Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
About the Role
As a Senior Forward Deployed Engineer (Sr. FDE) at Uniphore, you will take technical ownership of strategic AI solution deployments and lead the architecture, prototyping, and delivery of customer-specific applications on our Agentic AI platform. This role demands a deep technical skillset, sharp solution thinking, and the ability to guide both customers and internal teams through complex, high-stakes AI projects.
You're not just coding - you're solving some of the most exciting challenges and problem solving in enterprise AI rollout, spanning enterprise data pipelines, multi-agent orchestration/workflows and RAG/SLM finetuning.
Responsibilities
Lead the technical solution design and implementation of large-scale Agentic and Knowledge AI solutions for key enterprise clients.
Act as the primary technical point of contact during solution development and post-deployment optimization.
Own and execute projects end-to-end: from integration design to agent workflows and full-stack delivery.
Customize platform components as needed—integrating new APIs, building reusable tooling, or extending platform logic.
Collaborate closely with cross-functional teams internally and with customers to ensure solution success.
Provide structured feedback to Platform Engineering and Product on feature gaps and customer pain points.
Contribute to technical best practices and accelerate solution delivery through reusable assets, frameworks, and documentation.
Champion observability, monitoring, versioning and telemetry to ensure trustworthy and auditable AI agents.
Stay current on RAG, LLM/SLM advancements, Agentic AI tooling, vector/graph databases, retrieval optimizations, multi-modal systems, evaluation frameworks, GPU/Infra trends, fine tuning techniques, security/guardrails and broader landscape of Enterprise & Agentic AI.
Qualifications
Undergraduate, master’s degree or Phd in Computer Science or Data Science
4+ years of experience in engineering, with 2+ years in customer-facing or field roles.
Proven success building and deploying AI/ML or data-intensive applications in production.
Deep full-stack development skills (Python, Node.js/Go, React/Vue) and DevOps experience (Docker, K8s, CI/CD).
Expertise in building data pipelines and integrating with enterprise systems (REST, Python, SQL, GraphQL, Webhooks etc).
Solid understanding of LLMs, Prompt engineering/tuning, Vector DBs (AstraDB, Pinecone, Weaviate etc), RAG pipelines (LlamaIndex, Haystack) and Agent/Workflow Orchestration (LangChain, LangGraph, CrewAI)
Knowledge of SLM Finetuning and Distillation is big advantage.
Experience and knowledge of Agentic development platforms and experience building and delivery enterprise agentic solutions is a huge advantage.
Ability to translate ambiguous customer needs into actionable engineering plans.
Strong leadership, mentoring, and project ownership abilities.
Excellent communication and collaboration across technical and business stakeholders.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Skills Required
- Undergraduate, master's degree or PhD in Computer Science or Data Science
- 6-10+ years of experience in engineering
- 2+ years in customer-facing or field roles
- Proven success building and deploying AI/ML or data-intensive applications in production
- Deep full-stack development skills
- DevOps experience
Uniphore Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uniphore and has not been reviewed or approved by Uniphore.
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Healthcare Strength — Health coverage includes medical, dental, vision, mental‑health resources, and wellness programs, with multiple plan options (including HSA/FSA) indicating robust depth. Plan quality and affordability are highlighted relative to peers.
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Leave & Time Off Breadth — Time off includes generous PTO, paid holidays, and a paid birthday day off. Enhanced parental, caregiver, and bereavement leave extend coverage beyond standard policies.
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Retirement Support — Retirement offerings include a U.S. 401(k) with company match and pension/retirement plans with employer contributions in many countries. These programs support longer‑term financial security alongside core pay.
Uniphore Insights
What We Do
The Business AI Cloud is the only sovereign, composable and secure AI platform that enables businesses to rapidly adopt, significantly transform and immediately unlock the value of their data. Trusted by more than 2,500 of the world’s largest enterprises and recognized by Gartner, Forrester, IDC and the Deloitte Fast 500, Uniphore is where enterprise AI moves from ambitions to production. A Complete, Composable Platform Uniphore is designed to be: Sovereign — run on any public cloud, private cloud or on-premises with full control over your data and AI models. Composable — choose your layer, model, or component—vector DBs, knowledge graphs, data compute, and beyond. Secure — embedded guardrails, observability, and AI security ensure trusted, compliant, and enterprise-grade protection. Trusted at Scale Over 2,000 global businesses — including many of the Fortune 500 — rely on Uniphore every day to drive growth, improve efficiency, and deliver personalized customer experiences. Customers include leaders across industries, like Skechers, LastPass, Atlassian, HP, Allstate, Sony, and more. Industry Recognition Named to Inc.'s Best in Business List Listed on the Deloitte Technology Fast 500 Recognized in reports by Gartner, Forrester, and IDC From Pilot to Production Through strategic collaborations with industry leaders like KPMG, Cognizant, Rackspace, Databricks and Snowflake, Uniphore helps organizations move beyond experimental AI pilots to production-grade deployment — operationalizing AI agents across internal and client-facing workflows at scale.
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