Key Responsibilities
- Support the Balanced Scorecard (BSC) Framework, including review population validation, data extraction, reconciliation, analysis, and system enhancements.
- Prepare management reports, dashboards, analytics, and documentation for governance forums, regulatory submissions, and ad hoc requests.
- Perform data cleansing, validation, and analysis to identify trends, anomalies, market conduct risks, and sales quality concerns.
- Collaborate with business, technology, and data stakeholders to gather requirements, support system enhancements, conduct UAT, and drive process improvements.
- Develop and maintain reporting, analytics, and workflow automation solutions using tools such as Excel, Power Automate, Python, JIRA, and other business intelligence platforms.
- Conduct market conduct surveillance reviews, monitor findings, track remediation actions, and provide management insights on emerging risks and trends.
- Support regulatory inspections, audits, investigations, data requests, and special projects through data analysis and reporting.
- Undertake other duties and projects as assigned by the Team Lead, Section Head, or Head of Compliance.
Qualifications & Competencies
- Degree or Diploma in Business, Finance, Information Systems, Data Analytics, Computer Science, or a related discipline.
- At least 2 years of experience in compliance, data analytics, business intelligence, business analysis, or process automation within a financial institution or similar environment.
- Strong understanding of market conduct, regulatory compliance, and data governance principles is preferred.
- Advanced Microsoft Excel proficiency is mandatory, including:
- XLOOKUP/VLOOKUP, INDEX-MATCH, Pivot Tables, and advanced formulas
- Data cleansing, transformation, reconciliation, and trend analysis
- Management reporting and handling large datasets
- Hands-on experience in data analytics, reporting, and transforming raw data into meaningful business insights.
- Experience with Power Automate/RPA tools and Python for workflow automation, data analysis, reporting, and process improvement.
- Experience with JIRA or similar tools for project delivery, requirements management, UAT, defect tracking, analytics, and reporting.
- Experience in requirements gathering, process mapping, system implementation, UAT, and stakeholder management.
- Strong analytical, problem-solving, and communication skills, with the ability to drive continuous process improvement through technology and data analytics.
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
