Senior Executive – Psychometric Assessments Operations and Configurations

Company:Mercer

Description:

About the Role:

This is a senior individual-contributor role within the Psychometric Assessments – Operations and Configurations. This role is centered on assessment platform setup and operational support, helping implement assessment solutions created by the design team on the platform. The work includes configuring assessment links, reports, scoring, content uploads, quality checks, and delivery support. 

Role Details:

• Location: Gurgaon
• Level: Senior Executive
• Experience: 3-5 years in operations and deliveries; preferably in assessments solutions
• Education: Bachelor's or master’s in psychology, B.Tech/ M.Tech, B.Com/ BBA/ MBA background

Key Responsibilities:   

Assessment Platform Setup and Configuration (70%) –:

• Configure assessment links on the platform based on the approved blueprint, competency framework, tools, and skills shared by the client or internal team.
• Set up report structures, scoring rules, and standard report outputs as required.
• Upload and configure custom content such as SJTs, Caselets, Inbox exercises, and other assessment components as needed.
• Copy, edit, and update existing assessments, links, and reports based on approved changes.
• Review configured assessments and reports carefully to ensure everything is accurate and ready for delivery.
• Check for errors in links, scoring, report output, and content setup before final release.
• Make updates and incorporate feedback quickly to support faster turnaround and better client experience.
• Flag issues, gaps, or dependencies early so they can be resolved on time.

Project Coordination, Documentation, and Process Support (30%) –:

• Support timelines, task tracking, and deliverables across multiple client projects.
• Gather and organize requirements from assessment design and delivery teams into clear platform tasks.
• Maintain checklists, process notes, and documentation for repeatable work.
• Help improve operational efficiency by using simple process improvements and AI-based workflow support where applicable.

Critical Skills Requirement: 

• Strong Analytical Mindset (very critical)
• High learning agility (very critical)
• Attention to detail (most critical)
• Drive for excellence and ownership (critical)
• Well versed with AI tools (critical)

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact on colleagues, clients and communities

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Mercer Assessments business, one of the fastest-growing verticals within the Mercer brand, is a leading global provider of talent measurement and assessment solutions. As part of Mercer, the world’s largest HR consulting firm and a wholly owned subsidiary of Marsh McLennan—we are dedicated to delivering talent foresight that empowers organizations to make informed, critical people decisions. Leveraging a robust, cloud-based assessment platform, Mercer Assessments partners with over 6,000 corporations, 31 sector skill councils, government agencies, and more than 700 educational institutions across 140 countries. Our mission is to help organizations build high performing teams through effective talent acquisition, development, and workforce transformation strategies. Our research-backed assessments, advanced technology, and comprehensive analytics deliver transformative outcomes for both clients and their employees. We specialize in designing tailored assessment solutions across the employee lifecycle, including pre-hire evaluations, skills assessments, training and development, certification exams, competitions and more. At Mercer Assessments, we are committed to enhancing the way organizations identify, assess, and develop talent. By providing actionable talent foresight, we enable our clients to anticipate future workforce needs and make strategic decisions that drive sustainable growth and innovation.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.