We are seeking a talented individual to join our Placement team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.
Senior Insurance Operations Specialist
To provide support to Marsh Client Executives and Brokers, and deliver excellent service support for the businesses.
We will count on you to:
Client On-Boarding
Arrange for new clients to be set up on our systems, monitor progress of on-boarding/due diligence of clients, intermediaries, and markets. Liaison with country business teams.
File appropriate documentation (covering BOR, ToE etc.)
Assist country business teams with updating / monitoring of MPower.
Renewal & Placement
Help prepare, and review renewal reports prepared by the Pre-Renewal Team
Identify any risks that are not required, 90 days ahead of the renewal date.
Working with the CE to ensure that all documents are accurate and ready to proceed with the renewal.
Review of risks being renewed and checking to see that the relevant premium has been paid to insurers.
Follow up with insurers on risk / exposure related matters (renewal and ongoing placement maintenance).
Support implementation of insurance contract through the Marsh Digital Trading Platform, where applicable.
Ensure appropriate records of CE’s negotiations/communications with client and insurers is maintained and filed.
Where applicable, issuance of Confirmation letters and liaise with insurers on Certificates.
Support on preparation of premium and allocation schedules.
Review and check all documentation for content accuracy in accordance with:
Client First Principles and Quality Assurance Checklists
Marsh Compliance Standards
Policy Servicing
Monitor and manage workflow, coordinate the flow of business into Client Servicing Teams
Review and respond to queries emanating from Marsh Operations and manage these to close in a timely manner.
Ensure timely authorisation of documentation, and distribution to client service teams – insurer policy documentation, debit notes, invoices and evidence of cover.
Develop and sustain supportive and productive working relationship with both CE/Broker and Policy Servicing teams.
Where required, assist with Fiduciary related queries (funds not received, funds received not paid to insurers) by working with other Kuala Lumper based support teams on the ground.
Other:
Set and achieve specific goals as evidenced in Workday
Complete mandatory training requirements as may be required from time to time by the firm and within the timeframes given
Complete the Firm’s CPD requirements, currently 35 hours per year, in a timely manner.
Client and prospect discovery projects – news article and insurance related websites.
What you need to have:
Bachelor's degree in any field with a minimum of 7 years of relevant working experience in the insurance industry
Interpersonal skills – includes country business teams, clients and insurers
Ability to work under pressure
Ability to cope with cyclical nature of the business
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance
Skills Required
- Bachelor's degree in any field
- Minimum of 7 years relevant experience in the insurance industry
- Experience with client onboarding, renewals, placements, and policy servicing processes
- Interpersonal skills to liaise with country business teams, clients and insurers
- Ability to work under pressure and cope with cyclical business demands
- Based in Kuala Lumpur office; hybrid work requiring at least three days per week onsite
- Complete mandatory firm training and 35 hours CPD per year
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
