About This Team:
Support Engineering Team also known as the escalation team is the highest level technical support team assisting customers to provide timely solutions for their environments and the issues. This team also plays key role in identifying potential product bug and liaison with respective teams for product improvements and stability.
About This Job:
You have a Engineering university degree, combined with at least four years of tech support experience in a large enterprise environment. You have acquired a solid understanding of windows (both client & Server OS) as well as Linux networking (DNS / DHCP / IP) and basics networking knowledge, including TCP / UDP / SSLN. You are comfortable working in solving problems / debugging ASP.NET based multi-tenant cloud services, and have proven understanding Windows. Ideally, you have also acquired industry certifications in the areas of Virtualization and/or Cloud which includes working knowledge of AWS / Azure / ESXi. If this sounds like you, we would love to speak to you right away!
Required Experience/Skills:
- Recognized subject matter expert.
- Manage large projects or processes.
- Coaches, reviews, and delegates work to lower level employees.
- Operational targets with major impact on department results.
- Requires deep knowledge of job area typically obtained through advanced education combined with experience.
- Typically viewed as having a specialty within discipline. May have broad knowledge of project management.
- Typically requires a University Degree or equivalent experience and minimum 8 years of prior relevant experience; or Master’s degree with 6 years; or PhD with 3 years of experience.
- Proficient with managing escalated and challenging customer situations
- You need experience installing, configuring and administering: Active Directory, Group Policies, and Windows Server Architecture. You will have a working understanding of networking protocols, security technologies, and topography.
- We need you to have a basic understanding of Databases (SQL preferred) and SAN technologies for this role.
- In order to provide premier support you need general knowledge of scripting (Powershell etc) or introductory coding knowledge.
- You should have a deep understanding of OS Internals.
Preferred Certifications:
- Citrix / Microsoft / VMware
- Citrix XenApp / XenDesktop solid understanding
- Virtualization / Cloud solid understanding (AWS / Azure / ESXi)
- Networking / Active Directory Recognized subject matter expert.
- Manage large projects or processes.
- Coaches, reviews, and delegates work to lower level employees.
- Operational targets with major impact on department results.
- Requires deep knowledge of job area typically obtained through advanced education combined with experience.
- Typically viewed as having a specialty within discipline. May have broad knowledge of project management.
Optional Experience/Skills:
- Linux, Hypervisor, thin clients
About Us:
Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.
Skills Required
- Engineering university degree
- At least four years of tech support experience in a large enterprise
- Solid understanding of Windows (client & server) and Linux networking
- Experience installing, configuring and administering Active Directory and Windows Server
- Basic understanding of Databases (SQL preferred)
- General knowledge of scripting (Powershell) or introductory coding knowledge
- Industry certifications in Virtualization/Cloud (AWS/Azure/ESXi) preferred
Cloud Software Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cloud Software Group and has not been reviewed or approved by Cloud Software Group.
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Healthcare Strength — Health coverage is described as strong, with medical, dental, and vision plans viewed positively and including HSA-compatible options.
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Retirement Support — The 401(k) offering is positioned as a standout benefit, with the company match frequently characterized as strong and plan administration viewed favorably.
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Parental & Family Support — Parental leave is presented as generous, including repeated references to 18 weeks for birthing parents in the U.S. in recent commentary.
Cloud Software Group Insights
What We Do
Cloud Software Group enables our customers to evolve, compete and succeed leveraging our software franchises for and across data, automation, insight, and collaboration.
