Jobs at Talkdesk

Lead enterprise deal structuring and pricing for Sales by partnering with Legal, Finance, Product, and Revenue Operations. Develop pricing models, discount governance, CPQ tooling and approval workflows, enforce global commercial policies, and drive deal velocity and win rates for complex, high-value transactions.

Lead the strategy and execution of the Digital product portfolio, managing product development in alignment with market needs and business objectives while collaborating with various teams and improving product offerings.

The Partner Technical Architect provides technical guidance and support to partners, assisting with implementations, training, and troubleshooting of the Talkdesk platform, particularly in AI features, while fostering strong partner relationships.

Lead and scale the Americas Solutions Engineering organization to drive net-new logos and ARR expansion. Act as executive technical sponsor on strategic deals, define regional pre-sales KPIs and methodologies, hire and develop SE managers, collaborate with Product and Engineering to influence roadmap, and expand the ecosystem to position Talkdesk as a premier AI CX platform.

The FP&A Manager partners cross-functionally to build budgets, manage forecasts, and provide financial analyses to support strategic investments.

Manage people analytics and insights, lead the employee experience survey program, develop dashboards, and provide actionable insights to stakeholders within the organization.

The Pricing Strategy Associate Manager partners with Product Managers to enhance pricing proposals and ensures financial soundness through analysis and feedback, coordinating pricing activities across departments.

The Technical Support Representative will handle customer technical support requests, guide customers through setup, collaborate with engineering, document product issues, and assist in updating the knowledge base.

Lead development and expansion of Industries verticals portfolio, focusing on customer experience automation and AI solutions for various markets.

Develop scalable, stable software products; manage APIs and microservices; collaborate with teams to fulfill product requirements; mentor junior team members.

The Senior Director of Product Management for Life Sciences leads the product strategy and execution, ensuring alignment with market needs and successful product launches.

Oversee AI platform product development from ideation to launch, collaborate with cross-functional teams, and ensure successful product management.

The Senior Solution Consultant II leads pre-sales for software solutions, manages projects, documents requirements, and ensures customer success while providing technical guidance to junior consultants.

The General Counsel will provide legal advice on employment law, manage litigation, oversee employee agreements, and ensure compliance with labor regulations. They will also support HR operations and train internal teams.

The Sales Development Representative will generate qualified sales opportunities through outreach, collaborate with teams, and maintain data accuracy in Salesforce while exceeding sales metrics.

The Principal Consultant - Customer Enablement is responsible for leading implementations, consulting with enterprise clients, and enhancing product deployment while ensuring exceptional customer experience through training and collaboration with internal teams.

The Director of Forward Deployed Engineering leads the engineering team to design and deliver AI solutions, ensuring operational excellence and strategic alignment with customer needs.

The Solutions Engineer conducts research, discovers customer needs, specifies solutions, delivers presentations, scopes implementations, and collaborates with product management to meet customer requirements.

The Senior Partner Solutions Engineer leads technical enablement, supports partner engagement, and drives Customer Experience Automation practices within the Talkdesk platform for key partners across the Americas.

The People Operations AI & Automation Manager will optimize People processes through automation, manage Workday configurations, and lead AI-driven initiatives for improved employee experiences.