For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description:
The Sr. HR Generalist is a frontline people partner embedded in PAR’s People Operations team, supporting managers and employees across a multi-state, North America workforce. This role is the day-to-day point of contact for employee experience, employee relations, and performance management — ensuring people practices are applied consistently, equitably, and in alignment with PAR policy and applicable employment law. The Sr. HR Generalist works closely with People Strategy Partners on organizational effectiveness and escalated matters, and with People Experience & Digital Partners to drive adoption of people programs and tools.
Position Location:
Hybrid - New Hartford, NY & Syracuse
Reports To:
Regional Manager, People Operations - Americas
What We’re Looking For:
4-7 years of progressive HR experience spanning employee relations, performance management, and HR generalist functions.
Working knowledge of U.S. federal and multi-state employment law (Title VII, ADA, FMLA, FLSA)
Demonstrated ability to advise managers on employee situations, policy interpretation, and workplace concerns with sound, independent judgment.
Experience conducting or supporting workplace investigations and documenting findings in a clear, objective manner.
Strong coaching and communication skills; comfortable facilitating conversations with employees and managers at all levels.
Proficiency with HRIS and case management platforms (ADP, Freshservice, or equivalent).
Bachelor’s degree in human resources, Business Administration, or a related field, or equivalent combination of education and experience.
Additional Skills
SHRM-CP, PHR, or equivalent HR certification is a plus, but not required
Experience supporting HR in a global SaaS, technology, or high-growth organization is a plus, but not required
Experience supporting sizable non-exempt populations is also a plus!
Familiarity with HR case management practices and SLA-driven service delivery models is a plus, but not required
Experience working within a tiered HR model is a plus, but not required
Unleash your potential: What you will be doing and owning:
Employee Experience
Serve as an accessible, visible HR resource for employees and managers, contributing to a positive, inclusive workplace culture across PAR’s North America footprint.
Support meaningful employee lifecycle moments — onboarding, role changes, leaves of absence, and offboarding — ensuring a consistent and engaging experience.
Facilitate awareness and adoption of People programs, including engagement surveys, recognition initiatives, and policy updates.
Identify and escalate emerging organizational trends, culture signals, or workforce risks to People Strategy Partners in a timely manner.
Employee Relations
Act as the first point of contact for employee concerns, workplace conflicts, and HR policy questions, providing timely, objective, and empathetic guidance.
Conduct and document preliminary investigations into employee relations matters; partner with legal counsel and senior HR on complex or sensitive cases.
Interpret and consistently apply HR policies in accordance with applicable federal, state/provincial, and local employment laws across U.S. and Canadian jurisdictions.
Maintain accurate case records in PAR’s HR case management system and contribute to trend reporting to proactively surface recurring issues.
Performance Management
Support managers through all stages of the performance cycle — goal-setting, mid-year check-ins, and year-end reviews — ensuring consistency and fairness across the business.
Guide the development of performance improvement plans (PIPs) and coaching documentation, balancing manager support with employee due process.
Provide coaching to managers on delivering effective feedback, building team capability, and navigating difficult conversations.
Partner with People Strategy Partners on talent reviews and organizational effectiveness discussions aligned to business unit needs.
People Operations & Program Delivery
Deliver seamless HR operations and maintain the integrity of our people systems and processes.
Support key People programs, including compensation cycles, engagement initiatives, and leave administration.
Drive continuous improvement by finding smarter, more effective ways to support employees and managers.
AI Integration:
Beginning in FY2026, all roles at PAR Technology are expected to incorporate AI into day-to-day responsibilities.
Leverage AI tools to streamline HR case documentation, and accelerate the development of manager coaching resources and communications.
Interview Process:
Interview #1: Video Screen with Talent Acquisition Team
Interview #2: Video interview with the Hiring Manager (via MS Teams)
Interview #3: Video interview with the Head of Global People Operations (via MS Teams)
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
Skills Required
- 4-7 years progressive HR experience spanning employee relations, performance management, and HR generalist functions
- Working knowledge of U.S. federal and multi-state employment law (Title VII, ADA, FMLA, FLSA)
- Demonstrated ability to advise managers on employee situations, policy interpretation, and workplace concerns using sound judgment
- Experience conducting or supporting workplace investigations and documenting findings clearly and objectively
- Strong coaching and communication skills; comfortable facilitating conversations with employees and managers at all levels
- Proficiency with HRIS and case management platforms (ADP, Freshservice, or equivalent)
- Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience
- Ability to interpret and apply HR policies across U.S. and Canadian jurisdictions
- Familiarity with AI tools to streamline HR documentation and develop manager resources (expected to incorporate AI into role)
- SHRM-CP, PHR, or equivalent HR certification
- Experience supporting HR in a global SaaS, technology, or high-growth organization
- Experience supporting sizable non-exempt populations
- Familiarity with HR case management practices and SLA-driven service delivery models
- Experience working within a tiered HR model
PAR Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PAR Technology and has not been reviewed or approved by PAR Technology.
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Leave & Time Off Breadth — Policies highlight unlimited PTO for many roles, paid holidays and sick time, and generous parental and family leave. Time-off flexibility is emphasized alongside hybrid/remote options.
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Retirement Support — Offerings include a 401(k) with company matching and access to retirement-oriented savings programs. Financial benefits are presented as part of a comprehensive total rewards package.
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Wellbeing & Lifestyle Benefits — The benefits suite includes medical, dental, and vision coverage, mental health support through an EAP, wellness days, and fitness/wellness reimbursements. Additional perks such as stipends, snacks, and flexible work arrangements support day-to-day wellbeing.
PAR Technology Insights
What We Do
PAR is a leading global provider of software, systems, and service solutions to the restaurant and retail industries. Today, with 50+ years of experience and point of sale systems in nearly 100,000 restaurants and more than 110 countries, PAR is redefining the point of sale through cloud software and bringing technological innovation to all corners of the enterprise. PAR Technology Corporation's stock is traded on the New York Stock Exchange under the symbol PAR. For more information, visit www.partech.com. PAR Technology was founded in 1968 and its current CEO is Savneet Singh. Since its inception 55 years ago, PAR Technology has grown to 1500 employees.
Why Work With Us
At PAR, we believe we’ll win or lose through the culture we build. Our culture is built on 4 values: Speed, Ownership, Focus and Winning Together. For PAR to win, we need our customers, our employees, our suppliers, our shareholders, and our community to succeed. We believe by committing to these values in all our endeavors.
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