Jobs at Talkdesk

Lead strategic implementations of AI-powered CXA and CCaaS solutions for customers. Provide technical guidance, integrations, post-implementation adoption support, and executive advisory services. Collaborate cross-functionally on feature requests, issue resolution, deployment templates, and best practices. The role requires programming, REST API, webhook, SDK, AI, and SaaS experience, along with strong consulting, communication, and client management skills.

Own client discovery, workflow mapping, AI solution design, implementation, testing, UAT, go-live, and post-launch value delivery for retail, e-commerce, hospitality, and restaurant clients. Translate operational needs into product specifications, coordinate engineering and solution teams, define success metrics, manage compliance requirements, travel to client sites, and influence the AI product roadmap through field insights.

Drive enterprise SaaS sales by exceeding revenue quotas, developing territory and account strategies, managing forecasts, building executive relationships, negotiating contracts, and closing complex net-new business. The role requires partnering across functions, identifying customer needs, supporting go-to-market initiatives, and growing revenue and customer bookings in a fast-paced startup environment.

Drive enterprise SaaS revenue by managing the Talkdesk sales process, developing regional sales strategies, targeting accounts, forecasting accurately, building customer and partner relationships, negotiating contracts, and closing complex solution-based opportunities with senior executives. The role requires quota-carrying new-business experience, strong discovery and deal-making skills, and collaboration across engineering and other functions. Travel exceeds 50%.

Owns enterprise new-business development and full-cycle sales within financial services accounts. Builds executive relationships, strategic alliances, and long-term customer portfolios; develops account strategies, manages complex SaaS sales, forecasts revenue, negotiates contracts, and consistently exceeds quota. Partners with sales engineering, professional services, executives, and other teams to close opportunities and communicate customer needs. Requires extensive enterprise software sales experience, strategic value-based selling, and frequent travel.

Drive enterprise SaaS sales by managing quotas, developing territory and account strategies, forecasting revenue, building executive relationships, leading complex solution sales, negotiating contracts, and closing new business. The role requires collaboration across internal teams, customer-focused problem solving, market feedback, and substantial revenue and customer growth. Travel exceeds 50%.

Leads and scales a Financial Services and Insurance solution engineering team. Responsibilities include coaching, recruiting, building repeatable pre-sales processes, partnering with Sales, Product, Engineering, Customer Success, and Professional Services, managing KPIs and forecasts, supporting complex enterprise deals, and navigating executive customer relationships, escalations, compliance requirements, and AI-powered SaaS solutions.

Design and implement complex software solutions for clients, leading discovery and scoping sessions, creating statements of work, and translating business requirements into technical solutions. Partner with sales, product, implementation, and engineering teams to address gaps, prioritize roadmap features, improve methodologies, and deliver enterprise IT projects. Provide technical guidance and communicate effectively with stakeholders across technical skill levels.

Own and improve the marketing technology ecosystem, including CRM and marketing automation integrations, ABM orchestration, data enrichment, routing, and workflow automation. Build production AI and API-driven workflows for lead scoring and prioritization, maintain data integrity, troubleshoot sync issues, and document system changes. Enable marketers through self-service dashboards, reporting, and training while partnering closely with Sales and RevOps to improve pipeline efficiency.

Lead end-to-end recruitment for GTM and G&A teams across EMEA in a four-month UK contract. Responsibilities include sourcing, screening, stakeholder management, offer negotiation, candidate experience, ATS administration, interview coordination, UK employment compliance, and market insights. The recruiter will partner with senior leadership and hiring managers to fill commercial and corporate roles in a fast-paced technology environment.

Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2–4 years of SaaS support or IT project management experience.

Leads strategic SaaS customer implementations from requirements gathering through configuration, integration, testing, training, and deployment. Acts as a technical consultant and project manager, developing project plans, documenting solutions, managing risks, and coordinating customer and internal stakeholders. Configures workflows and integrations, creates technical documentation, supports sales proposals, and ensures successful customer outcomes. Requires CRM or contact-center implementation experience, technical communication skills, and up to 30% travel.

Own Talkdesk’s data governance and compliance strategy, including data lifecycle management, retention, classification, privacy rights, and protection controls. Translate regulatory requirements into scalable policies, processes, technical controls, and tooling. Lead cross-functional initiatives across Legal, Privacy, Product, Engineering, Security, and business teams; manage roadmaps, risks, milestones, KPIs, reporting, and executive communication. Promote privacy-by-design, responsible data use, improved compliance maturity, and measurable risk reduction.

Detect, investigate, and respond to security incidents across endpoint, network, cloud, and log sources. Engineer and tune SIEM detection rules, correlation logic, dashboards, and alerting while reducing false positives and closing detection gaps. Lead post-incident reviews, root-cause analyses, and documentation. Collaborate with engineering and security teams on remediation, improve SOC workflows and playbooks, and support log-source onboarding and SIEM troubleshooting.

Design, execute, and maintain automated and manual tests for scalable AWS-hosted SaaS microservices. Build unit, API, UI, end-to-end, performance, security, reliability, and telemetry testing into CI/CD pipelines. Manage defect tracking and test reporting, validate deployments, collaborate with engineering and product teams, support incident triage, and improve test frameworks and coverage. The role requires hands-on automation, REST API, database, messaging, container, and cloud testing experience.

Provides first-line technical support for Talkdesk platform issues, including incident intake, triage, severity classification, troubleshooting, escalation, SLA tracking, ticket management, and customer communication. Supports reporting, workforce management, and quality management applications, including configuration, access control, data verification, recording issues, system monitoring, and integrations. Maintains knowledge-base content and supports government and education customers.

Develop and maintain scalable microservices, APIs, and integrations for Talkdesk’s cloud-based customer experience platform. Design secure, stable solutions; collaborate with Product and engineering teams; participate in Agile development, peer reviews, automated testing, and CI/CD. Provide technical guidance, document architecture, solve complex problems, and support scalable global web applications using Kotlin, Java, Spring Boot, messaging systems, and various databases.

Leads and grows a Commercial Solutions Engineering team responsible for presales strategy, customer-facing solution demonstrations, technical consulting, and solution architecture. Coaches SEs, supports opportunity qualification, partners with Sales, Product, Engineering, and other teams, and drives go-to-market strategy, market penetration, revenue growth, and customer adoption. The role also oversees hiring, organizational development, process improvement, and stakeholder alignment across the global solutions organization.

The General Counsel will provide legal advice on employment law, manage litigation, oversee employee agreements, and ensure compliance with labor regulations. They will also support HR operations and train internal teams.

Lead strategic implementations of Talkdesk CXA and CCaaS solutions, providing technical guidance, integrations, customer adoption support, and post-implementation strategy. Collaborate with customers, partners, Product, and Support teams to ensure project success, resolve issues, and develop deployment playbooks. Serve as a trusted advisor to executive stakeholders while applying expertise in AI, automation, SaaS, APIs, and software integrations.