About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What’s in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience.
Role Accountability
Fraud Prevention, Detection, Monitoring & Compliance:
- Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards
- Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards
- Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding
- Ensure adherence to regulatory compliance on KYC and transaction monitoring
- Fraud awareness to customers to safeguard them against potential fraud threats
- Action suspected fraud alerts while delivering the best levels of customer experience
Process Excellence:
- Ensure application and transaction fraud alert decisioning for low/ medium risk cases
- Ensure adherence to process SOPs & customer contact policies
Measures of Success
- Productivity (No. of cases decisioned in a day) as per MOU
- Fraud Decisioning Accuracy
- Fraud Catch Rate
- False Positive Rate
- Fraud trends highlighted and process improvement opportunities suggested
- Process Adherence as per MOU
Technical Skills / Experience / Certifications
- Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI
- Experience of documenting case facts
Competencies critical to the role
- Analytical Ability and Problem Solving
- Decisiveness
- Listening skills
- Process Orientation
Qualification
Graduate in any discipline from a reputed and recognized institute / University
Preferred Industry
Banking / Financial Services / E-Commerce / Fintech's / Telecom / Insurance
Skills Required
- Graduate in any discipline from a recognized institute or university
- Basic knowledge of Fraud Management systems and transaction processing/KPI concepts
- Experience documenting case facts and maintaining clear case records
- Familiarity with KYC and transaction monitoring regulatory requirements
- Strong analytical ability, decisiveness, listening skills, and process orientation
What We Do
SBI Card was launched in 1998 with the State Bank of India, India's largest bank, as the majority stakeholder. In March 2020, SBI Card was listed on BSE and NSE. Today, SBI Card is India’s largest pure-play credit card issuer with over 20 million cards in force, as of December 2024. Its wide array of products and services caters to a diverse range of customer segments across India, right from new-to-credit to super premium. The SBI Card brand is based on the value proposition of 'Make Life Simple'. The proposition manifests in SBI Card’s continuous efforts to simplify the lives of its customers, employees and other key stakeholders. Customer-centricity, supported by the values of trust and transparency, is core to SBI Card’s ethos.
