Jobs at Talkdesk

The Senior Solution Architect designs and implements software solutions, works with cross-functional teams, provides mentorship, and engages clients to align solutions with business needs.

Lead technical design and delivery of production-grade Agentic AI solutions for enterprise customers. Architect multi-agent systems, write secure scalable code, integrate across APIs/webhooks/message queues, deploy RAG/vector-db solutions, mitigate technical risk, mentor junior engineers, and feed deployment learnings into product and engineering roadmaps.

Lead technical architect for enterprise Agentic AI deployments: design scalable, secure multi-agent systems, write production code (Python/TypeScript/Node.js), build SDKs and automation, resolve critical integration issues, consult with executive stakeholders, align deployment learnings with product, and mentor FDE engineers.

Lead technical delivery of Talkdesk Agentic AI deployments: design multi-agent AI architectures, write production-grade code, integrate systems (APIs/webhooks/queues), mitigate risks, mentor junior engineers, and translate deployments into reusable product patterns.

Serve as the primary product contact embedded with health system clients to discover workflows, design AI-powered solutions, scope pilots, and lead 0→1 deployments. Translate clinical and administrative workflows into product requirements, drive UAT and go-live, measure business success metrics, and surface field insights into the product roadmap. Travel to client sites for discovery and deployment support and collaborate with ML engineers, FDEs, and solution teams to ensure measurable ROI and expansion.

Lead and scale the Americas Solutions Engineering organization to drive net-new logos and ARR expansion. Act as executive technical sponsor on strategic deals, define regional pre-sales KPIs and methodologies, hire and develop SE managers, collaborate with Product and Engineering to influence roadmap, and expand the ecosystem to position Talkdesk as a premier AI CX platform.

The Vice President, Customer Experience leads a unified CX model, enhancing AI adoption for customers while driving retention and expansion, and aligning business objectives with technical execution.

Sell enterprise SaaS solutions into Financial Services accounts, manage full sales cycle, build strategic customer and partner relationships, forecast and meet quota, collaborate with internal teams (SEs, Professional Services, execs), and drive long-term growth and account strategy.

Owner of full enterprise sales cycle for public-sector accounts (1,000+ employees) in UK&I. Generate pipeline, present to C-level, negotiate 5-7 figure multi-year contracts, build partner/channel relationships, forecast, and upsell into existing customers to meet quota.

Drive new enterprise business within Financial Services, manage full sales cycle, build strategic relationships and alliances, exceed quota, develop account and go-to-market strategies, and coordinate cross-functional resources to close complex SaaS deals.

Own and execute the Talkdesk enterprise sales process to meet quota, develop strategic territory and account plans, build C-suite relationships, forecast accurately, drive complex SaaS deals to close, and prioritize customer needs across functions while collaborating with partners and internal teams.

Own and execute enterprise sales strategy to meet quota through solution selling of Talkdesk SaaS. Build relationships with CXO and senior stakeholders, manage complex deals and forecasting, provide market feedback to product teams, negotiate contracts, and prioritize customer needs across functions. Frequent travel (50%+) and a track record growing net-new enterprise revenue required.

Drive territory sales strategy to acquire new customers and grow revenue. Prospect and close deals with CTOs, engineering/IT leaders and technical end-users, partnering with Solution Engineers. Achieve quota by managing complex SaaS sales cycles, performing due diligence, and closing enterprise deals (>$50k ARR).

Lead technical engagement for enterprise customers, driving advanced product adoption, complex onboarding, and cross-functional delivery. Translate business needs into scalable architectures, manage end-to-end technical initiatives, mitigate risks, support renewals/expansions through data-driven value realization, and influence product roadmap and internal prioritization while enabling long-term customer success.

Senior technical lead for APAC partners driving partner enablement, co-selling, and technical leadership around Talkdesk CCaaS/CXA. Responsibilities include advanced demonstrations, solution design, ecosystem integrations, Agentic AI implementations, partner competency development, and regional representation with ~35-70% travel.

The Sales Development Representative will generate qualified sales opportunities through outreach, collaborate with teams, and maintain data accuracy in Salesforce while exceeding sales metrics.

The Corporate Counsel will provide legal advice on contracts, licensing, compliance, data privacy, and corporate issues, supporting both internal partners and external clients.

The Solutions Engineer conducts research, discovers customer needs, specifies solutions, delivers presentations, scopes implementations, and collaborates with product management to meet customer requirements.

The Senior CX Manager leads complex technical initiatives for enterprise customers, ensuring successful product adoption, fostering relationships, and driving measurable business outcomes through strategic enablement and change management.

The Principal Consultant - Customer Enablement is responsible for leading implementations, consulting with enterprise clients, and enhancing product deployment while ensuring exceptional customer experience through training and collaboration with internal teams.