Jobs at Talkdesk

The GTM Platform Engineer will design and build AI-powered applications and workflows for sales operations, improving efficiency and productivity while collaborating with various teams.

The Senior CX Manager will drive client success by overseeing technical initiatives, managing customer relationships, and ensuring product adoption within enterprise accounts.

Lead Sales Operations to transform lead-to-quote into an AI-augmented, automated process. Own Salesforce and CPQ roadmap, deploy AI tools for lead scoring, deal triage, and contract summaries, optimize end-to-end lead-to-cash workflows, deliver predictive forecasting and at-risk pipeline signals, and drive cross-functional change management and adoption.

Drive enterprise adoption of Talkdesk agentic AI: guide trials/POVs, define success metrics, quantify business value, lead technical demos, maintain AI content, advise on security/compliance, and collaborate with sales, product, and engineering to accelerate deployment and ACV growth.

The Senior Solution Architect will design CXA and CCaaS solutions for healthcare clients, lead business requirement discussions, and mentor junior staff, ensuring alignment with strategic objectives.

The Senior Solution Architect designs healthcare solutions, collaborates with teams, mentors junior staff, and ensures alignment with business goals and compliance.

The role involves providing financial insights, owning forecasts, maintaining advanced financial models, overseeing monthly closes, and delivering reports to senior leadership while managing priorities in a fast-paced environment.

The Enterprise Account Executive is responsible for new business development in large enterprise accounts within financial services, managing relationships, and exceeding sales quotas through strategic selling.

The Sr. Analyst, FP&A collaborates with senior management to create budgets, manage forecasts, and provide financial analyses, ensuring effective investment returns.

Lead vision, roadmap, and standards for Talkdesk's Applications Platform (authentication, billing, provisioning, fraud detection, admin surfaces, user/team management). Drive cross-functional delivery, define APIs and extensibility, engage customers, track adoption and reliability metrics, and build and mentor a product management team to scale the platform.

Design, implement, and maintain scalable microservices and APIs using cloud-based architectures. Collaborate across product and engineering teams, ensure automated testing and CI/CD, integrate external systems, and mentor others while delivering secure, production-ready code.

The Enterprise Account Executive is responsible for pipeline generation, managing sales cycles, building relationships, and upselling within large corporate accounts in the DACH region.

As a Commercial Account Executive at Talkdesk, you'll manage sales for mid-market companies, focusing on pipeline generation, sales strategies, and customer experience. You'll handle the full sales cycle with a collaborative approach, leveraging AI solutions to meet client needs.

The Sales Development Representative at Talkdesk will identify sales opportunities, collaborate with teams, and manage prospect data in Salesforce, while achieving monthly targets.

The Enterprise Account Executive is responsible for new business development and managing relationships within enterprise accounts in the finance industry, ensuring effective sales processes and exceeding revenue quotas.

Provide pre-sales and post-sales technical consulting for AI-powered contact center solutions. Qualify prospects, design solution architectures, support sales engagements, lead executive briefings, and enable upsell opportunities. Act as trusted advisor to customers and internal teams, demonstrating deep CX domain expertise and strong presentation, facilitation, and problem-solving skills.

Support Solutions Engineers and Account Executives in discovery, demos, and technical sales; document customer requirements; build demo assets; learn Talkdesk cloud contact center and AI solutions; collaborate across product, engineering, and sales teams; participate in customer meetings, workshops, and enablement; develop presentation, technical, and consultative skills.

The Channel Account Manager will drive revenue through partnerships, negotiate deals, collaborate with internal teams, and represent Talkdesk at events.

The Senior CX Manager drives product adoption and customer success by managing technical initiatives and fostering strong relationships with key stakeholders.

The role involves engaging with customers to understand their needs and provide tailored Talkdesk solutions while conducting demos and managing pilots and POCs.