Senior Functional Training Coordinator I

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

The Content Trainer role is part of a global training team that will develop, instruct, and inspire capability that leads to high performance across new associate's careers at Gracenote Operations. The role is hybrid, so you must live near a Nielsen office. Hybrid Workers are employees who work partially from home which is in the same city as the Nielsen office they are employed with and partially from a Nielsen office / site. Training will support trainees across global timezones including India, Mexico, US, and Europe. 

Responsibilities include:

• Facilitate virtual training plans through exceptional communication and time management skills to ensure learners are well-prepared for the role.

• Establish training alignment with managers through confident coaching and clear expectations.

• This is a time-adjusted role, and you must be available to work in alignment with the US Eastern timezone. Ready to work in a 24/7 operation, including morning and evening shifts.

• Utilizes multiple and blended training modalities including (but not limited to) coaching, virtual classroom training/ facilitation, 1-on-1 sessions, action learning & e-learning to create the requisite learning impact.

• Actively involved in supporting employees throughout the employee lifecycle.

• Responsible for staying current on policies & procedures, knowledge & skills relative to Nielsen strategy, values & direction.

• Quickly assess the strengths and needs of their trainees and adjust the training to accommodate the learner’s needs while staying true to the learning design & objectives.

• Model positive behaviors and set clear expectations for training, while motivating, providing counsel, and following up with trainees.

• Collaborate with subject matter experts to ensure training content is current, accurate, and consistent.

• Openly and respectfully engage in all discussions about training issues; provide solution-based input and make logical recommendations.

• Positively identify learning comprehension and relay information to the hiring manager to create awareness and ongoing training plans  

• 2-5 years of relevant training or coaching experience

• 2+ years of experience developing/mentoring others

• Highly proficient in speaking and writing English

• Demonstrated ability to learn and apply technology within a learning environment

• Demonstrated ability to, anticipate and address risks, and consistently meet deadlines

• Demonstrated rapport-building, relationship,  and collaboration skills

• Proven ability to work effectively with diverse individuals of all levels

• Strong project management experience, must be able to self-manage and prioritize projects with little supervision

• Instructional Design or Rich Media experience a plus

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