Commerce
What's It Like to Work at Commerce?
Frequently Asked Questions
Job satisfaction at Commerce is supported through opportunities for growth; competitive pay; supportive managers who provide feedback and recognition; meaningful work tied to the company’s mission; flexibility that makes work sustainable; and comprehensive benefits. Leadership reinforces this by regularly reviewing engagement survey results; hosting listening sessions; investing in programs that improve employees’ daily experiences.
Additional signals include Best Places to Work award, which honors companies with positive employee feedback on culture, benefits, and flexibility.
Optional Triage: While some employees previously raised concerns about breakdowns in change management, clarity of direction, and confidence in where we’re heading - particularly for our people leaders. As a direct result, we’ve launched our Lead Together travel program to bring our leaders together in-person to better inform, align, and connect leaders to our strategy - and to hold ourselves accountable for how leaders engage, communicate, and take action with their teams.
Commerce is recognized as a rewarding workplace; a company with a supportive atmosphere with great teamwork and collaboration.
Leadership reinforces its reputation in the market by investing specifically in workplace experience; regularly responding to and incorporating feedback from employee reviews and listening sessions.
Commerce Employee Reviews
What People Are Saying About Commerce
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Belonging & Inclusion: Culture materials emphasize candid feedback, inclusion, and "brave conversations," and colleagues are often described as positive, resilient, kind, and supportive. Connection rituals and hybrid practices aim to ensure distributed teams feel seen, valued, and supported.
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Innovation & Products: Recent announcements highlight AI-driven and multi-surface capabilities (agentic commerce, B2B, payments, storefront updates), signaling active product investment and meaningful problems across brands. The open ecosystem spanning BigCommerce, Feedonomics, and Makeswift creates cross-surface work with tangible impact.
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Career Growth: The organization promotes from within, posts roles internally, and offers mentorship and customized development tracks. Programs to align leaders and ongoing engagement practices are intended to reinforce growth and support.
Commerce's Awards
Commerce's Benefits
Employee feedback used to shape policies and strategy
Established employee awards to honor work and contributions
Managers give public shoutouts and celebrate employee milestones
Provides resources to build team camaraderie
Quarterly engagement surveys to gauge employee satisfaction
Transparent sharing of company-wide eNPS scores
Posts new positions internally and encourages employees to apply
Promote from within
Provides customized development tracks
Defined values and mission statements
Documented policies and procedures to protect employee privacy and data
Hosts in-person all-hands meetings
Hosts in-person revenue kickoff meetings
Implements team-based strategic planning
Leadership is transparent and communicative
Open office floor plan to encourage communication and collaboration
Prioritizes real-world impact of work in decision-making processes
Promotes a people-first, social culture
Promotes a strong in-person office culture
Uses an OKR operational model to clearly define goals and priorities
Utilizes an open door policy that encourages accessibility
In-office days / expectations are defined
Offers a remote work program
Utilizes a flexible work schedule
Utilizes a hybrid work model
