The apprentice assists skilled workers while gaining practical experience, attends classes, follows instructions, maintains tools safely, and participates in evaluations.

This role focuses on answering customer issues effectively, achieving KPI targets, delivering excellent service, and mentoring team members.

Handle inbound customer queries via telephony, identify needs, troubleshoot technical issues, resolve complaints, escalate and coach others, meet service targets and adhere to data protection.

This role involves providing administrative support to customer service processes, maintaining documentation, and transmitting information to customers.

Provides administrative support for customer service processes, maintaining documentation, transmitting information, and capturing data accurately while adhering to data privacy laws.

The Customer Advisor resolves customer issues efficiently while delivering excellent customer service. Responsibilities include troubleshooting queries, handling escalations, and ensuring customer satisfaction.

The Apprentice will observe and assist skilled workers, attending classes and following guidelines to gain hands-on experience in their chosen field, while ensuring safety and professionalism in all tasks performed.

Provides administrative support to customer service processes, maintains documentation, transmits information to customers, and captures data accurately.

Provides administrative support to customer service processes, ensures proper documentation, transmits information, captures data, and adheres to data privacy laws.

The Senior Financial Accountant will provide financial analysis, manage accounts, support tax advisors, and liaise with auditors while working within international finance teams.

Lead a planning team for regulatory services, ensuring high-quality delivery and operational efficiency while managing resources and supporting project delivery.

The Team Manager assists in managing accounts and the team to achieve targets, focusing on employee engagement and service improvement.

As a Retentions Advisor, you will engage customers to understand their viewing habits, recommend TV licensing solutions, and contribute ideas for team improvement.

The Salesforce Platform Manager will lead the product strategy and technology delivery for Capita's Salesforce Platforms, focusing on user insights, AI capabilities, and cross-functional collaboration.

As a Consultant - Customer Engagement, you will address customer inquiries, process verification forms, and handle escalated complaints while ensuring compliance with policies.

Provides administrative support to customer service processes, maintains documentation, transmits information to customers, and ensures compliance with data privacy legislation.

As a Customer Payment Advisor, you'll handle customer calls, assist with payments, set up payment plans, and ensure customer accounts are managed effectively. Fluency in Irish and strong communication skills are required.

Lead Quality and Workforce Management across Bulgaria and Poland, drive Lean Six Sigma improvement initiatives, build KPI frameworks and dashboards, mentor teams, enable digital automation and process mining to optimize service operations and deliver measurable performance gains.

The LDO Hub Manager provides leadership in Learning and Development, oversees staff, promotes services, and supports neurodivergent personnel while ensuring compliance and quality in training delivery.

Provides administrative support for customer management processes, ensuring documentation is maintained, data is accurately captured, and privacy regulations are followed.