Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.
The Role
Presidio are seeking an L3 IT Engineer for a permanent role in Dublin. As an L3 IT Engineer you will work with some of Ireland's top IT professionals supporting major Enterprise clients and well-known brands using a deep technical stack which includes M365, VMware, Azure and VDI solutions.
Responsibilities:
- Provide Level 3 IT support to local users
- Installing, configuring and troubleshooting of IT related software and hardware.
- Perform routine day to day system security checks and backups and produce status reports.
- Work with other technical staff to ensure connectivity and compatibility between systems.
- Work with vendors/partners to resolve complex network problems.
- Provide extended on-site support to varied customers, as and when required.
- Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded.
- Ensure strict adherence to SLA when dealing with customer tickets/calls.
- Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions with a view to specialisation in one or more technologies.
- Record and maintain hardware and software inventories, site and/or server licensing and user access and security.
- Provide technical training to customers when a new user or systems is implemented and is requested.
Experience:
A good knowledge of and experience working with Microsoft environments including:
- Management of M365 (supporting Teams, Exchange, One Drive etc.)
- Management of Azure security components MFA/conditional access policy
- Supporting and setting up Mobile Devices (MDM)
- Experience with working with Intune configuration policies
- Good understanding and working knowledge of Microsoft Active Directory, Domain Controllers, group policies, DNS
- Good understanding of backup and restoration methods
- Windows 11 configuration, operation and management
- Windows Server 2016/2019/2022/2025 administration and maintenance
- Virtualisation (VMWare or Hyper-V)
- Citrix Support or Administration
- Azure Administration/Configuration
- Professional certifications an advantage
- Good understanding of email filtering configuration and principals
- Experience with hybrid-Exchange environments
- Experience with hybrid Active Directory/Entra environments for both user and computer accounts an advantage
- Experience with SCCM regarding application, PatchMyPC, updates, and task sequence image based build deployments
- Experience with Defender for Endpoint configuration for both workstations and servers
- Experience with Dell VxRail, PowerStores, PowerProtect Backup & PowerProtect Cyber Recovery and advantage
- Experience with Commvault Metallic
- Understanding on Sentinel, Data Collection rules
- Experience with Disaster Recover/Cyber Recovery
Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.
Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.
Ready to innovate? Let's redefine what's next-together.
About Presidio
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit https://presidio.com
Applications will be accepted on a rolling basis.
Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.
Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs.
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Skills Required
- Experience supporting and managing Microsoft 365, including Teams, Exchange, and OneDrive
- Experience administering Azure security components, including MFA and Conditional Access policies
- Experience supporting and configuring mobile devices and MDM
- Experience configuring Microsoft Intune policies
- Working knowledge of Active Directory, domain controllers, Group Policy, and DNS
- Knowledge of backup and restoration methods
- Experience managing Windows 11
- Experience administering and maintaining Windows Server 2016, 2019, 2022, or 2025
- Experience with VMware or Hyper-V virtualization
- Experience supporting or administering Citrix
- Azure administration and configuration experience
- Understanding of email filtering configuration and principles
- Experience with hybrid Exchange environments
- Experience with hybrid Active Directory and Entra environments
- Experience with SCCM, application deployment, PatchMyPC, updates, and task-sequence image deployments
- Experience configuring Microsoft Defender for Endpoint for workstations and servers
- Experience with Dell VxRail, PowerStore, PowerProtect Backup, and PowerProtect Cyber Recovery
- Experience with Commvault Metallic
- Understanding of Microsoft Sentinel and data collection rules
- Experience with disaster recovery and cyber recovery
- Professional certifications
Presidio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Presidio and has not been reviewed or approved by Presidio.
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Strong & Reliable Incentives — Variable compensation in sales and adjacent roles can materially lift total earnings when targets are met. On‑target earnings are portrayed as attractive for roles like account executives and sales engineers, with notable upside for top performers.
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Leave & Time Off Breadth — Flexible or "unlimited" PTO is available in many groups. Remote and hybrid flexibility further broaden schedule control.
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Inclusive Benefits Coverage — The package includes adoption assistance, parental leave, fertility benefits, ERGs, commuter benefits, tuition assistance, and paid training. These offerings complement core medical, dental, vision, life/disability, and 401(k) coverage.
Presidio Insights
What We Do
Presidio is a leading global digital systems integrator developing innovative technology solutions to help clients digitally transform their business. We specialize in simplifying IT by modernizing data, applications and infrastructure. Our full lifecycle model of professional and managed services power resilient cloud, security, infrastructure modernization and workforce transformation solutions for 7,000 middle market, enterprise and government clients. With an industry-leading 3:1 ratio of engineers to salespeople, we are uniquely positioned to develop and manage world-class business solutions at consumer speed. Partnering with Presidio allows organizations to capture new digital revenue streams while focusing on their core business. We handle the technical complexity and match spend to business value through flexible payment and consumption solutions.
