Experience: 3–5 Years
Location: Chennai, India
Verifitech India Info Pvt Ltd is a leading
Background Verification (BGV) and HR Services provider, enabling organizations
to make confident and informed hiring decisions. We are looking for a Senior Executive – Customer Success to manage
client relationships and ensure seamless service delivery.
• Client
Relationship Management: Act as the primary
point of contact for clients, addressing queries and ensuring satisfaction.
• Onboarding
& Implementation: Support new clients
onboarding, explaining processes, timelines, and requirements clearly.
• Service
Delivery Oversight: Monitor end-to-end BGV
processes to ensure accuracy, quality, and timely delivery.
• Issue
Resolution: Handle client escalations promptly,
working with internal teams for effective resolution.
• Performance
Reporting: Share periodic updates, reports, and
insights with clients to maintain transparency.
• Cross-sell
& Upsell Support: Collaborate with business
development teams to identify opportunities for service expansion.
• Relationship
Building: Conduct regular review meetings with
clients to build long-term partnerships.
RequirementsSkills & Qualifications:
• 3–5
years of experience in Customer Success / Client Servicing roles within
BGV or HR services.
• Strong communication,
relationship management, and problem-solving skills.
• Proficiency in MS Office and basic CRM tools.
• Ability to manage multiple
clients and deadlines efficiently.
• Customer-oriented mindset with
a focus on service excellence.
BenefitsWhat We Offer:
• Competitive salary with
performance incentives.
• Opportunities for professional
growth and career advancement.
• Exposure to top corporate
clients and HR industry practices.
Skills Required
- 3-5 years of experience in Customer Success or Client Servicing roles within BGV or HR services
- Strong communication, relationship management, and problem-solving skills
- Proficiency in MS Office and basic CRM tools
- Ability to manage multiple clients and deadlines efficiently
- Customer-oriented mindset with a focus on service excellence
What We Do
Verifitech provides AI-powered background verification and screening solutions for enterprises. Its platform supports employment background screening, credit verification, exit interview checks, drug checks, and verification services for housekeeping staff. The company uses modern technology to deliver fast, accurate, and compliant background verification reports, serving organizations across sectors including information technology, banking, logistics, finance, manufacturing, and automobiles.
