Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide!
Are you ready to be part of a professional community that's powering businesses globally to save, grow, and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you!
Role: Senior HR Manager
Location: Hybrid
About Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.
Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.
Job Overview
Seeking a Senior HR Manager with a growth mindset to drive our scalability strategy. You will oversee the critical balance between rigorous compliance and agile team readiness, ensuring our internal culture remains a competitive advantage as we expand.
People Strategy & Scalability
- Expansion Blueprinting: Design a scalable HR infrastructure that supports rapid headcount growth without compromising quality or operational speed.
- Succession & Talent Mapping: Identify "high-potential" internal employees and build clear career pathways to ensure leadership continuity as the company grows.
- Strategic Workforce Planning: Use predictive modeling to align internal hiring with the sales pipeline, ensuring the support team is staffed ahead of demand curves.
Strategic Compensation and Total Rewards Retention
- Total Rewards Architecture & Meritocracy: Establish a culture-led recognition framework that celebrates both performance "wins" and values-aligned behaviors, reinforcing the company’s identity as a premium employer.
- Compensation Governance & Market Intelligence: Lead an annual salary calibration exercise against 2026 Philippine market data (P75/P90 targets) to maintain structured, defensible pay bands for all internal roles. Design and maintain a structured Salary Grade Framework, establishing clear minimums, midpoints, and maximums for every role from entry-level Support to Senior Leadership.
- Hiring Budget Governance: Serve as the final gatekeeper for salary offers to ensure budget compliance, while providing the tactical leeway required to onboard uniquely qualified candidates who are essential to our long-term growth.
- HR Automation & Systems: Lead the continuous refinement of the new HRIS and Payroll platform, ensuring all automated workflows (onboarding, leave, pay cycles) are tuned for maximum speed and zero manual workarounds.
- Process Engineering: Map and refine the end-to-end employee lifecycle—from the "first touch" in recruitment to the final exit interview—to maximize efficiency.
- Support Team Mentorship: Direct and develop the HR and administrative staff, fostering a culture of Radical Accountability and technical proficiency.
Operational Excellence
Legal, Risk Management, and Compliance
- Labor Code Authority: Ensure 100% compliance with the Labor Code of the Philippines and DOLE (Department of Labor and Employment) integrated rules, especially on new rulings or promulgations such as the Telecommuting Act and the Aragones doctrine on job offers.
- Labor Dispute: Maintain zero exposure to potential labor disputes or other legal incidents by ensuring that any employee termination or employee relations issue is properly managed and compliant.
- Audit Readiness: Establish a proactive compliance culture that ensures the organization always remains ‘inspection-ready’. This includes maintaining flawless, up-to-date 201 files, payroll registers, and OSH logs for immediate presentation during unannounced DOLE, SSS, or PhilHealth audits.
Championing Internal Culture
- Values Stewardship: Act as the “Culture Architect”, ensuring core values are reflected in hiring, performance reviews, and daily operations.
- Employer Branding: Enhance the company’s EVP (Employee Value Proposition) to attract top talent in a highly competitive staffing market.
- Employee Engagement: Design data-backed and sustainable engagement that reduces burnout and celebrates high-performance milestones.
Office Management & Infrastructure
- Physical & Virtual Workspace: Manage the physical office environment and virtual collaboration tools, ensuring they remain conducive to high-energy staffing operations.
- Vendor & Procurement Management: Oversee relationships with key service providers (landlords & insurance brokers) to ensure cost-effectiveness and service quality.
- Operational Continuity: Develop and maintain business continuity plans, including emergency responses and secure data management protocols for sensitive candidate info.
Qualifications and Experience:
1. Professional Experience:
- Tenure: At least 8–10 years of progressive HR experience, with a minimum of 3–5 years in a leadership or Senior Management capacity.
- Industry Background: Proven track record within the Staffing, Recruitment Process Outsourcing (RPO), or BPO industries. You must understand the urgency of a sales-driven environment.
- Systems Mastery: Advanced experience in HRIS and Payroll system adoption. You should have led at least one initiative where the system adoption rate increased.
2. Legal and Regulatory Expertise
- Philippine Labor Authority: Deep, demonstrable knowledge of the Labor Code of the Philippines, including 2026 updates on the Telecommuting Act and OSHS standards.
- Audit & Compliance: Experience acting as the lead representative for DOLE Routine Inspections and managing SENA or NLRC proceedings with a focus on risk mitigation.
- Australian Exposure (Highly Desirable): Familiarity with the Australian Fair Work Act and Modern Awards is a significant advantage, as you will bridge the gap between AU clients and PH operations.
3. Education & Certifications
- Education: Bachelor’s Degree in Human Resources, Psychology, Business Administration, or Law.
- Post-Graduate/Certifications: CHRP (Certified HR Professional) or equivalent.
- Post-graduate studies in Labor Relations or a Master’s in Strategic HR are preferred.
- Certification in Data Privacy (DPO) under the NPC (National Privacy Commission).
4. Technical & Strategic Skills
- Compensation & Benefits Design: Advanced skills in Salary Benchmarking and the ability to design commission-based incentive structures that drive revenue.
- Data Literacy: Ability to translate raw HR data into C-suite-ready reports (Retention rates, TCOE, and ROI on engagement spend).
- Workplace Design: Experience in Change Management, specifically regarding office transitions and implementing "Magnet Office" strategies to increase on-site foot traffic.
What's in It for You:
- Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive to productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.
Ready to Make a Difference?
If you're ready to join a dynamic team and be part of something truly special, we want to hear from you! Apply directly to this job ad, and let's forge a brighter future together!
hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What We Do
Outsource Solutions For Business hammerjack is an Australian & Philippine owned and operated offshore outsourcing services provider. Headquartered in Sydney with multiple operating offices in Makati, Manila, and Pampanga, Philippines. We specialise in providing dedicated, high performing teams and outsourced services to the global small and midsize business market. Our solutions deliver quality and consistent outcomes and are helping businesses to focus on their core competencies, reduce operating costs and deliver more value to their customers. hammerjack has been a major player in developing the new Knowledge Process Outsourcing (KPO) industry in the Philippines servicing the Australian, U.S.A and U.K markets. Over the last 7 years we have sourced trained and developed top talent focussed on the Finance, Accounting, Bookkeeping, IT and Virtual Assistant services space. Our knowledge and experience in implementing the latest technologies and systems to support the best people has led to continued success for our clients and their remote teams, all while placing information and cyber security at the forefront. Our operating model was born in the enterprise services space and has been specifically developed to cater for the small, midsize market. This experience and collaborative customer approach set business up for success, no matter where they are on their journey. We offer an enterprise level approach to continuous improvement, high performance & quality, and world class customer experience. Our ability to deliver this level of service across multiple lines of business and industry verticals is a product of our investment in people, technology and the governance that sits behind it all.
