Smart Equip, part of Ritchie Bros., provides innovative technology solutions that help equipment businesses manage their operations more efficiently and make smarter, data-driven decisions. As part of the Ritchie Bros. family, Smart Equip combines technology, industry expertise, and a global network to deliver solutions that create value for customers around the world.
As Smart Equip continues to grow, we are now looking for a motivated Supplier Support & Onboarding Specialist to join our team in the Netherlands. This is a remote position, with the flexibility to work from our office in Breda or in a hybrid setup.
Acting in a supporting role to project and business development managers, the Supplier Support & Onboarding Specialist leads and manages initiatives tied to the onboarding of assigned suppliers, and acts as a key point of contact for ongoing support to fleets and suppliers using the SmartEquip platform. This position is instrumental in coordinating communication with suppliers to obtain the information, credentials, content, system configuration and implementation requirements each fleet needs to go live and in providing responsive, knowledgeable support once they are.
ResponsibilitiesSupplier Onboarding
- Lead supplier onboarding activities, ensuring successful implementation and readiness for customer go-live.
- Coordinate with suppliers to collect required information, credentials, content, and configuration details.
- Partner with internal teams and external customers to deliver onboarding projects on time and to quality standards.
Customer & Supplier Relationships
- Build and maintain strong relationships with suppliers, fleets, customers, and internal stakeholders.
- Serve as a trusted point of contact, understanding customer needs and ensuring timely follow-up and resolution.
Supplier & Fleet Support
- Provide front-line support to suppliers and fleets, resolving questions and issues related to the SmartEquip platform.
- Troubleshoot technical and functional issues and escalate complex cases to Product, Engineering, or IT as needed.
- Collaborate across internal teams to identify information and solutions efficiently.
- Maintain accurate support tickets, documentation, and follow-up notes.
- Track support requests through resolution, ensuring a timely and positive customer experience.
We are seeking a strong communicator and collaborative team player. In this role, you will work closely with teams and stakeholders across the organization to gather information, resolve questions, and keep projects moving forward. You’ll be responsible for communicating clearly and effectively through support responses, tickets, documentation, and day-to-day interactions, while partnering with teams across the full project lifecycle—from initial design through completion. Strong organization, time management, attention to detail, and the ability to manage multiple priorities are essential to success in this role.
In addition you have:
- 2+ years of experience working on a project team in an IT environment preferred.
- Knowledge of and familiarity with database management and SQL.
- Familiarity with support, ticketing, or CRM tools is a plus.
- Strong communication skills and the ability to explain technical or functional information clearly to both technical and non-technical audiences.
- Fluency in English is required, proficiency in an additional European language is preferred
- Ability to work independently, manage priorities, and demonstrate a high level of autonomy in a remote environment.
Skills Required
- Four years of related work experience
- Ability to work with all departments from design through project completion
- Experience with documentation, presentations, and project management tools
- Experience managing projects delivering web-based software applications
- Hands-on experience with databases and SQL
- Ability to work independently and meet established milestones
- Experience with ERP applications and integration concepts
- Experience with construction equipment or construction rental industry
- Experience working with external clients
- Effective written and verbal communication skills
- Ability to work in an office or remote work environment
Ritchie Bros. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ritchie Bros. and has not been reviewed or approved by Ritchie Bros..
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Affordable Benefits — Medical coverage is often considered very affordable, with low employee costs noted as a differentiator. Benefits begin on day one, which strengthens perceived value.
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Leave & Time Off Breadth — PTO and paid holidays are part of the standard package across regions under RB Global. Day‑one eligibility and clear time‑off programs contribute to a well‑rounded offering.
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Retirement Support — A 401(k) with company match in the U.S. and RRSP match in Canada are offered, alongside an ESPP for employee ownership. These programs indicate solid retirement support across locations.
Ritchie Bros. Insights
What We Do
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales. The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.
