Jobs at Presidio

Maintains and supports managed-services monitoring platforms, troubleshooting infrastructure monitoring, configurations, thresholds, integrations, and incidents. Manages service tickets, vendor escalations, documentation, testing, change implementation, and rotating on-call support. The role requires knowledge of networking, VMware, storage, Windows and Unix systems, monitoring tools, and Groovy scripting, along with strong client communication and operational problem-solving skills.

Designs and presents enterprise networking and security solutions for customers. Responsibilities include gathering technical and business requirements, developing lifecycle network designs, leading technical discussions, delivering demonstrations, configuring bills of materials, writing statements of work, pricing professional services, and supporting the sales process. The role focuses on routing, switching, firewalls, SD-WAN, SASE, wireless, data center networking, and related infrastructure technologies, with 25% regional travel.

Manage and grow technology accounts through customer engagement, upselling, cross-selling, prospecting, consultative selling, and account planning. Build relationships with customers and technology partners, including AWS, Microsoft, and Cisco. Track account health, forecast revenue, monitor performance metrics, coordinate solution delivery, execute joint go-to-market strategies, and meet or exceed sales quotas.

Manages Cisco service contract renewals for assigned accounts, including renewal quotes, upselling, Enterprise Agreement opportunities, contract reconciliation, forecasting, order processing, and customer presentations. Collaborates with account executives, Cisco representatives, clients, and internal teams to improve renewal rates, service adoption, and revenue growth while ensuring accurate contract and order management.

Provides Level 3 IT support for enterprise clients, troubleshooting Microsoft, Azure, virtualization, Windows, endpoint, backup, security, and infrastructure environments. Responsibilities include resolving escalated tickets within SLA, configuring hardware and software, managing systems and user access, maintaining inventories and backups, coordinating with vendors, supporting customers onsite, producing status reports, and delivering technical training. The role requires strong expertise across hybrid Microsoft environments, cloud administration, disaster recovery, and cybersecurity-related infrastructure.

Analyze customer cloud infrastructure costs and utilization to identify optimization opportunities; perform trend and risk analysis; support decision-making; and collaborate on predictive and classification model development to improve efficiency and resource allocation.

Support Customer Success data platforms by cleaning, validating, and mapping account and subscription data. Document Gainsight rule failures, maintain bridge mappings, assist with dashboard and HealthScore hygiene, research security standards, and draft AI Studio skills and guides. Complete platform onboarding and collaborate with stakeholders under senior guidance.

Supports day-to-day operations of Presidio’s Orlando AI Solutions lab. Installs, configures, maintains, and troubleshoots servers, networking equipment, hardware, virtualization platforms, and AI/ML demonstration systems. Manages lab setups, inventory, documentation, vendor RMAs, infrastructure monitoring, and customer demonstrations. Coordinates with engineering, sales, lab management, and vendors while supporting site operations, safety, access, capacity planning, and technology introductions. The role is onsite and requires lifting equipment up to 50 pounds, with approximately 10% travel.

Leads a regional sales team, manages enterprise account growth, drives new customer acquisition, and oversees revenue performance against quotas. Coaches Business Development Managers and Account Managers, develops executive customer and partner relationships, supports cloud portfolio growth, and drives retention, renewals, upsells, and customer satisfaction. Requires extensive experience selling cloud, DevOps, application development, or data and analytics consulting services, along with strong knowledge of public cloud technologies and executive-level influence.

Leads technical presales for state, local, education, and regulated-industry clients. Designs compliant managed-services solutions, develops proposals and ROI cases, supports RFPs, navigates public-sector procurement, and translates regulatory requirements into value propositions. Builds relationships with government and regulated-industry stakeholders, educates sales teams, monitors compliance and public-sector trends, and collaborates with technology partners. The remote Continental U.S. role requires up to 30% travel and U.S. citizenship.

Design, implement, and troubleshoot secure data, wireless, and security networks for medium-to-large environments. Provide delivery engineering, network assessments, routing/switching, firewall/VPN and wireless deployments, create design documentation, lead technical project delivery, and ensure exceptional client experience.

Leads presales discovery, solution architecture, technical proposals, workshops, and statements of work for digital and cloud transformation services. Partners with sales, delivery teams, clients, and technology vendors to develop solutions involving application modernization, AI, data platforms, and cloud technologies. Focuses on Retail or Manufacturing transformation, executive presentations, account leadership, go-to-market development, and mentoring others.

Designs, deploys, and optimizes AWS, Citrix, and Omnissa Horizon virtual desktop infrastructure for customers. Responsibilities include architecting VDI and Workspace ONE environments, managing device and application delivery, integrating identity and zero-trust security, capacity planning, performance tuning, monitoring, and troubleshooting infrastructure components such as Active Directory, DNS, DHCP, certificates, load balancers, and firewalls. The role is remote, client-facing, and documentation-focused.

Leads a team of SLED account managers, drives revenue growth across public sector accounts, develops executive client and vendor relationships, and ensures accurate sales forecasting through Salesforce.com. The role requires extensive SLED sales experience, public cloud knowledge, consulting services experience, formal sales methodology expertise, and strong executive presentation skills.

Provides end-user support for Mac and Windows devices through phone, email, and walk-up channels. Handles software and hardware troubleshooting, user onboarding and offboarding, device imaging, installations, moves, changes, printers, AV equipment, and ticket resolution. Supports Intune, Jamf, Apple Business Manager, Microsoft 365, identity platforms, PowerShell, and enterprise applications. Works Wednesday through Saturday, including holidays when scheduled, and transitions from Andover to Somerville, Massachusetts.

Manage full-cycle recruitment across Europe and APAC, partnering with hiring managers to source, assess, and hire technical, sales, engineering, consulting, and corporate talent. Build candidate pipelines, conduct screenings, coordinate interviews across time zones, provide market intelligence, ensure GDPR and policy compliance, maintain recruitment data in UKG and other systems, and support employer branding and workforce planning.

Lead Microsoft 365 implementations, deployments, configurations, migrations, testing, documentation, and customer knowledge transfer. Configure Microsoft 365 workloads, Entra ID, Defender, Purview, and Copilot; design hybrid and tenant-to-tenant migrations; conduct technical workshops; gather requirements; support presales; and collaborate with project teams, customers, and vendors.

Supports presales and delivery teams with client discovery, technical and competitive research, solution architecture, prototypes, presentations, Statements of Work, documentation, testing, and engagement tracking. Collaborates with sales, delivery, and technical teams throughout client pursuits and project delivery. The internship provides hands-on experience in consulting, presales, solution development, and technology delivery.

Leads complex enterprise IT infrastructure and technology transformation projects from requirements through deployment. Coordinates networking, security, cloud, collaboration, and data center teams; manages vendors, budgets, schedules, risks, change control, implementation readiness, cutovers, and customer communications. Ensures projects meet scope, quality, service-level, financial, timeline, and customer satisfaction goals while supporting multiple concurrent engagements ranging from $100K to multi-million-dollar initiatives.

Leads complex, customer-facing IT projects for cloud infrastructure and DevOps engagements. Manages scope, schedules, resources, budgets, risks, quality, documentation, stakeholders, and change control. Coordinates cross-functional, virtual, offshore, technical, sales, partner, and client teams while resolving escalations and ensuring on-time, on-budget delivery. Serves as a consultative trusted advisor, aligning technical solutions with client business objectives and strategic outcomes.