Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
We are seeking a skilled and experienced Telephony Engineer to join our dynamic team. The ideal candidate will possess in-depth expertise in managing Five9 Contact Center solutions, Five9 Analytics and API integration. As a Telephony Data Engineer, you will play a crucial role in designing, implementing, maintaining, and optimizing our telephony infrastructure to ensure seamless communication and exceptional customer experiences.
Essential Job Functions
- Collaborate with cross-functional teams to gather telephony-related requirements and provide technical expertise during solution design and implementation phases.
- Perform system upgrades, patches, and updates for all telephony platforms to ensure optimal performance, security, and compliance.
- Study, analyze and understand business requirements in context to business intelligence, design and map data models to shift raw data into meaningful insights.
- Proactively identify areas for improvement and propose enhancements to enhance system performance, scalability, and reliability.
- Utilize Power BI to build interactive and visually appealing dashboards and reports, with key performance indicators
- Analyze pervious and present data for better decision making, building multi-dimensional data models
- Conduct regular system audits and performance assessments, producing reports and recommendations for continuous improvements.
- Develop strong data documentation about algorithms, parameters, models, perform detailed analysis on tested and deployed Power BI scripts, DAX queries and functions in Power BI.
- Participate in on-call rotations to provide after-hours support for critical incidents or emergencies.
- Stay up-to-date with industry trends and best practices in telephony, contact center technologies, and communication protocols.
- Hands-on experience in report and dashboard development in Power BI, Tableau, and SAP. Familiarity with SQL querying for data manipulation and knowledge of data warehouse concepts
Employment Qualifications
Desired Work Experience
3 to 5 Years
Desired Education
Bachelors Degree or Equivalent Experience
Computer Science, Information Technology, Telecommunications or related field
Other Preferred Knowledge, Skills and Abilities
- Proven experience creating dashboards in Power BI and writing SQL queries.
- Experience automating reporting.
- Advance Excel experience.
- Familiarity with Five9 Contact Center solution setup, configuration, and administration.
- Solid troubleshooting skills to diagnose and resolve complex telephony issues.
- Experience in scripting and automation for telephony provisioning and management is a plus.
- API software development skills with experience using RESTful/SOAP web services
- Excellent communication skills to interact effectively with technical and non-technical stakeholders.
- Ability to work collaboratively in a team environment and adapt to changing priorities.
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Join an award-winning company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
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Innovation
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Work-Life Flexibility
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Leadership
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Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
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Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
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Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
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Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
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What We Do
Ensemble Health Partners is a leading innovator in revenue cycle management, helping healthcare providers improve financial outcomes and patient experiences with an unrivaled depth of expertise and best-in-class technologies. Ensemble offers full revenue cycle outsourcing as well as a comprehensive suite of healthcare financial management point solutions. With clients spanning the U.S. and Europe, we have been helping to improve healthcare outcomes for millions of patients while saving hundreds of millions of dollars for healthcare providers. We are committed to bringing every provider that we support to the peak of revenue cycle excellence. Our approach forges true partnerships that dive deep into the details to find solutions and deliver results that last. Recognized with multiple industry awards and as a Becker’s Healthcare Top Workplace, Ensemble is setting a new standard for provider support services - redefining the possible in healthcare by empowering people to be the difference.
