Senior Go-to-Market Technology Operations Analyst (Martech) - Remote

BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been  recognized numerous times  for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

The Go-to-Market Technology Operations Senior Analyst is responsible for managing the day-to-day operations and implementation of marketing & sales technologies. This role focuses on ensuring that systems are running efficiently and that platforms are effectively supporting the broader go-to-market strategy. You will work closely with the Revenue Operations team to improve workflows, automate processes, and provide technical support to the sales and marketing teams.
 

• Focus on the Martech Stack (Marketo, Drift, Bynder, Sprout Social, SplashThat)

• Assist in the selection, implementation, and optimization of our GTM technologies, ensuring they align with business needs.

• Coordinate vendor relationships, contracts, and SLAs for all third-party applications and services within the GTM application landscape.

• Monitor day-to-day performance of platforms ensuring smooth operations and minimal downtime.

• Provide technical support to sales and marketing teams, troubleshooting platform issues and resolving them promptly.

• Assist in the ongoing maintenance and updates of GTM tools.

• Troubleshoot and resolve technical issues with sales and marketing platforms, escalating when necessary.

• Assist in ensuring that platforms are aligned with company policies and data compliance regulations.

• Track system performance and generate reports to highlight key operational metrics..

• Ensure compliance with data privacy regulations and that all systems align with company policies.

• Collaborate with team members to identify ways to improve workflow automation and tool usage.

• Work on the integration of new tools into the existing technology stack, ensuring smooth transitions.

• Train team members on new technologies and updates to ensure proper adoption.

• Streamline and automate operational processes across the GTM tech stack, enhancing overall productivity, with a focus on Martech

• Create scalable processes and workflows that enhance the efficiency and effectiveness of sales and marketing operations.

• Track and report on the performance of technology systems, identifying opportunities for improvement and ensuring alignment with key business metrics.

• Establish and enforce best practices for technology use, data management, and process optimization.

• Collaborate with the operations manager to identify areas for process improvement and automation.

• Bachelor’s degree in Business, Information Systems, or a related field preferred, but not required.

• 3-5 years of experience working with marketing technologies. 

• Hands-on experience with CRM systems, marketing automation platforms, and other operational tools.

• Strong technical troubleshooting skills and the ability to implement technology solutions.

• Familiarity with data compliance requirements such as GDPR and CCPA.

• Excellent communication and collaboration skills, with experience supporting cross-functional teams.

• Detail-oriented with the ability to handle multiple tasks in a fast-paced environment.

• Marketo Experience Preferred.

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.

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Diversity, Equity, and Inclusion at BigCommerce

Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
Learn more about the BigCommerce team, culture and benefits at  https://careers.bigcommerce.com.

Protect Yourself Against Hiring Scams: Our Corporate Disclaimer 

BigCommerce, along with many other employers, has become the subject of fraudulent
job offers to hopeful prospective job seekers.
Be advised:
BigCommerce does not offer jobs to individuals who do not go through our formal hiring process.
BigCommerce will never:

• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from BigCommerce, we urge you to be extremely cautious and avoid engaging or responding.