Jobs at Capita

As a Functional Specialist, you will conduct assessments of claimants' health, create detailed reports, and improve your clinical knowledge in a supportive environment.

Provide front-line French-language support, coach and train teammates, handle supervisor-level calls and back-office tasks, support performance management, lead quality discussions, and uphold information security, data protection, and workplace safety standards.

As a Trainee DSA Needs Assessor, you'll conduct needs assessments for disabled university students, provide support strategies, and produce reports.

Manage, monitor, and maintain datacenter infrastructure and backend systems across hybrid environments. Administer Active Directory, Microsoft Entra, and hybrid Exchange; handle server OS maintenance, virtualization, storage, patching, backups, monitoring, security audits, asset inventory, documentation, and 2nd-level escalation. Coordinate facility/environmental controls, lifecycle planning with application teams, on-call rotations, and cross-regional collaboration.

Handle inbound customer interactions across phone and webchat to troubleshoot technical issues, resolve complaints, sell relevant products/services, escalate complex cases, and ensure high-quality, timely support while adhering to data protection and shift requirements.

The Endpoint Management Specialist will support, maintain, and improve endpoint management platforms, managing Windows devices, ensuring compliance, and collaborating with various teams on service improvements.

Serve as a strategic finance partner to operational leaders: lead planning, budgeting, forecasting, reporting and performance management; deliver commercial insights, financial modelling, and scenario analysis; support governance, controls and audits; mentor finance team members and drive continuous improvement to enhance profitability and operational performance.

Deliver internal audit assignments end-to-end: plan, execute, report and escalate risks. Work with Audit Managers, Risk & Compliance, and business stakeholders to provide insight, maintain independence, coach peers, and follow Capitas audit methodology and IIA standards.

Provide coordination and administrative support across the Capita Fire and Rescue contract: produce MI reports, maintain records and trackers, coordinate governance/audit activities, organise meetings, follow up actions, and maintain process documentation and templates. Role is home-based with quarterly travel to training sites and stations.

Assess, investigate and decide on EL/PL and occupational disease claims, progressing caseloads to minimise litigation and cost. Ensure compliance with procedures and SLAs, liaise with clients and stakeholders, provide technical input, maintain quality targets, mentor colleagues, and deliver professional claimant communications.

Provide clinical screening and administrative support for Army recruits, performing routine tests (hearing, vision, ECG, BMI, lung function, urine), managing medical paperwork, recording results, liaising with healthcare professionals, and completing general office tasks. Full training provided; occasional Saturday work and onsite parking available.

The role involves delivering training, supporting managers, and maintaining learning resources to enhance career development in the Army recruitment context.

Lead and motivate teams of up to 15 Functional Specialists to meet service levels and KPIs, manage performance, staffing, coaching, quality assurance, risk escalation, and process improvements while supporting claimant care.

Conduct face-to-face and virtual clinical assessments of applicants to determine permanence and percentage disablement; gather and review medical evidence, seek further information from healthcare providers, compile professional assessment reports to support decision-making, and meet timescales while using IT systems.

Validate the system against requirements by designing and executing test cases, scripts and data. Perform manual and automated testing across desktop, web, mainframe, mobile (iOS/Android), peripherals, and cross-browser environments. Use tools like Selenium, Playwright, BrowserStack, Azure DevOps, Rest Assured, TFS/Jira and SQL. Follow Agile processes and TDD/BDD practices, communicate findings, and manage daily test activities.

Lead cross-functional, data-led continuous improvement and quality programmes for contact centre clients using Lean Six Sigma (DMAIC/DDIS), process mining and analytics to drive customer experience and operational performance, deliver measurable value, and manage and develop CI/quality teams.

Provide administrative support for the Army medical screening process: liaise with applicants, careers offices, medical experts and third parties; manage paperwork, scanning, postal administration, phone and email queries, and prioritise tasks to ensure smooth recruitment operations.

Maintain and manage multiple Microsoft Project plans for complex programmes, updating schedules from project documents and meeting notes. Identify and escalate schedule risks and dependencies, provide planning insight for governance and reporting, and collaborate with project teams while working independently to keep milestones, dates and dependencies accurate.

Develop, maintain and quality-assure management information and Power BI dashboards from multiple client and Capita systems. Collate, interrogate and analyse data, troubleshoot reporting anomalies, respond to ad-hoc requests, engage stakeholders, and contribute to reporting and data analysis projects to support decision-making and continuous improvement.

Lead design, build, and productionalisation of AI and intelligent automation across Microsoft low-code and pro-code stacks. Deliver Copilot/agent experiences, Power Platform solutions, and Azure AI Foundry models. Own integrations, MLOps/LLMOps, governance, Responsible AI, technical leadership, mentoring, and driving enterprise adoption of agentic solutions.