Job title:
Senior Engineer - Network OperationsJob Description:
Ensure all escalated and Major Incidents are resolved within the Senior operations team or managed in conjunction with Technology partners.
Maintain in-depth understanding of all customer networks.
Identify and manage any escalated faults with 3rd party suppliers for major incidents
Identify design and implement changes to existing customer networks to improve performance of their services.
Complete LLD reviews of new customers/projects as part of the operational acceptance process
Prioritise network improvement changes according to risk
Technical reviewer and approver for network changes to be presented to CAB
Work closely with the Platform Engineering team to improve performance and resiliency of the core network.
Support our design and project teams on major projects for new and existing customers
To provide and update technical documentation and diagrams instructions for existing customers and services
resolutions and service request completions.
Provide training, guidance and support to the other Capita teams
Provide out of hours support via 24/7 rota as required.
Managing and resolving incidents and service requests raised via both proactive Monitoring platforms and directly from customers within contractual SLA.
Location:
Pune,
IndiaTime Type:
Full timeContract Type:
PermanentSkills Required
- Proven experience resolving complex network faults and escalations
- Experience acting as escalation point for 1st, 2nd and 3rd line teams
- Capability to perform network upgrades and implement network changes
- Experience reviewing Low Level Designs (LLD) as part of operational acceptance
- Experience as technical reviewer/approver for changes presented to CAB
- Ability to manage escalated faults with 3rd party suppliers
- Experience working with platform/engineering teams to improve network resilience
- Experience providing training, guidance and support to other technical teams
- Willingness to provide out-of-hours support via a 24/7 rota
- Ability to manage and resolve incidents and service requests within contractual SLAs
Capita Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capita and has not been reviewed or approved by Capita.
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Flexible Benefits — Hybrid/remote options, job sharing and compressed hours are available across many roles, and remote-work convenience can meaningfully add to overall value.
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Parental & Family Support — Enhanced maternity, paternity and shared parental leave are part of the offering, signalling stronger family support than basic statutory levels.
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Retirement Support — A company‑matched pension and life assurance are provided for UK roles, delivering core financial protection within the package.
Capita Insights
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
