About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What’s in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
- Responsible for executing end to end processing, monitoring and reconciliation for SI payments (Auto debit and NACH) processes.
- This role is also responsible for resolving customer complaints related to the process ensuring the highest possible standard of service is provided to customers.
Role Accountability
- Ensure Auto Debit and NACH processes should get executed on all days
- Daily Mandate registration & payment processing activates to be executed within defined timelines
- Ensure 100% exception are to be cured with zero defects on the same day
- Work with cross-functional teams like IT, Marketing & Finance etc. to identify RCA (Root Cause Analysis) of frequently aired issues and take preventive measures to avoid reoccurrences
- Ensure 100% response received for banking files with all the banks
- Daily validation & reconciliation of processes to be done with the help of finance team
- Coordinate with agencies/Banks for processing & complaints/issues
- Daily validation of tran file and correction files before posting on V+
- Prepare periodic dashboards/ MIS/ ad-hoc reports as per business requirements
- Ensure to follow infosec guidelines & 100% compliance while executing the activities
- Ensure closure of all the complaints with in define time and with 100% accuracy and monitor the repeat complaints
- Integrate operational processes for new partners as per business requirement
- Work on New Product Deployment and System parameterization (V+ /Other Subsystem's) as per the requirement.
- Ensure 100% Testing for all the scenarios & implementation of project within TAT
- Automate Reports /processes & reengineering of manual processes as per customer needs
- Perform process documentation and compliance adherence
Measures of Success
- Process accuracy % (Auto debit, NACH)
- No. of complaints resolved within TAT
- Vendor Productivity
- No. of process enhancement initiatives recommended
- Adherence to operational SLAs (transaction processing TAT, curing TAT etc.)
- No. of adverse observations in internal/external audit
- Timely and accurate MIS/business dashboards
- Process Adherence as per MOU
Technical Skills / Experience / Certifications
- Understanding of core systems like V+/CardOne
- Knowledge of payment processes and associated payment platforms (Auto-debit, NACH)
- Vendor Management experience
Competencies critical to the role
- Stakeholder Management
- Analytical Ability
- Detail orientation
- Process Orientation
Qualification
Graduate in any relevant discipline
Preferred Industry
FSI
Top Skills
What We Do
SBI Card was launched in 1998 with the State Bank of India, India's largest bank, as the majority stakeholder. In March 2020, SBI Card was listed on BSE and NSE. Today, SBI Card is India’s largest pure-play credit card issuer with over 20 million cards in force, as of December 2024. Its wide array of products and services caters to a diverse range of customer segments across India, right from new-to-credit to super premium. The SBI Card brand is based on the value proposition of 'Make Life Simple'. The proposition manifests in SBI Card’s continuous efforts to simplify the lives of its customers, employees and other key stakeholders. Customer-centricity, supported by the values of trust and transparency, is core to SBI Card’s ethos.
