Jobs at Capita

Provide efficient customer support and manage administrative tasks while ensuring confidentiality and adherence to policies and processes.

Responsible for delivering customer support, managing follow-up inquiries, and ensuring information accuracy and confidentiality while adhering to policies.

The Engineering Specialist will deliver training in Electrical Engineering, supervise practical lab work, and assess trainee performance. An emphasis on mentoring future Royal Navy engineers is vital.

Performs basic content production and operational tasks as part of ongoing production processes under direct supervision.

This role offers flexible customer service positions with opportunities for training and language practice, focusing on providing support via phone, webchat, and email.

This role involves providing efficient support to customers, managing inquiries, and adhering to company policies and processes.

The Analyst role involves coordinating performance data production, providing reports, presenting insights, and engaging with the data analysis community.

Handle inbound/outbound customer calls to resolve outstanding payments, set up payment plans and direct debits, take payments, explain account balances, and help customers bring accounts up to date while working to SLAs and targets.

Perform routine medical screening tests (hearing, vision, ECG, BMI, lung function, urine), manage medical paperwork and ID checks, record results in systems, liaise with healthcare professionals and external agencies, and complete general administrative tasks. Training provided; no prior medical background required.

Handle customer inquiries across multiple channels, meet KPI targets, resolve complaints, capture and enter accurate data, and work within data protection rules. Experienced advisors may mentor teammates and assist with escalations.

Lead and manage teams of up to 15 Functional Specialists to meet contracted service levels and KPIs. Drive performance management, coaching, recruitment, absence and disciplinary processes, and workload planning. Use management information to identify quality issues and implement improvements. Work with quality and clinical teams on coaching and governance, participate in escalations, and provide updates to stakeholders. Role is home-based with occasional UK and NI travel for assessments, training, and meetings.

Manage a caseload of Royal Navy apprentices, deliver learner support (briefs, reviews, coaching), prepare apprentices for Gateway/EPA, monitor progress, coordinate stakeholders, maintain records for compliance, and drive continuous improvement in apprenticeship delivery.

Support and deliver marine firefighting training: initially assist with theoretical and practical instruction, progress to qualified Instructor, act as Safety Officer and Control Room Operator, prepare equipment and classrooms, provide first aid (training provided), maintain documentation and calibration records, and ensure health, safety and environmental compliance.

Support review and integration of submarine training materials and tools, capture stakeholder feedback, assist acceptance and readiness activities, monitor risks and dependencies, assess impact on resources, liaise with partners, and coordinate transition to live delivery.

As a MuleSoft Architect, you will design API-led architectures, govern solution design, and support project delivery teams while ensuring adherence to integration standards and client needs.

Provide administrative support to the Transport Manager to manage a nationwide vehicle fleet: ensure driver and documentation compliance, schedule servicing and repairs, update databases, process transport requests, handle correspondence, and assist with loading/unloading and occasional driving duties.

Lead programme-level testing across large multi-supplier transformation programmes: define test strategy and governance, manage Test Managers and teams, author formal test deliverables, provide gate go/no-go recommendations, coordinate integrations/migrations, present readiness and risks to Programme Boards, and assure delivery quality.

Develop Oracle HCM BI Publisher and OTBI reports and interactive dashboards, translate stakeholder requirements, unit test and optimize reports, and use advanced SQL to extract HR data. Work in an agile team, communicate via Google Meet and Chat, and deliver accurate, performant HR analytics.

Provide excellent, right-first-time customer service across multiple channels, resolve complaints to satisfaction, capture accurate data in systems, meet KPI targets, and (for experienced advisors) mentor colleagues and support escalations.

Provide empathetic candidate support through the British Army recruitment process, maintain accurate candidate records, meet performance targets, collaborate with internal teams and regional recruiters, and suggest process improvements to enhance candidate experience.