Jobs at Talkdesk

Serve as the primary product contact embedded with health system clients to discover workflows, design AI-powered solutions, scope pilots, and lead 0→1 deployments. Translate clinical and administrative workflows into product requirements, drive UAT and go-live, measure business success metrics, and surface field insights into the product roadmap. Travel to client sites for discovery and deployment support and collaborate with ML engineers, FDEs, and solution teams to ensure measurable ROI and expansion.

Lead technical delivery of Talkdesk Agentic AI deployments: design multi-agent AI architectures, write production-grade code, integrate systems (APIs/webhooks/queues), mitigate risks, mentor junior engineers, and translate deployments into reusable product patterns.

Lead technical architect for enterprise Agentic AI deployments: design scalable, secure multi-agent systems, write production code (Python/TypeScript/Node.js), build SDKs and automation, resolve critical integration issues, consult with executive stakeholders, align deployment learnings with product, and mentor FDE engineers.

Lead technical design and delivery of production-grade Agentic AI solutions for enterprise customers. Architect multi-agent systems, write secure scalable code, integrate across APIs/webhooks/message queues, deploy RAG/vector-db solutions, mitigate technical risk, mentor junior engineers, and feed deployment learnings into product and engineering roadmaps.

Partners with Product Managers to develop and validate SaaS pricing and packaging proposals. Builds financial models, benchmarks competitors, assesses operational feasibility, supports pricing governance and committee processes, maintains pricing documentation, and coordinates implementation across systems such as Salesforce CPQ. Develops pricing analytics and dashboards, researches market trends, advises Sales and Deal Desk, and independently manages multiple strategic pricing initiatives.

Lead and scale the Americas Solutions Engineering organization to drive net-new logos and ARR expansion. Act as executive technical sponsor on strategic deals, define regional pre-sales KPIs and methodologies, hire and develop SE managers, collaborate with Product and Engineering to influence roadmap, and expand the ecosystem to position Talkdesk as a premier AI CX platform.

The Vice President, Customer Experience leads a unified CX model, enhancing AI adoption for customers while driving retention and expansion, and aligning business objectives with technical execution.

The Senior CX Manager leads customer engagement and success by managing complex technical initiatives, optimizing product adoption, and fostering relationships with enterprise customers, while aligning technical solutions with business objectives.

Responsible for new business development and closing enterprise Financial Services deals. Build and expand strategic customer and partner relationships, manage end-to-end complex SaaS sales cycles, meet revenue quotas, develop sales strategy and forecasts, coordinate cross-functional resources, communicate market feedback, and prioritize customer needs. Heavy travel (50%+).

Serves as the senior technical advisor and strategic partner for Talkdesk’s largest enterprise customers. Leads complex onboarding, platform optimization, technical initiatives, adoption strategies, risk mitigation, and change management. Builds executive relationships, supports business reviews, analyzes usage and ROI, enables renewals and expansion, and coordinates cross-functional resolution across Professional Services, Product, Engineering, Support, Sales, and Customer Success. Develops technical roadmaps, best practices, customer insights, and scalable delivery processes.

Owner of full enterprise sales cycle for public-sector accounts (1,000+ employees) in UK&I. Generate pipeline, present to C-level, negotiate 5-7 figure multi-year contracts, build partner/channel relationships, forecast, and upsell into existing customers to meet quota.

Drive territory sales strategy to acquire new customers and grow revenue. Prospect and close deals with CTOs, engineering/IT leaders and technical end-users, partnering with Solution Engineers. Achieve quota by managing complex SaaS sales cycles, performing due diligence, and closing enterprise deals (>$50k ARR).

Executive leader owning global post-sales customer organization (Professional Services, Support, Success, Enablement). Define and scale unified delivery across CCaaS and AI/agentic solutions, drive NRR, time-to-value, ROI, P&L, cross-functional alignment, and build high-performing global teams and Forward Deployed capabilities.

Lead technical engagement for enterprise customers, driving advanced product adoption, complex onboarding, and cross-functional delivery. Translate business needs into scalable architectures, manage end-to-end technical initiatives, mitigate risks, support renewals/expansions through data-driven value realization, and influence product roadmap and internal prioritization while enabling long-term customer success.

Senior technical lead for APAC partners driving partner enablement, co-selling, and technical leadership around Talkdesk CCaaS/CXA. Responsibilities include advanced demonstrations, solution design, ecosystem integrations, Agentic AI implementations, partner competency development, and regional representation with ~35-70% travel.

The Solutions Engineer conducts research, discovers customer needs, specifies solutions, delivers presentations, scopes implementations, and collaborates with product management to meet customer requirements.

Own new business development and full sales cycle for large Financial Services enterprise accounts. Build strategic relationships, align internal resources, execute value-based SaaS/CCaaS sales strategies, meet quota, forecast accurately, and drive long-term account growth while collaborating with partners, sales engineers, and executives.

Own and execute the enterprise sales process to meet quota, build strategic account plans, develop senior relationships, forecast accurately, surface market feedback, and prioritize customer needs across cross-functional teams. Travel frequently to close complex SaaS deals and negotiate contracts.

Sell Talkdesk enterprise SaaS solutions to new accounts, develop and execute territory and GTM strategies, manage complex deals with CXO stakeholders, forecast accurately, collaborate cross-functionally, and prioritize customer needs to drive quota attainment and revenue growth.

Embed with banks and insurers to discover workflows, design AI-powered solutions, scope pilots, manage 0→1 deployments, drive UAT and compliance approvals, measure ROI, and feed field insights into the product roadmap.