Key Responsibilities:
- Application Support: Provide tier 2 and 3 support for enterprise applications, ensuring timely resolution of issues and minimal disruption to business operations.
- Incident Management: Assist in incident management efforts, including troubleshooting, driving resolution, and communicating impacts during incidents.
- Application Maintenance: Oversee the maintenance and upgrades of enterprise applications, ensuring they meet business needs and comply with security standards.
- Collaboration: Work closely with business partners and stakeholders to understand their requirements and ensure applications support their needs effectively.
- Continuous Improvement: Identify opportunities for process improvements and implement solutions to enhance application performance and user experience.
- Documentation: Maintain comprehensive documentation of application configurations, processes, and procedures.
- Vendor Management: Collaborate with vendors to ensure effective system integration and support.
- Compliance: Ensure applications comply with relevant regulations and security standards.
Qualifications:
Minimum:
- Bachelor's degree in a related discipline (e.g., Computer Science, Information Technology, Engineering) and 4 years of related experience
- The right candidate could also have a different combination, such as a master's degree and 2 years' experience; or 8 years' experience in a related field in lieu of degree
- Proven experience in supporting and maintaining enterprise applications in a production environment.
- Hands-on experience collaborating directly with business stakeholders and end users to translate business needs into technical actions or system requirements
- Documented experience managing incident response and troubleshooting for enterprise-level application issues, including root cause analysis and resolution tracking
- Experience coordinating or executing multiple concurrent IT projects or support tasks, with evidence of workload prioritization or project coordination
Preferred:
- Certification in ITIL or similar frameworks for IT service management.
- Experience with project management methodologies (e.g., Agile, Scrum).
- Proficiency in defining and monitoring KPIs.
USD 90,100.00 - 150,100.00 per year
Compensation:
Compensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
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What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
