Jobs at Talkdesk

Lead enterprise deployments of Talkdesk’s Agentic AI platform by architecting, building, testing, and deploying production AI agent solutions. Own technical execution, integrations, security, scalability, risk mitigation, and customer outcomes. Advise customer technical leaders, influence product and engineering roadmaps, develop reusable tooling, and mentor junior engineers. The role requires strong software engineering, AI architecture, systems integration, prompt engineering, and client-facing project leadership experience.

Drive new business development and revenue growth within large financial services enterprises. Manage complex, end-to-end SaaS sales cycles, build executive and strategic alliance relationships, develop account and territory plans, forecast accurately, negotiate contracts, and consistently achieve quota. The role requires consultative, value-based selling to senior decision-makers, collaboration with internal teams, and frequent travel.

Serve as the senior technical partner for complex enterprise customers, leading onboarding, platform optimization, deployments, adoption, and technical roadmaps. Manage customer relationships, executive reviews, risks, escalations, and cross-functional initiatives while connecting product usage to business outcomes, renewals, and expansion. Translate technical requirements for diverse stakeholders, support sales cycles, analyze customer data, and promote change management, best practices, and long-term customer success.

Drive new business development and enterprise sales within financial services accounts. Manage complex, end-to-end SaaS sales cycles, build executive relationships, develop account strategies, exceed revenue quotas, cultivate strategic alliances, forecast accurately, negotiate contracts, and coordinate internal teams to close opportunities and grow net-new revenue.

Leads technical enablement and co-selling support for Talkdesk partners across the Benelux and Germany. Designs enablement plans, coaches partner solution teams, leads demonstrations and proofs of concept, and provides expertise in CCaaS, CXA, enterprise integrations, telephony protocols, and Agentic AI. Serves as a technical liaison to Product and Engineering, represents Talkdesk at events, and travels approximately 70% across the region.

Develop and maintain Android or iOS application features, contribute to shared Kotlin Multiplatform code, and build scalable, tested mobile experiences. Collaborate with engineering, product, and support teams to resolve technical issues and understand customer needs. Use AI coding assistants, modern mobile frameworks, Git, CI/CD pipelines, automated testing, and platform-specific development practices. Support agile delivery across development, staging, and production environments.

Supports Solutions Engineers and Account Executives with customer discovery, technical demonstrations, use-case development, requirements documentation, AI workshops, and consultative technical sales. Learns Talkdesk’s cloud contact center, AI, automation, analytics, and integration capabilities while collaborating across product, engineering, sales, marketing, and customer success teams. Builds presentation, consulting, technical, and customer-facing skills through mentorship and hands-on experience. Travel to customer meetings, internal events, and team sessions may be required.

Provides pre-sales technical consulting for Talkdesk’s AI-powered customer experience solutions in France and French-speaking Europe. Responsibilities include configuring conversational AI prototypes, designing integrations with CRMs, APIs, and telephony systems, advising on GDPR and data sovereignty, supporting deal strategy, presenting to executives, and managing solution qualification through post-sale expansion. Requires fluent French and English, hands-on AI configuration experience, strong presentation and facilitation skills, and 20–50% regional travel.

Develop and maintain scalable, stable, secure, and user-friendly software in an agile environment. Collaborate with engineers, support teams, and customer representatives across product development. Solve complex technical problems, write maintainable code, participate in testing and release cycles, and contribute across backend and frontend development while working independently in a remote setting.

Provides strategic HR partnership to Sales and Marketing leaders across organizational design, sales compensation, talent planning, performance management, retention, engagement, and global employment practices. Leads AI fluency adoption, GTM workflow transformation, performance calibration, career development, and change initiatives while advising VP-level stakeholders in a high-growth SaaS environment.

Leads financial planning and analysis for Sales and Marketing, including budgets, forecasts, GTM modeling, SaaS metrics, variance analysis, investment decisions, and executive reporting. Partners with Sales Operations, Marketing, Accounting, and HR on capacity planning, demand-generation ROI, compensation modeling, and commission forecasting. Builds and develops an FP&A team while improving planning processes, systems, data integration, and reporting across CRM, planning, and BI tools.

Lead strategic implementations of AI-powered CXA and CCaaS solutions for customers. Provide technical guidance, integrations, post-implementation adoption support, and executive advisory services. Collaborate cross-functionally on feature requests, issue resolution, deployment templates, and best practices. The role requires programming, REST API, webhook, SDK, AI, and SaaS experience, along with strong consulting, communication, and client management skills.

Drive enterprise SaaS sales by exceeding revenue quotas, developing territory and account strategies, managing forecasts, building executive relationships, negotiating contracts, and closing complex net-new business. The role requires partnering across functions, identifying customer needs, supporting go-to-market initiatives, and growing revenue and customer bookings in a fast-paced startup environment.

Drive enterprise SaaS revenue by managing the Talkdesk sales process, developing regional sales strategies, targeting accounts, forecasting accurately, building customer and partner relationships, negotiating contracts, and closing complex solution-based opportunities with senior executives. The role requires quota-carrying new-business experience, strong discovery and deal-making skills, and collaboration across engineering and other functions. Travel exceeds 50%.

Drive enterprise SaaS sales by managing quotas, developing territory and account strategies, forecasting revenue, building executive relationships, leading complex solution sales, negotiating contracts, and closing new business. The role requires collaboration across internal teams, customer-focused problem solving, market feedback, and substantial revenue and customer growth. Travel exceeds 50%.

Leads and scales a Financial Services and Insurance solution engineering team. Responsibilities include coaching, recruiting, building repeatable pre-sales processes, partnering with Sales, Product, Engineering, Customer Success, and Professional Services, managing KPIs and forecasts, supporting complex enterprise deals, and navigating executive customer relationships, escalations, compliance requirements, and AI-powered SaaS solutions.

Design and implement complex software solutions for clients, leading discovery and scoping sessions, creating statements of work, and translating business requirements into technical solutions. Partner with sales, product, implementation, and engineering teams to address gaps, prioritize roadmap features, improve methodologies, and deliver enterprise IT projects. Provide technical guidance and communicate effectively with stakeholders across technical skill levels.

Own and improve the marketing technology ecosystem, including CRM and marketing automation integrations, ABM orchestration, data enrichment, routing, and workflow automation. Build production AI and API-driven workflows for lead scoring and prioritization, maintain data integrity, troubleshoot sync issues, and document system changes. Enable marketers through self-service dashboards, reporting, and training while partnering closely with Sales and RevOps to improve pipeline efficiency.

Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2–4 years of SaaS support or IT project management experience.

Leads strategic SaaS customer implementations from requirements gathering through configuration, integration, testing, training, and deployment. Acts as a technical consultant and project manager, developing project plans, documenting solutions, managing risks, and coordinating customer and internal stakeholders. Configures workflows and integrations, creates technical documentation, supports sales proposals, and ensures successful customer outcomes. Requires CRM or contact-center implementation experience, technical communication skills, and up to 30% travel.