Senior Enterprise Architect - Transportation & Logistics Industry Expert

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is seeking a Senior Enterprise Technical Architect to join our dynamic team supporting regulated industries, with a deep specialization in the Transportation and Logistics sector. This individual will play a key role in shaping enterprise strategies for our most strategic customers-those navigating the complexities of moving people and goods efficiently, safely, and in compliance with industry regulations.
The Enterprise Architecture team is a critical part of our Pre-Sales organization, responsible for building trust with technical leaders and driving solution alignment across business and IT. We bring domain expertise, architectural best practices, and platform fluency to inspire customers with the art of the possible on the Now Platform.
What You Get To Do In This Role

• Serve as a trusted advisor to senior executives and architects across the Transportation and Logistics space, aligning platform capabilities with strategic business priorities such as operational resilience, fleet and asset optimization, predictive maintenance, and regulatory compliance.
• Lead the development of cross-functional architecture strategies that demonstrate the value of ServiceNow as the "platform of platforms," with specific insights into how it supports the digital transformation of logistics networks, intermodal operations, warehousing, and supply chain orchestration.
• Design and deliver executive-level architecture briefings, visioning sessions, and governance frameworks that align ServiceNow solutions with real-world logistics challenges.
• Drive pre-sales architectural engagements, showcasing platform scalability across domains like IT, OT, IoT, customer engagement, risk management, and enterprise service management.
• Partner with customer architecture teams to define ServiceNow platform strategy, including instance planning, CSDM alignment, integration patterns, and AI-enabled workflow design.
• Apply industry frameworks (e.g., TOGAF, TMForum, Zachman) and methods to help customers evolve their architecture maturity, with a keen understanding of cloud architecture, SaaS/PaaS design, and integration standards.
• Support partner and customer enablement by contributing to best practices, workshops, whitepapers, and reusable architecture assets that elevate our Transportation and Logistics industry presence.

Qualifications
What We're Looking For

• 10+ years of enterprise architecture experience with significant focus on the Transportation and Logistics industry, such as rail, aviation, freight, shipping, public transit, or last-mile delivery.
• Proven success in presales or solution consulting roles, influencing customer decisions and shaping multi-year transformation journeys.
• Deep understanding of the ServiceNow platform and how to architect secure, scalable, and resilient enterprise solutions across IT, customer, operational, and risk workflows.
• Exceptional communication skills, with the ability to present architectural concepts and value drivers to technical and non-technical audiences, including CxO-level stakeholders.
• A practitioner's mindset with a passion for problem-solving, driving innovation, and turning complexity into clarity.
• Experience with AI/ML integration, automation strategy, and intelligent workflow orchestration is highly desirable.
• Comfortable working in fast-paced, matrixed environments with a collaborative spirit and high energy.

Preferred Qualifications

• Familiarity with transportation sector regulations and frameworks such as DOT, FAA, FRA, MARAD, TSA Pipeline Security Guidelines, or ISO 55001 for asset management.
• Experience with complex integrations, mobility solutions, and operational data models in logistics or transportation environments.
• Certification or deep understanding of Enterprise Architecture frameworks like TOGAF or IT4IT.
• ServiceNow Certified System Administrator or ServiceNow Certified Technical Architect (CTA) preferred.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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