Jobs at Commerce

Lead organic search and AI visibility strategy, owning keyword and AI prompt research, content and blog programs, site audits, link-building, vendor management, and analytics-driven recommendations using AI and SEO tools.

The Senior Product Manager for Payments will lead product strategy and execution for the Payments and Financial Services portfolio, driving outcomes and aligning cross-functional teams to enhance merchant experiences and product capabilities.

Lead strategic customer relationships to ensure adoption, value realization, retention, and expansion across Commerce's AI-driven commerce products. Act as a trusted advisor, collaborate with product, sales, and support to solve complex commerce challenges, and promote responsible use of AI to accelerate customer outcomes.

Administer and configure Commerce's Salesforce org with emphasis on Service Cloud: case management, routing, entitlements, SLAs, CTI/telephony, Knowledge, and Experience Cloud. Build declarative automations (Flows, validation rules, custom objects), maintain data quality, triage user issues, document changes, and collaborate with developers for custom solutions. Support sales, support, and customer success teams and manage sandbox/change processes to ensure reliable, scalable platform operations.

Build, maintain, and document Salesforce solutions using declarative-first and custom development when needed. Write Apex, Lightning Web Components, and integrations; participate in code reviews; maintain development standards; build integrations with marketing automation and external APIs; contribute technical options and roadmap guidance; support CI/CD and data governance.

Conduct outbound prospecting to generate qualified Mid-Market and Enterprise leads, qualify prospects, tailor solutions, maintain CRM records, meet monthly lead quotas, and collaborate with sales to convert pipeline into customers.

The Senior Product Manager, Payments is responsible for driving product strategy and execution for payments and financial services, enhancing the customer experience, and achieving KPI outcomes. The role involves collaboration across teams to deliver impactful projects and manage product portfolios effectively.

Lead the product strategy for Feedonomics' API and AI assistant, drive enhancements for developer experience, and collaborate with engineering for successful product delivery.

The Lead Technical Product Manager will define and execute the product vision for Catalyst, BigCommerce's storefront architecture, prioritizing developer experience and driving product strategy, execution, and stakeholder communication.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

The Senior Software Engineer will design and develop scalable applications, enhance DevOps practices, and drive continuous improvement within infrastructure and systems.

Lead the deal desk and contract management functions, approve non-standard deals, build policies and playbooks, manage end-to-end CLM processes, partner with Sales, Finance, Legal, and RevOps to ensure compliant, efficient quote-to-cash operations, and recruit and develop a team while driving process improvements and executive reporting on commercial health.

The Senior Software Engineer will design, develop, and optimize scalable PHP APIs and web applications, collaborating with product and design teams to support product development and implement best coding practices.

The Financial Analyst II will develop financial models, manage financial close processes, prepare budget reports, and optimize spend analysis, while collaborating cross-functionally within a SaaS environment.

The Senior Backend Engineer will design, build, and scale AI-driven operations, manage the product lifecycle, and implement AI technologies while ensuring data security and system performance.

Full-cycle recruiter partnering with hiring managers to source, screen, and hire technical and non-technical talent. Maintain ATS records (Workday), build talent pipelines, conduct interviews, ensure positive candidate experience, and collaborate with People Experience partners on recruiting initiatives.

Manage a high-performing software engineering team, driving product roadmap and technical direction, while ensuring quality, performance, and innovation.

Administer and troubleshoot core revenue systems (Zuora Billing, Zuora RevPro, Intacct). Handle configuration, integrations, access changes, testing, documentation, and user support per SLAs. Identify process improvements, work with vendors, and support system implementations and releases.

Lead account-based, multi-channel demand programs for Retail Commerce and Feedonomics. Build and scale ABM plays, run paid digital, email, events, and partner activations, measure pipeline contribution, optimize ROI, manage agencies and vendors, integrate marketing automation and CRM, and coach a small execution team to drive revenue from enterprise retail accounts.

Design, build, and scale highly available backend services for a data-intensive SaaS platform. Solve infrastructure problems, improve CI/CD and DevOps tooling, drive architectural decisions, run post-mortems, recommend technologies, and champion continuous improvement and observability.