travelers to the journeys they want, linking them via travel agents, search engines and tour operators to airlines, airports, hotels, cars and railways.
Technology has always been critical to developing global travel, increasing scale, choice and access. We have developed our technology in partnership with the travel industry for 30 years.
We combine a deep understanding of how people travel with the ability to design and deliver the most complex, trusted, and critical systems our customers need.
