Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
We are seeking a results oriented and commercially driven Senior eCommerce Trading Manager supporting the Direct to Consumer organization throughout the EMEA area, headquartered in Amsterdam. Reporting into the Head of eCommerce, this position will direct the digital commercial strategy for the region, with aim of improving channel revenue whilst safeguarding profitability.
New Balance is looking for a highly motivated and dedicated Leader with a strategic vision who displays high levels of integrity, teamwork, and communication skills.
MAJOR ACCOUNTABILITIES:
Lead the EMEA eCommerce commercial strategy, driving end to end business performance, from sales forecasting to trading execution, ensuring sustained growth and operational excellence.
Collaborate cross functionally to align trading strategy with brand priorities, delivering a digital retail experience that’s both consumer-centric and commercially impactful.
Partner with Omni Marketing to provide trading vision to email, search and social campaigns, driving high-impact traffic acquisition strategies for accelerated ecommerce growth.
Partner with DTC Merchandising to shape product assortment, buying and promotion strategies that balance growth, consumer relevance, and margin health, tailoring offering to regional and channel specific needs.
Share accountability with Consumer Experience and Customer Care teams to ensure trading strategies align with service excellence, driving a seamless end-to-end customer journey that maximizes satisfaction, loyalty, and commercial performance.
Own financial and ecommerce equation forecasting across the territory. Use historical data and current performance trends to predict important metric outcomes. Optimize profitability and align trading strategies with business objectives and expected performance.
Monitor and manage key KPIs (traffic, conversion, AOV, revenue & standard margin) across the eCommerce channel, providing regular reporting and working with relevant teams to drive optimisation.
Lead the digital evolution of the Lifestyle category, representing DTC within the EMEA Lifestyle Triad, and coordinating with key stakeholder group to ensure priority alignment whilst ensuring DTC requirements are met in expected upcoming plans.
Leverage website analytics tools and dashboards to assess performance metrics and customer interactions, finding ways to improve online shopping experiences and category engagement together with the CX team.
Oversee trading operations during peak periods, ensuring flawless execution and contingency planning for key promotional moments.
Develop and mentor a high-performing team of six market & category traders, fostering a culture of ownership, collaboration, commercial excellence and continuous learning.
REQUIREMENTS FOR SUCCESS:
10+ years of experience in an Ecommerce or in a fast-trading environment, ideally as a Trading or Digital Merchandising Manager.
5+ years of people management experience and demonstrated leadership abilities.
Proven experience in forecasting, digital merchandising and category performance reporting and analysis.
Excellent commercial awareness with a strong focus to maximise conversion.
Highly organised, with an ability to coordinate delivery in collaboration with several teams.
Experience with web analytics tools (e.g. Google Analytics) and highly proficient in Excel.
Business user experience in an Ecommerce platform, SFCC is a plus.
Fluent in English, other European languages are an advantage.
Clear understanding of, and passion for, sneaker culture/fashion/youth culture and sports and a brand guardian.
BENEFITS:
Discretionary Bonus Opportunity
Discount on health insurance
8% holiday allowance
Flexible Working Hours
Pension Scheme
25 days Annual Leave per year
Up to €300 travel allowance each month
Hybrid working
Employee Discount
Work from home allowance
Home working equipment
Sports subscription services
Flexibility to work 20 days from anywhere each year
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Skills Required
- 5+ years of people management experience
- Relevant experience within an Ecommerce setting
- Experience with web analytics tools
- Highly proficient in Excel
- Business user experience in an Ecommerce platform, SFCC is a plus
- Proficient in English, other European languages are an advantage
New Balance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Balance and has not been reviewed or approved by New Balance.
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Healthcare Strength — Benefits coverage is described as comprehensive, including medical, dental, and vision options alongside wellness resources like health coaching. Fitness reimbursement is also cited as part of the overall health and wellness offering.
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Retirement Support — Retirement support is positioned as strong, with a 401(k) plan and a company match described as dollar-for-dollar up to a stated contribution level in some locations. Life insurance and disability benefits are also included as part of the broader financial protection package.
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Leave & Time Off Breadth — Time-off offerings are characterized as generous, with paid holidays, vacation time, and paid sick leave highlighted. Flexible schedules and telecommuting options are also described as supporting work-life balance.
New Balance Insights
What We Do
In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.
