We are seeking a talented individual to join our Placement team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.
Senior Insurance Operations Specialist
To provide support to Marsh Client Executives and Brokers, and deliver excellent service support for the businesses.
We will count on you to:
Client On-Boarding
- Arrange for new clients to be set up on our systems, monitor progress of on-boarding/due diligence of clients, intermediaries, and markets. Liaison with country business teams.
- File appropriate documentation (covering BOR, ToE etc.)
- Assist country business teams with updating / monitoring of MPower.
Renewal & Placement
- Help prepare, and review renewal reports prepared by the Pre-Renewal Team
- Identify any risks that are not required, 90 days ahead of the renewal date.
- Working with the CE to ensure that all documents are accurate and ready to proceed with the renewal.
- Review of risks being renewed and checking to see that the relevant premium has been paid to insurers.
- Follow up with insurers on risk / exposure related matters (renewal and ongoing placement maintenance).
- Support implementation of insurance contract through the Marsh Digital Trading Platform, where applicable.
- Ensure appropriate records of CE’s negotiations/communications with client and insurers is maintained and filed.
- Where applicable, issuance of Confirmation letters and liaise with insurers on Certificates.
- Support on preparation of premium and allocation schedules.
- Review and check all documentation for content accuracy in accordance with:
- - Client First Principles and Quality Assurance Checklists
- - Marsh Compliance Standards
Policy Servicing
- Monitor and manage workflow, coordinate the flow of business into Client Servicing Teams
- Review and respond to queries emanating from Marsh Operations and manage these to close in a timely manner.
- Ensure timely authorisation of documentation, and distribution to client service teams – insurer policy documentation, debit notes, invoices and evidence of cover.
- Develop and sustain supportive and productive working relationship with both CE/Broker and Policy Servicing teams.
- Where required, assist with Fiduciary related queries (funds not received, funds received not paid to insurers) by working with other Kuala Lumper based support teams on the ground.
Other:
- Set and achieve specific goals as evidenced in Workday
- Complete mandatory training requirements as may be required from time to time by the firm and within the timeframes given
- Complete the Firm’s CPD requirements, currently 35 hours per year, in a timely manner.
- Client and prospect discovery projects – news article and insurance related websites.
What you need to have:
- Bachelor's degree in any field with a minimum of 3-5 years of relevant working experience in the insurance industry
- Interpersonal skills – includes country business teams, clients and insurers
- Ability to work under pressure
- Ability to cope with cyclical nature of the business
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance
.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.Skills Required
- Bachelor’s degree in any field
- 3–5 years of relevant working experience in the insurance industry
- Strong interpersonal skills for working with country business teams, clients, and insurers
- Ability to work under pressure
- Ability to cope with the cyclical nature of the business
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
-
Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
-
Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
-
Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
