Jobs at Presidio

Designs, implements, troubleshoots, and leads customer data center and SDN networking projects. Develops architectures across cloud, data center, collaboration, and campus networks; configures routing, switching, virtualization, security, load balancing, and WAN solutions; creates technical documentation; leads technical discussions, peer reviews, implementations, and customer engagements. Requires strong Cisco networking expertise, automation familiarity, consulting ability, and technical leadership.

Leads organizational change management for large-scale technology implementations and migrations. Develops change strategies, readiness and impact assessments, stakeholder engagement, communication and training plans, adoption programs, and risk mitigation initiatives. Facilitates cross-functional collaboration, monitors adoption metrics, supports change champions and senior sponsors, and provides guidance on digital productivity technologies, automation, collaboration platforms, and enterprise AI solutions.

Manage and grow Presidio’s Washington State SLED technology business. Responsibilities include acquiring customers, expanding accounts, developing territory and account plans, navigating public-sector procurement, positioning technology and managed services, coordinating solution teams and partners, managing opportunities through close, forecasting pipeline, and achieving revenue and profit goals. The role requires established Washington SLED relationships, technology sales success, and travel throughout the state.

Designs and presents end-user computing solutions for customers and account teams. Responsibilities include gathering requirements, leading technical discussions, demonstrations, proofs of concept, bills of materials, proposals, and statements of work. Provides pre- and post-sales support, assists project delivery, leads solution architects, handles escalations, improves processes, develops new solutions, and advises clients on infrastructure issues. The role requires deep AWS WorkSpaces, Citrix, Horizon, Azure Virtual Desktop, and EUC architecture experience.

Provides strategic technology consulting and technical leadership for public sector accounts. Builds trusted client relationships, identifies opportunities, leads multi-practice engagements, promotes Presidio and vendor solutions, supports pre-sales and services teams, and drives product and services sales. Requires expertise in at least one area including networking, cloud networking, network automation, software-defined data centers, collaboration systems, or security frameworks.

Designs and presents enterprise networking and security solutions for customers during the pre-sales process. Responsibilities include gathering requirements, developing full-lifecycle network designs, conducting technical presentations and demonstrations, creating hardware configurations, writing statements of work, pricing professional services, and partnering with sales teams. The role requires expertise in routing, switching, firewalls, SASE, SD-WAN, wireless, data center networking, and network access control technologies.

Leads technical and sales enablement initiatives end to end, defining audiences, outcomes, content, delivery formats, timelines, and success criteria. Partners with subject matter experts, designs workshops and e-learning programs, coordinates logistics, facilitates sessions, gathers feedback, and drives continuous improvement. The role also manages risks, stakeholder communication, content organization in LMS/CMS platforms, change adoption, and emerging enablement frameworks within a newly formed enterprise enablement team.

Administer and maintain the ServiceNow platform across enterprise environments. Configure ITSM modules, workflows, scripts, ACLs, integrations, dashboards, and performance analytics. Execute upgrades and patches, troubleshoot platform and integration issues, conduct health checks and audits, and maintain governance documentation. Collaborate with engineering and service delivery teams to implement scalable configurations and improve service management operations.

Designs, implements, tests, and supports enterprise networking and network security solutions across campus, data center, cloud, hybrid, and lab environments. Responsibilities include routing and switching, SDN, firewalls, VPNs, segmentation, troubleshooting, lifecycle upgrades, technical documentation, customer and vendor coordination, project workstream leadership, mentoring engineers, and improving standards, automation, and operational readiness.

Leads global compensation and benefits programs, including job architecture, market pricing, pay equity, annual compensation cycles, benefits strategy, renewals, governance, analytics, and process automation. Manages and develops a Total Rewards team while partnering with HR, Finance, HRIS, Payroll, brokers, consultants, and business leaders. Oversees compensation planning tools, UKG processes, global benefits standards, and compliance with pay transparency requirements.

Provides end-user support for Mac and Windows devices through phone, email, and walk-up channels. Handles software and hardware troubleshooting, user onboarding and offboarding, device imaging, installations, moves, changes, printers, AV equipment, and ticket resolution. Supports Intune, Jamf, Apple Business Manager, Microsoft 365, identity platforms, PowerShell, and enterprise applications. Works Wednesday through Saturday, including holidays when scheduled, and transitions from Andover to Somerville, Massachusetts.

Provides L2 escalation support for end-to-end observability incidents across applications, infrastructure, networks, cloud-native environments, APM, logs, synthetics, and RUM. Performs root cause analysis, configures and tunes Datadog monitors and dashboards, supports major incidents, drives problem management and permanent fixes, automates monitoring tasks, analyzes performance trends, maintains ITSM documentation, and mentors L1 engineers.

Build and maintain Power BI dashboards, reporting cycles, measurement frameworks, and learning analytics for Enterprise Enablement. Develop Power Automate workflows and AI agents to automate repeatable tasks, organize learning data, improve data quality, and standardize processes. Partner with stakeholders to source curriculum and assessment data, evaluate systems, troubleshoot discrepancies, and present actionable insights. The role also requires documentation, project management, and clear communication across global teams.

Build, format, organize, and maintain high-volume content pages and experiences in Showpad. Upload and tag digital assets, apply basic image edits, structure navigation, proofread and QA content, maintain brand consistency, update outdated materials, and manage production requests. Collaborate with enablement, marketing, and content stakeholders to deliver polished, accurate pages efficiently and on schedule.

Serves as the L3 technical authority for enterprise observability, resolving complex cross-domain incidents and leading root cause analysis. Owns Datadog architecture, monitoring standards, SLOs, dashboards, instrumentation, platform governance, cost optimization, and automation. Defines observability coverage across applications, infrastructure, networks, and cloud-native environments. Leads major incident response, post-incident improvements, capacity and performance insights, stakeholder governance, and mentoring of L1/L2 engineers.

The Instructional Designer develops sales and technical enablement programs across workshops, eLearning, assessments, labs, videos, simulations, and job aids. Responsibilities include extracting expertise from subject-matter experts, designing curricula and onboarding programs, creating assessments and rubrics, producing video content, maintaining learning platforms, validating technical accuracy, and managing multiple deliverables. The role requires strong instructional design, visual storytelling, video production, technical fluency, project management, and collaboration skills.

Leads the architecture, governance, scalability, security, and lifecycle management of Presidio’s ServiceNow platform in a complex managed-services environment. Owns architectural roadmaps, domain separation, integrations, ITSM and ITOM capabilities, customization reduction, upgrade readiness, and technical standards. Provides hands-on development support, design and code reviews, mentoring, troubleshooting, and stakeholder communication while ensuring platform solutions are maintainable, secure, scalable, and aligned with business needs.

Directs sales compensation operations across commissions, leadership incentives, and variable bonuses. Oversees calculation, reconciliation, accruals, payroll submissions, plan design, benchmarking, analytics, compliance controls, and dispute resolution. Leads the commissions team, partners with Finance, Sales, HR, and Operations, and manages ICM technology such as Xactly Incent. The role also supports compensation modeling, pay-equity analysis, automation, audit readiness, and integration with CRM, ERP, and HRIS systems.

Leads and develops a regional SLED sales team focused on public-sector cloud, consulting, managed, and resale services. Drives enterprise sales, revenue growth, customer retention, renewals, upsells, partner alignment, and executive relationships. Oversees performance metrics, sales enablement, proposal development, customer expectations, and CRM activity. Requires substantial sales leadership experience, public cloud expertise, consulting-services sales experience, executive communication skills, U.S. citizenship, and ability to obtain government security clearance.

Drive net-new Splunk and services revenue across the Central region by developing territory and account plans, qualifying opportunities, managing the sales pipeline, and achieving gross-profit goals. Serve as a Splunk sales overlay, coordinate with Presidio, Cisco, and Splunk stakeholders, develop services proposals and Statements of Work, present to technical and executive audiences, and maintain accurate CRM forecasting. The role requires partner engagement, services-led selling, cybersecurity and observability knowledge, and 35–50% regional travel.