OSF Digital is a leading digital transformation specialist and trusted Salesforce partner for over a decade. We excel in B2B, B2C, and multi-cloud solutions, recently celebrating our 20th anniversary.
Our achievements include:
- Recognition in Fast Company's best workplaces for innovators
- Salesforce 2023 Partner Innovation Awards for Multi-Cloud Digital Transformation
- Completed 1,400 Salesforce multi-cloud engagements
- Earned 3,000+ Salesforce certifications
Our AI-powered solutions drive data-driven results and enhance operational efficiency. With 45 locations and 2,000 clients worldwide, we build trust through innovation.
- Requirement Gathering and Analysis: Collaborate with clients to understand their business needs and translate them into Salesforce solutions.
- Solution Design: Design scalable and efficient Salesforce solutions that align with client requirements and industry best practices.
- Configuration and Customization: Configure Salesforce applications and customize them using declarative tools to meet specific business needs.
- Integration: Work on integrating Salesforce with other systems and platforms to ensure seamless data flow and process automation.
- User Training and Support: Provide training to end-users and offer ongoing support to ensure effective use of Salesforce solutions.
- Documentation: Create and maintain comprehensive documentation of Salesforce configurations, customizations, and processes.
- Quality Assurance: Conduct testing and quality assurance to ensure the Salesforce solutions meet the required standards and function as expected.
- Stakeholder Management: Engage with stakeholders to manage expectations, provide updates, and ensure satisfaction with the Salesforce solutions.
Continuous Improvement: Identify opportunities for process improvements and enhancements within the Salesforce environment.
- Compliance and Security: Ensure that Salesforce solutions comply with organizational policies and industry regulations, maintaining data security and privacy.
RequirementsCompetencies
- Technical Proficiency: Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and other Salesforce products.
- Analytical Skills: Ability to analyze complex business requirements and translate them into effective Salesforce solutions.
- Problem-Solving: Strong problem-solving skills to address and resolve technical and functional challenges.
- Communication: Excellent verbal and written communication skills to interact effectively with clients and team members.
- Project Management: Ability to lead multiple projects and tasks simultaneously, ensuring timely delivery and quality.
- Customer Focus: Strong focus on customer satisfaction and the ability to build and maintain client relationships.
- Adaptability: Flexibility to adapt to changing business needs and technology advancements.
- Collaboration: Ability to work collaboratively with cross-functional teams and stakeholders.
- Attention to Detail: Keen attention to detail to ensure accuracy and quality in solution design and implementation.
- Leadership: Leadership skills to guide and mentor junior consultants and contribute to team development.
- Salesforce Expertise: In-depth knowledge of Salesforce products, including Sales Cloud, Service Cloud,.
- Configuration Skills: Proficiency in Salesforce configuration, including validation rules, and custom objects.
- Salesforce Flow: Expertise in designing and implementing Salesforce Flows for process automation and complex business logic.
- Data Management: Skills in data migration, data cleansing, and data integration using tools like Data Loader and third-party ETL tools.
- Integration Knowledge: Experience with integrating Salesforce with other systems.
- Business Analysis: Ability to conduct business analysis and gather requirements to design effective Salesforce solutions.
- User Training and Support: Experience in providing user training and support to ensure successful adoption of Salesforce solutions.
- Project Management Tools: Familiarity with project management tools like JIRA and Trello for tracking and managing tasks.
- Problem-Solving: Strong problem-solving skills to troubleshoot and resolve issues within the Salesforce environment.
- Certifications: Salesforce certifications such as Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Sales Cloud Consultant, and Salesforce Certified Platform App Builder.
Benefits
Why join OSF Digital?
- Deliver top-quality outcomes for renowned brands
- Join a diverse team of 2,500+ professionals around the world
- Foster teamwork and long-term customer relationships
- Grow your career and access training and career advancement opportunities in our diverse and inclusive workplace.
- Join OSF Digital and unlock your potential. Be part of a highly talented team that is shaping the future of digital transformation.
Skills Required
- Strong understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, other Salesforce products)
- Analytical skills to translate complex business requirements into Salesforce solutions
- Problem-solving skills to resolve technical and functional challenges
- Excellent verbal and written communication skills
- Ability to lead multiple projects and ensure timely delivery
- Customer focus and ability to build and maintain client relationships
- Adaptability to changing business needs and technology
- Collaboration skills to work with cross-functional teams
- Attention to detail for accurate solution design and implementation
- Leadership skills to guide and mentor junior consultants
- Proficiency in Salesforce configuration (validation rules, custom objects)
- Expertise designing and implementing Salesforce Flows for process automation
- Data management experience including data migration, cleansing, and Data Loader or ETL tools
- Experience integrating Salesforce with other systems and platforms
- Business analysis experience and requirements gathering
- Experience providing user training and ongoing support
- Familiarity with project management tools such as JIRA and Trello
- Relevant Salesforce certifications (Administrator, Advanced Administrator, Sales Cloud Consultant, Platform App Builder)
What We Do
OSF Digital is a top digital transformation and leading global commerce solutions company, known for its expertise in data-driven AI-powered Salesforce multi-cloud solutions, enterprise CRM, CMS, OMS, connected commerce, online shop management, and cloud application development. Our agile approach allows us to scale global growth quickly, and deliver innovative solutions across channels, devices and locales to enterprises and emerging businesses across B2B and B2C sectors. As a certified Salesforce partner, we are consistently recognized for our innovative solutions, exemplifying our unwavering commitment to advancing digital transformation. Notable awards include the 2023 Salesforce Partner Innovation Award in Emerging Technology - Customer 360 and the 2022 Salesforce Commerce Cloud Partner of the Year for Best Go Faster with Commerce. Our core values—OneTeam, ResultsAnywhere, Outperform, OSFExcellence, Driven By Change, and OSF Strong—guide our client, partner, employee, and community engagements, underpinning our commitment to excellence and continuous innovation. Acknowledged for our dedication to our team's well-being and commitment to cultivating an environment where innovative ideas thrive, we're honored to be a Great Place to Work® Certified™ organization in ASEAN and ANZ and listed among Fast Company's The 50 Best Workplaces for Innovators. We’re proud to celebrate our 20th anniversary with a team of over 2200 employees working from anywhere, and operating in various locations worldwide, including Canada, the U.S., the UK, France, Germany, Brazil, Spain, Romania, Turkey, Ukraine, Colombia, Australia, New Zealand, and Japan. Ultimately, OSF Digital Foundation is actively involved in philanthropic, cultural, and educational activities to help people in the communities where OSF operates to build a better life. For more information about our services and expertise, or to speak with a digital transformation specialist, please visit osf.digital
