The HSE Advisor will oversee HSE activities, ensuring compliance, managing risks, reporting incidents, and guiding project staff on health and safety regulations.

The Principal Planner will lead major planning applications, provide expert advice, and drive service improvements for local authority clients, leveraging over 8 years of relevant experience.

The Senior Business Analyst will lead in gathering requirements, mapping processes, collaborating with teams, and managing stakeholder relationships, primarily within public services and government contracts.

The Programme Director will lead the delivery of Capita's Citizen Contact Transformation Programme, managing multiple workstreams, ensuring governance, risk management, and financial accountability while collaborating with stakeholders and clients.

The Operations AWS Senior UX Specialist will design and optimize Amazon Connect solutions, enhancing user experiences in contact centre services through effective UX and service design, data-driven optimizations, and collaboration with various teams.

The Business Analyst will lead the redesign and transformation of contact centre and back-office operations, focusing on requirements management, process design, stakeholder engagement, and delivery support to enhance customer experience and operational efficiency.

The PMO Manager will establish a PMO for the Citizen Contact Transformation Programme, ensuring governance and control across projects, while managing resources, budgets, risks, and delivering insights to stakeholders.

As a Data and MI Manager, you'll lead the Snowflake data platform, ensuring data accessibility and quality to drive operational performance and decision-making.

Provide administrative support for training programs, manage course schedules, maintain resources, and assist with booking travel for students. Engage with teams to enhance training delivery.

The Knowledge & Process Excellence Lead will design and implement a knowledge management framework, focusing on operational excellence and compliance, while driving continuous improvement across services.

Customer Advisors address customer issues efficiently, achieve KPI targets, enhance customer experience, manage complaints, and mentor team members.

The Continuous Improvement Lead (AI) will support high-quality provision delivery, implement AI Copilot agents, optimize workflows, and lead training efforts across teams.

The Customer Advisor is responsible for addressing customer issues and concerns, ensuring efficient communication, and supporting team members in enhancing customer satisfaction.

Engage with BBC audience through various channels, provide support, and ensure customer satisfaction while maintaining compliance with standards.

As a Customer Experience Lead, you will advocate for customers by analyzing feedback, mapping journeys, and implementing process improvements. You'll engage with teams to enhance customer experiences within the NHS Pensions framework.

The role involves providing administrative support to customer service processes, maintaining documentation, and data entry while adhering to privacy legislation.

Design, implement, test, and integrate software systems. Produce builds, integration tests, and reports. Mentor junior engineers, maintain code hygiene and project infrastructure, and work independently to deliver on schedule.

Responsible for installing, maintaining, and supporting IT systems, resolving issues, and ensuring infrastructure security and compliance.

This role offers flexible customer service positions with opportunities for training and language practice, focusing on providing support via phone, webchat, and email.

Lead senior client relationships and manage end-to-end multi-channel communications projects for pensions/financial services. Provide strategic communications consulting, produce and proofread content, oversee budgets and profitability, mentor consultants, and coordinate with creative, digital and data teams to deliver compliant, high-quality communications within agreed fees and governance standards.