About this opportunity:
This opportunity offers a key Technical Authority (2nd Level Assurance) role within a 24×7 TV Network Management Centre (TVNMC). The role is responsible for ensuring high availability and SLA compliance across live broadcast, on-deamand, interactive TV, and media application services. You will handle complex incidents beyond front-office support, working with Linear Broadcast, IPTV/OTT platforms, VOD systems, middleware, interactive services, and media delivery applications. It provides strong exposure to end-to-end media workflows while collaborating with cross-functional teams, vendors, and partners-ideal for engineers seeking technical ownership and growth in customer-facing, mission-critical media operations.
What you will do:
Take full ownership of reactive maintenance activities beyond Front Office (L1 monitoring), ensuring faults are diagnosed and resolved with minimal service impact.
Ensure ongoing SLA/WLA compliance and maintain the highest levels of service availability for customers.
Lead incident handling, fault diagnosis, service restoration, and Root Cause Analysis (RCA) to drive permanent fault resolution.
Manage and resolve escalated tickets with accountability, ensuring timely updates and closure within defined SLA windows.
Engage directly with customers, providing clear technical communication and maintaining a customer-first approach throughout every interaction.
Influence and guide NOC teams, vendors, and internal stakeholders toward effective and timely fault resolution.
The skills you bring:
Education: Degree in Electronics & Telecommunication, Telecom Engineering, or an equivalent discipline.
Experience: 5-10 years of hands-on experience in Telecom or Media Delivery environments.
Strong customer-facing communication skills with the ability to manage expectations and deliver results under pressure.
Proven track record in 2nd Level support, troubleshooting, ticket handling, escalation management, and RCA.
Broadcast-Centric Expertise
Deep understanding of live broadcast signal flow, including IRD, Encoders, Transcoders, Broadcast Gateways, MPEG-2/4 Transport Streams, Multicast IP, Multiplexers, Remux, and Modulators.
Hands-on experience with RF and Satellite systems, including IF/RF infrastructure, L-Band routers, splitters, C/Ku band dishes, link budget calculations, frequency planning, and symbol rate management.
Working knowledge of OTT platforms, including headend design, Middleware, CDN, DRM, and OTT streaming protocols such as DASH, HLS, Smooth, and HDS.
Familiarity with EMS/NMS monitoring tools for platform performance and alarm management.
Experience with Compliance Recording systems and processes.
Understanding of Interactive Services including Red Button Services, FAST Channels, and Mosaic Services.
Hands-on experience with IPTV platforms, covering rolling stream servers, performance and software management via NMS, content distribution via CDN, and Replay TV service
VOD & Content-Centric Expertise
Strong knowledge of the VOD ecosystem, including Catch-up TV, progressive download, and deferred live services.
Experience managing VOD ingestion pipelines and Content Management Systems (CMS).
Familiarity with playback and storage infrastructure, including live content storage servers and ADC servers.
Understanding of VOD Advanced Advertising solutions, including manifest delivery and control mechanisms.
Experience with media delivery applications, including application integration and media content publishing workflows.
Multi-vendor expertise across VOD and content delivery platforms.
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Skills Required
- Degree in Electronics & Telecommunication, Telecom Engineering, or equivalent
- 5-10 years hands-on experience in Telecom or Media Delivery environments
- Proven 2nd Level support experience including troubleshooting, ticket handling, escalation management, and RCA
- Strong customer-facing communication skills and ability to manage expectations under pressure
- Deep understanding of live broadcast signal flow (IRD, Encoders, Transcoders, Broadcast Gateways, Transport Streams, Multicast IP, Multiplexers, Remux, Modulators)
- Hands-on experience with RF and Satellite systems (IF/RF infrastructure, L-Band routers, splitters, C/Ku band dishes, link budget, frequency planning)
- Working knowledge of OTT platforms including headend design, Middleware, CDN, DRM and streaming protocols (DASH, HLS, Smooth, HDS)
- Familiarity with EMS/NMS monitoring tools for platform performance and alarm management
- Experience with Compliance Recording systems and related processes
- Understanding of Interactive Services (Red Button Services, FAST Channels, Mosaic Services)
- Hands-on experience with IPTV platforms, rolling stream servers, NMS-based performance/software management, CDN distribution, and Replay TV
- Strong knowledge of VOD ecosystem including Catch-up TV, progressive download, deferred live, ingestion pipelines and CMS
- Familiarity with playback and storage infrastructure including live content storage servers and ADC servers
- Experience with VOD advanced advertising solutions including manifest delivery and control mechanisms
- Experience with media delivery application integration and media content publishing workflows
- Multi-vendor experience across VOD and content delivery platforms
- Academic credentials from recognized and accredited institutions subject to verification
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
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Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
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Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
