Jobs at Talkdesk

Lead vision, roadmap, and standards for Talkdesk's Applications Platform (authentication, billing, provisioning, fraud detection, admin surfaces, user/team management). Drive cross-functional delivery, define APIs and extensibility, engage customers, track adoption and reliability metrics, and build and mentor a product management team to scale the platform.

Lead FP&A business partnering for G&A (HR, Legal, IT, Finance). Drive planning, consolidation, baseline reporting, KPI centralization, and Adaptive system/admin work. Integrate data from Salesforce, NetSuite and other sources (Snowflake/Power BI/AI). Forecast cash and balance sheet, partner with Collections/AP, and manage FP&A analysts while presenting insights to senior leadership and the board.

The Enterprise Account Executive is responsible for pipeline generation, managing sales cycles, building relationships, and upselling within large corporate accounts in the DACH region.

As a Commercial Account Executive at Talkdesk, you'll manage sales for mid-market companies, focusing on pipeline generation, sales strategies, and customer experience. You'll handle the full sales cycle with a collaborative approach, leveraging AI solutions to meet client needs.

The Sales Development Representative at Talkdesk will identify sales opportunities, collaborate with teams, and manage prospect data in Salesforce, while achieving monthly targets.

Provide pre-sales and post-sales technical consulting for AI-powered contact center solutions. Qualify prospects, design solution architectures, support sales engagements, lead executive briefings, and enable upsell opportunities. Act as trusted advisor to customers and internal teams, demonstrating deep CX domain expertise and strong presentation, facilitation, and problem-solving skills.

The Senior Solution Architect designs and implements software solutions, works with cross-functional teams, provides mentorship, and engages clients to align solutions with business needs.

The Vice President, Customer Experience leads a unified CX model, enhancing AI adoption for customers while driving retention and expansion, and aligning business objectives with technical execution.

Lead and scale the Americas Solutions Engineering organization to drive net-new logos and ARR expansion. Act as executive technical sponsor on strategic deals, define regional pre-sales KPIs and methodologies, hire and develop SE managers, collaborate with Product and Engineering to influence roadmap, and expand the ecosystem to position Talkdesk as a premier AI CX platform.

Owner of full enterprise sales cycle for public-sector accounts (1,000+ employees) in UK&I. Generate pipeline, present to C-level, negotiate 5-7 figure multi-year contracts, build partner/channel relationships, forecast, and upsell into existing customers to meet quota.

Sell enterprise SaaS solutions into Financial Services accounts, manage full sales cycle, build strategic customer and partner relationships, forecast and meet quota, collaborate with internal teams (SEs, Professional Services, execs), and drive long-term growth and account strategy.

Own and execute the Talkdesk enterprise sales process to meet quota, develop strategic territory and account plans, build C-suite relationships, forecast accurately, drive complex SaaS deals to close, and prioritize customer needs across functions while collaborating with partners and internal teams.

Own and execute enterprise sales strategy to meet quota through solution selling of Talkdesk SaaS. Build relationships with CXO and senior stakeholders, manage complex deals and forecasting, provide market feedback to product teams, negotiate contracts, and prioritize customer needs across functions. Frequent travel (50%+) and a track record growing net-new enterprise revenue required.

Drive new enterprise business within Financial Services, manage full sales cycle, build strategic relationships and alliances, exceed quota, develop account and go-to-market strategies, and coordinate cross-functional resources to close complex SaaS deals.

The General Counsel will provide legal advice on employment law, manage litigation, oversee employee agreements, and ensure compliance with labor regulations. They will also support HR operations and train internal teams.

The Sales Development Representative will generate qualified sales opportunities through outreach, collaborate with teams, and maintain data accuracy in Salesforce while exceeding sales metrics.

The Corporate Counsel will provide legal advice on contracts, licensing, compliance, data privacy, and corporate issues, supporting both internal partners and external clients.

The Solutions Engineer conducts research, discovers customer needs, specifies solutions, delivers presentations, scopes implementations, and collaborates with product management to meet customer requirements.

Lead the implementation of CXA and CCaaS solutions for healthcare clients, focusing on EHR integrations, mentoring teams, and ensuring regulatory compliance.

The Senior CX Manager drives product adoption and customer success by managing technical initiatives and fostering strong relationships with key stakeholders.