At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
Talkdesk seeks a highly motivated, analytical, and enthusiastic Financial Analyst to join our R&D Finance team within FP&A. R&D Finance is responsible for supporting Talkdesk’s Product & Engineering (P&E) organization through driving cost optimization initiatives and managing spend forecasting aligned to product investment and roadmaps while driving gross margin visibility and improvements.
Responsibilities:
- Drive day to day financial operations across P&E including headcount tracking, new contract approval and vendor management
- Run monthly financial close processes including accrual entries creation and actualization process across labor and non-labor items
- Maintain and enhance existing financial process documentation and drive efficiencies within day to day operations
- Partner closely with financial accounting, corporate FP&A, and the business to ensure close and forecast deliverables are created timely
Preferred Background
- 2+ years of FP&A , or relevant work experience, prior experience supporting business functions
- Ability to adhere to existing FP&A processes and execute processes and create deliverables with a focus on data accuracy
- Ability to synthesize complex topics to adapt to audiences including product & engineering as well as corporate accounting
- Experience opportunity in ambiguous and rapid pace environments and making decisions with limited information
- Advanced Excel formula knowledge and ability to create Excel models from scratch that are repeatable and scalable
- Some experience building and maintaining financial and decision support models from scratch, along with strong analytical, problem-solving skills
- Passion for process improvement and challenging the status quo
- High attention to detail and focus on accuracy and completeness of results
- Experience with budget to actuals variance analysis and following up with key stakeholders to identify drivers
- Intellectual curiosity, fueled by a proactive approach to continuously expand one’s skillset
- Experience with financial systems - NetSuite, Adaptive etc. is a plus
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Method of Application: Apply online.
Application Window: The application window is expected to close at least 10 days from the posting date.
All questions or concerns about this posting should be directed to the Talent team at [email protected].
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.Top Skills
What We Do
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
