Senior Employee Relations Support Partner

The Employee Relations Support Partner (ERSP) is responsible for providing support to the Employee Relations Team by managing case intake and assignment and other various duties, using independent judgment and established resources to perform daily ER team tasks. The ERSP manages multiple issues, at times for competing stakeholders, in a fast and ever-changing environment.
We prefer candidates in the Eastern Time Zone, but will consider Central Time Zone if willing to work Eastern Time.
Primary Responsibilities

• Follows established processes to prioritize, disposition, and assign cases in the case management system to Employee Relations Business Partners (ERBPs).
• Coaches and advises employees and managers on the correct interpretation of Employee Relations policies and guidelines.
• Ensures consistent interpretation of Employee Relations programs, policies, practices and guidelines.
• Tracks status and resolution of employee / manager questions and issues.
• Redirects certain cases when needed to various partners.
• Manage the intake, disposition, assignment, documentation, and closure of matters received via the Company's hotline. Create corresponding cases in Service Now. Transfer case notes and closure details provided by the ERBP from Service Now to the hotline case.
• Assist with information gathering/documentation for legal complaints and charges and other matters as needed.
• Own and manage tier 1 ER matters involving policy questions and other less complex matters.
• Create cases in the case management system for certain matters.
• Use tools like Workday, Service Now, and others to research case participants and document needed information in the ER case.
• Manage the Workday inbox for ER Self Service matters and create/assign corresponding cases in Service Now.
• Monitor the ER team mailboxes and respond to emails when needed.
• Maintain the ER team's absence calendar.
• Update assorted items in the ER team's MS Teams channels.
• Create documents/guides for various ERSP processes.
• Make first contact with employees when needed for diverse types of ER matters.
• Prepares data-related reports for management, highlighting trends, inconsistencies and items for consideration.
• Other duties as assigned.

Minimum Qualifications:

• High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field
• Proficient in Microsoft Office, including Excel, PowerPoint, and Word
• Strong time management, multitasking, and organizational skills
• Intermediate knowledge of state and federal employment laws, union avoidance
• Ability to think, understand, and communicate at all employee levels (exempt, non-exempt, corporate, field)
• Able to work independently and with a sense of urgency and prioritization
• Excellent verbal and written communication skills
• Capable of applying sound judgement and discretion when handling sensitive information
• Ability to collect, understand, interpret and share data
• Strong attention to detail and high level of accuracy
• Ability to work successfully in a quiet, private area 100% remotely, other than periodic travel (5-10%)

Preferred:

• Experience with Workday, Service Now/or other web-based case management system preferred
• Bilingual (English/Spanish) a plus

USD 21.49 - 32.26 per hour
Compensation:
Hourly base pay rate is $21.49 - $32.26/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.