Help protect what matters by strengthening how risks are identified, assessed, and managed. In this role, you’ll work closely with leaders to improve control design and execution across key processes. You’ll turn data and insights into practical actions that reduce operational risk. You’ll influence how teams prevent issues and respond effectively when events occur. If you enjoy solving complex problems and improving how work gets done, this role offers meaningful impact and growth.
As a Control Manager within Global Banking, you drive consistent risk identification and control practices that support safe, efficient operations. You will partner with stakeholders to assess compliance and operational risks, evaluate risk events, and track corrective actions through completion. You will communicate clear findings and recommendations that improve processes and strengthen the control environment.
Job responsibilities:
Support the fraud risk program by applying knowledge of fraud risk, cybersecurity concepts, investigations, and customer due diligence and anti-money laundering controls
Assess operational risk events by determining recordability, performing root-cause analysis, completing detailed reviews, and validating corrective actions and next steps
Monitor and assess the compliance and operational risk and control environment using data and technology literacy to identify trends, gaps, and opportunities
Partner with stakeholders to promote early risk identification and timely escalation of emerging issues
Prepare and present clear findings, insights, and recommendations to management and relevant stakeholders
Drive continuous improvement by recommending practical control enhancements and supporting implementation planning
Maintain accurate documentation of assessments, decisions, actions, and outcomes to support governance and reporting needs
Required qualifications, capabilities and skills:
3 years of experience in control management, operational risk, compliance, audit, or a related risk function
Experience identifying, assessing, and documenting compliance and operational risks and controls
Experience assessing risk events, including recordability decisions, root-cause analysis, and corrective action validation
Demonstrated ability to analyze data, identify patterns, and translate findings into clear recommendations
Experience partnering with stakeholders to drive alignment, manage issues, and resolve conflicts constructively
Experience creating and delivering presentations or written materials for management audiences
Proficiency in process improvement methods and basic project management practices
Preferred qualifications, capabilities and skills
Experience applying artificial intelligence and machine learning (AI/ML) concepts to support risk management use cases
Experience using automation to improve control execution, monitoring, or reporting efficiency
Digital literacy with common analytics and reporting tools used to support control frameworks
Experience influencing stakeholders to implement control enhancements and sustain adoption
Experience producing quantitative reporting to support risk assessments and management updates
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 3 years of experience in control management, operational risk, compliance, audit, or a related risk function
- Experience identifying, assessing, and documenting compliance and operational risks and controls
- Experience assessing risk events, including recordability decisions, root-cause analysis, and corrective action validation
- Demonstrated ability to analyze data, identify patterns, and translate findings into clear recommendations
- Experience partnering with stakeholders to drive alignment, manage issues, and resolve conflicts constructively
- Experience creating and delivering presentations or written materials for management audiences
- Proficiency in process improvement methods and basic project management practices
- Experience applying artificial intelligence and machine learning (AI/ML) concepts to support risk management use cases
- Experience using automation to improve control execution, monitoring, or reporting efficiency
- Digital literacy with common analytics and reporting tools used to support control frameworks
- Experience influencing stakeholders to implement control enhancements and sustain adoption
- Experience producing quantitative reporting to support risk assessments and management updates
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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